EMOTIONAL INTELLIGENCE

What is “ Emotional Intelligence and Why Does it Matter?

EMOTIONAL INTELLIGENCE DEFINITION “emotional intelligence refers to the capacity for recognition our feelings and those of others for motivating ourselves and for managing emotions well in ourselves” (Colemen 1998)/

EMOTIONAL INTELLIGENCE DEFINITION “The ability , the capacity, skills and self perceived ability to assess and manage one’s emotions and those of others and the group”

DEFINITION 2 The complex ability to regulate our impulses, empathise with others and be resilient in the face of difficulties . The amount of communication between the rational and emotional centres of the brain .

The 4 steps and Skills of Emotional Intelligence

4 components SELF AWARENESS & SELF REGULATION SELF MOTIVATION SOCIAL AWARENESS SOCIAL SKILLS

SELF AWARENESS- know thyself Knowing one’s internal state, preferences, resources and intuitions Emotional awareness- recognizing one’s emotions and their effects Independence- the ability to be self directed and self controlled in your thinking and actions

SELF AWARENESS -Know thyself Assertiveness- ability to clearly express your thoughts and feelings, stand your ground and defend your position Self regard- ability to appreciate your perceived positive aspects and possibilities, as well as accept your negative aspects and limitations Feel good about yourself- no arrogance

SELF AWARENESS… Self actualization- ability to realise your potentials, becoming involved in pursuits that lead to rich, meaningful life Open to candid feedback, new perspectives, continuous learning and self development

SELF REGULATION Self control- managing disruptive emotions and impulses and keeping them in check Trustworthiness Adaptability- flexibility in handling change Taking personal responsibility

SELF MOTIVATION Achievement driven- striving to meet or improve a standard of excellence Commitment and aligning with the goals of the organization Readiness to act on initiatives Optimism- persistence in pursuing goals despite obstacles and setbacks

SOCIAL AWARENESS Empathy- skill at sensing other people’s emotions, understanding their perspective and taking active interest in their concerns Political/ organizational awareness- ability to read the organization's emotional currents and power relationships

SOCIAL AWARENESS… Service orientation- ability to recognise and meet customers needs Developing others- sending what orders need to develop

4.SOCIAL SKILLS- managing others Visionary leadership- the ability to take charge& provide compelling leadership Have influence Communication- ability to listen and send clear, convincing and well tuned messages Change catalyst- ability to initiate new ideas and lead team to a new direction

SOCIAL SKILLS… Conflict management- ability to de escalate disagreements and orchestrate resolutions Building bonds and teams- nurture instrumental relationships

CAN IT BE LEARNT

TIPS AND CREATING THE CULTURE Develop a learning organization Set clear goals Break goals into manageable steps Practice what you learn and read Receive feedback Learn the art of listening

Tips…. An emotionally intelligent organization- no disparity between the values it proclaims and those it lives Optimism- the driving force behind emotional intelligence

Quotes “Emotional intelligence is not about being emotional, its about being smart with your emotions” “ it is not the strongest of the species who survive, nor the most intelligent, but those who are most adaptive to change” -Charles Darwin

APPENDIX

THE TOP TEN “ Characteristics of an effective manager,” – personality, behavioural skills and innovative techniques Confident, professional and approachable Committed, creative and compassionate Decisive, courageous and responsive (not reactive) “ integrity” – earns rather than demands respect Listens and maximises power of observations Effective communicators – skilled in verbal and non – verbal languages. A motivator – inspires creativity and achievement sets expectations: insists on civility, accountability and performance Delegates with confidence, keeps staff engaged and recognises achievement A role model – always consistent and “ Walks the Talk”

Dr Phil Osagie Global PR Strategist Specialist on Emerging Markets and Africa Email: drphil@jspcommunications.com Tel: +4167296945, +2348035651565 Blog: http://drphilosagie.posterous.com/ Web: www.jspcanada.com, www.jspcorporate.com