Case Study: Telecommuting Mark Nowakowski, Tom Coyne, Jhonatan Sanchez

Introduction: Goals for InsurAll Set up a system that will take full advantage of all the positive aspects of telecommuting to produce the best outcome for the company and its employees Developing a specific management style suitable for working with telecommuters Create a selection process that chooses candidates best suited for the position of working at home And finally select a management tool that will help to bridge the communication gap between employers and employees working from home

ROWE Creating an environment that is employee driven. Managers are there to help a team develop results. Managers need to articulate what needs to be accomplished.

Choosing Suitable Applicants Have worked at InsurAll for 1 or more years and or have had previous telecommuting experience with other companies Must have a good track record in meeting or exceeding goals within the company Employees will take a character test that will give to talk about managers an idea of the applicants ability to work from home Final interview where the employee or applicant can explain why they want the position and how they can increase their productivity in working from home.

Test Period -All employees that pass the screening process will serve a 1 month testing period -Each employee will be given a company laptop where they will do all of their at home work from -The laptop will have a management program installed that will allow the company to view the productivity of employees -The results of the test period will determine whether the employee will continue working from home or return to working at the company

Hybrid Approach In order to effectively manage your employees from home there needs to be a balance between monitoring and motivation. With unobtrusive monitoring and consistent guidance an employee can flourish. The goal is having an employee who knows how to manage their time and responsibilities to complete the task at hand. A monitoring system will keep employees on their toes, but with open communication and expectations employees will be able to complete tasks at a higher standard than in that of an office environment.

Possible solutions:

What does My Sammy Do? My Sammy Gets rid the old ways of preventing internet abuse Don’t allow users Internet access or restricting it Implement monitoring software to look over users' activity. Don’t allow instant message and voice over IP access. Sets up system that can measure the productivity of its employees Graphs like these help show how productive an employees use of the computer has been allowing managers to help guide their employees to improve their production

MySammy will pull all user activity information, so you can get the entire picture easily. Users and departments can be analyzed side by side. MySammy also provides a safe and secure experience while working. It doesn’t collect any sensitive data or take screen shots of what you have been MySammy software encourages productivity by evaluating how a person spends time on a computer. User activity with duration and applications used are tracked for analysis and reporting.

Workexaminer Web usage control allowing you to collect data between users, groups, and departments. Allows real time viewing of employees computer, along with web usage timer to increase productivity and keep diversions to a minimum. Allows employers to see activity categorization, and tree style reports, documenting what your employee has accomplished or is working on.

Graphical Productivity Monitor Workexaminer gives info on employees in chart form to give you an overview of your team or specific individual.

Nestersoft Monitoring workers from home using citrix servers that can be installed on any windows based units including mobile phone units. Customized tasks can be sent to individual users giving agendas for what needs to be completed, through a program called work time. Work time can be paired with any program including any existing forms or programs used by insurall. Reports and tasks completed through the program which allows insurall to see customers interactions with employees, and what was accomplished in the time spent with the customer. Can monitor and compare multiple units running nestersoft for group comparisons using graphical and numerical breakdowns, to see what their agents in the field are working on.

Advanced real time report push Nestersoft allows reports to be pushed through its servers which then generates them into productivity management reports allowing management to view if employees are effectively using their time. Employer's can then see if the goals they are setting for their employees are being followed and can use this as a coaching tool if they are not.

TraitsMy SammyWork examinerNestersoft Log in TrackingXXX Graphical productivity management XXX Real time viewingX Allows use with mobile devices X Group Productivity Comparison XXX Price Per User$17.00$37.00$49.99 ImprovementsProgram is very basic and needs some form of communication line with employer. (web-ex, integrated web call service) Is to intrusive to employees gives idea of Big Brother which could hinder productivity. Can be used on mobile devices but not ios or android only windows based units.

Suggestion for InsurAll

Conclusion: