West London Pathways Delivery Model

Introduction to Reed In Partnership Our History In 1998, we were the first private company to deliver part of the Government's New Deal programme and since then Reed in Partnership has worked with 7,500 employers to help 80,000 people make the transition from welfare to work. During the past decade, we have worked with over 159,000 of the hardest to help customers in the most deprived areas of Britain, including over 3,000 claiming incapacity benefits.

The Pathways Delivery Team Senior Ops Manager Operations Manager Business Manager Partnership Manager Account Manager Personal Advisers Work Psychologists Specialist Advisors (Tutors) Specialist Advisors (CMP) Recruitment Managers Front Line Staff Support Staff

Pathways Delivery Model Stage 1 - Engagement Stage 2 - Diagnostics and Orientation Stage 3 - Employability and Personal Development Stage 4 - Placement and In-work Support

Stage 1 – Initial Engagement Volunteer Referral from JCP Referral from Partner Initial Engagement

Stage 1 – Initial Engagement Initial phone call/welcome pack Effective design of premises Accessibility through Pathways On-line Portal

Pathways On-line Portal Login Page Dashboard of Diagnostics Future goals Occupational Interests Characteristics Underlying Motives Skills and Abilities Home Page Chris Melvin Intro Customer Charter Company Details General Information Local Information Contact Details Office Address Maps & Directions Local Transport Useful Links National: Such as LearnDirect, WorkTrain, SureStart and CAB Local: Such as skills Brokers, City Strategies Services and Partners. Useful Information RinP Services and Training Work Sectors Benefits Information Case Studies Top Tips – CV’s, Interviews etc Useful Tools BOC Self Assessment CBT Guidance Pages On-Line Training RinP Jobs Listing/Database

Stage 2 - Orientation & Diagnostics 1 st Provider Work Focused Interview (WFI) and Diagnosis Condition Management Including CBT Orientation and Menu Selection External Referral Ongoing Work Focused Interviews (WFI)and Action Planning FTA

EM-POWER Action Planning Engage Motivate Personal Awareness WFI Options WFI Work Orientation WFI Employment Options WFI Retention & Support WFI

Condition Management Programme In-House Specialist Advisers (CMP) Meets Clinical Governance standards Specialist Advisers (CMP) will manage ~80% of individual problems in-house, using support from Work Psychologists where needed Referral to specialist sub-contractors for more difficult cases and specialist conditions For example: refer complex mental health or physical problems to Priory

Initial Diagnostic Process Condition specific health diagnostics Individual Goal Setting and Action Planning Work-focused, personal and health related goals Personalised Programme of Interventions Advice and guidance Cognitive Behavioural Therapy (CBT) techniques Education through workshops Pain management interventions Partners (Priory) Return to mainstream provision Case conference with customer and Specialist Adviser (CMP) Monitoring and review Review distance travelled Mainstream programme Work Focused Interviews with Specialist Adviser Condition Management

Stage 3 -Personal Development and Employability JourneyEssentialsMotivate1-1Coaching Employment Match Routeway Volunteering, Work trials, Job tasters Vocational Training Employability&Personal Development Suite Employment Focused Job Search

Stage 4 – Job Placement and In-work Support Job Placement In-work Support Sustained Employment Career Progression

Summary Empowerment of the customer is central to our delivery model Personal Adviser works with the customer to choose the right support Personal Adviser is the point of contact from initial diagnostics through to intensive in-work support Additional support from Specialist Advisers (CMP), Specialist Advisers (Tutors) and Work Psychologists Employer demand-led services to match customers to employers needs We recognise that working in partnership with others is the only way to guarantee success

Contact Details Partnership enquiries :