How did we get Here and Where are We? Outcomes Assessment at Carteret Community College

Some background Associate, Diploma, and Certificate programs: 34 Curriculum Enrollment: 1,600 Online Courses Offered: 78 (F/H) Full-time Faculty: 68 Part-time Faculty: 95 Staff/Administration: 108

A little more background Reliance on anecdotal data Lack of purposeful, systematic, institution-wide assessment process DL expanding rapidly No concerted advising program Retention rate: ~50% Annual graduation rate: ~16% SACS on the horizon

Proposed Solution Assessment Distance Learning Advisement Title III

Goals and Objectives Goal 1 Improve assessment of student learning and institutional effectiveness

Goals and Objectives Goal 2 Improve student retention through increased focus on instructional technology and methodology

Goals and Objectives Goal 3 Improve student retention through increased focus on advising

Outputs and Outcomes The Dialogue - from the top down…and the bottom up Professional Development (workshops, workshops, & more workshops) Institutional Level Learning Outcomes Program Level Learning Outcomes Program & Unit Reviews Closing the loop An ongoing quest for Quality Assessment

Establishing a common language - Outputs vs. Outcomes Institutional Level Learning Outcomes Program Outcomes Administrative Outcomes Program Level Learning Outcomes Program Review Administrative Unit Review

Key Dates 2006 October: Title III award received ~ 2007 January: First outcomes assessment workshops~ ~ February: Institutional Level Learning Outcomes identified ~ April: Revision of Program Review process begins ~ June: Intensive, week-long Outcomes boot camp ~

Key Dates 2007 July: Begin working with administrative units on Outcomes Assessment ~ July: Phase I (Program Review ) programs & working teams identified ~ August: Phase I training held ~ August: Administrative Review process revised; trainings held ~

Key Dates 2007 September: Program Level Learning Outcomes & Administrative Unit Outcomes workshops held ~ September: Survey writing workshops held ~ September: Focus on assessing Distance Learning (select online & seated courses; peer review process, quality assessment) ~

Key Dates 2007 November - December: Reading/scoring ILLOs~ 2008 January - March: Working with programs/units on data collection April-June: Collecting data / Use of results

Assessment Outputs January workshops 54 FT faculty 18 PT faculty 20 staff June days of workshops One-on-one with Phase I teams ILLO workshop 44 FT faculty September overview workshops 12 Admin Outcomes workshops 8 follow-up workshops 4 Instructional Outcomes workshops 36 FT faculty 63 staff September 2007 Survey Writing Workshops (2) 16 Faculty / 12 Staff

Assessment Outcomes Institutional Level Learning Outcomes

Assessment Outcomes Institutional Level Learning Outcomes…the details Establishing the ILLOs (which courses, which assessments, etc..) Getting the instructors on board (FT & PT) Collecting the assessment data Teams of readers Random sampling Analyzing the data Using the Results

Assessment Outcomes Administrative Unit Outcomes

Assessment Outcomes Administrative Unit Outcomes 75% of students who receive 2+ hours of math tutoring during the semester will successfully complete the intended course.

Assessment Outcomes Administrative Unit Outcomes Establishing the culture of assessment Defining the outcomes Identifying the assessments Collecting the data Analyzing the data Using the Results

Assessment Outcomes Program Level Learning Outcomes

Assessment Outcomes Program Level Learning Outcomes Proficiency in Water Quality Analysis: Students will demonstrate ability to test and analyze water samples.

Assessment Outcomes Program Level Learning Outcomes Defining the outcomes Identifying the assessments Collecting the data Analyzing the data Using the Results

Assessment Outcomes Program Level Learning Outcomes

Assessment Outputs Instructional Program Reviews

Creating Artifacts Program Review Phases Assessment Outputs Program Review Phases

Assessment Outputs Program Review Teams

Assessment Outcomes Program Review Process May programs complete the process June presentations to the Curriculum Committee June/July debriefing sessions held (use of results!) August Phase II programs begin the process

Assessment Outputs Administrative Unit Reviews

Assessment Outputs Administrative Unit Reviews ( ) Administrative Services Bookstore Business Office / Finance Construction Human Resources IT Corporate & Community Education Basic Skills Occupational Extension Small Business Center

Learnings Communication: getting people to understand - getting people to show up; advance warning is key Developing a system - creating consistency in forms & documents Workload - tapping the unusual suspects Being inclusive - developing relationships & rapport across campus Assessments: shoot for whats available Convincing people that its not just SACS

Creating Artifacts The Blog

Creating Artifacts The Newsletter

Culture of Improvement: Outcomes Assessment Use of Results Results Constant Analytical Purposeful Honest Accountable

Learnings

Contact Information Donald Staub, Director, Title III, Carteret Community College