Success factors that govern the compilation of indicators An efficient model for change PART 3

Monitoring the government's Information Society! Indicators: G1,G2,….,G19 1 Measuring ICT access 2 Measuring ICT use 3 Measuring ICT impact 4 Benchmarking ICT and measuring the gap 5 Correlate with other indicators 1,3,6,7,12,13,16,17 2,4,5,8,9,10,11, ,19 42 % 47 % 11 %

Changes in measurement needs Measuring Capacity (Infrastructure & Access) Measuring Usage (Skills and applications) Measuring Transformation (Impact) Normally known as CUT

CAPACITY TRANSFORMATION ‘impact’ USAGE The ‘CUT’ Model for Indicators time intensity indicators

Factors for indicator success CAPACITY indicators USAGE indicators TRANSFORMATION ‘impact’ indicators ICT Delivery Infrastructure Platform, Facilities and Resources size capacity spread & coverage degree and level of deployment Other ICT resources capacity spread & coverage degree & level of deployment ICT Facilities and Resources level, degree and spread of access degree and level of usage distribution of usage in specific communities, groups and sectors Socio-econ dev impact measurement Measurements of the impact of the dev of the information society on: households and their socio-econ outcomes businesses activities and outcomes government system operations performances and activities time intensity

The CUT model Provides an avenue for the development of suitable indicators for assessing the status of the development, deployment and the use of ICTs in government organizations Guides and facilitates the ICT4D policy and plan development process and Facilitates monitoring of the ICT policy implementation

Challenges for success Lack of coordination among stakeholders at the national level (ICT policy makers, statisticians) Lack of awareness concerning the specific data needs and data quality Lack of human and financial resources

Framework – Summary Based on CUT Model Broad Category of Gov Indicators Scope and Purpose Category 1: Capacity Status Indicators Measuring the status of the ICT capacity, usage/exploitation deployment and development within Government Category 2: Usage of Information Society / Information and Knowledge Economy Development Monitoring Indicators Monitoring, Assessing and Measuring progress towards the development of the IS within Government Category 3: Impact Monitoring and Assessment and Measurement Indicators - T ransformation Monitoring, Assessing and Measuring the impact of the development of the IS on Government systems, technology and operations

CAPACITY indicators (11) CG1% of staff (by gender) in Government institutions with a computer CG2% of staff (by gender) in Government instituitions with Internet access at the office CG3% of Government institutions with Web Sites or/and data bases CG4% of Government institutions with corporate networks (LAN, Intranet, Extranet) CG5% of Government institutions which use mobile phone technology for its employees CG6% of ICT personnel (by gender) in Government institutions

CG7 No and % of intrusions and hacking of networks and websites of the governemnt organizations CG8 No. and % of spam messages per total s exchanged or received CG9 % of expenditure on ICT per total expenditure CG10 % of ICT budget spent on institutional capacity building and human resource development CG11 % of Government institutions with access o the Internet by type of access (narrowband, fixed broadband, Mobile broadband)

USAGE indicators (3) CG12 % of open source software vis a vis proprietary CG13 % and type of applications used e.g. Word processing, accounting, data base, website CG14 % of Ministries and Government Agencies providing services % of staff (by gender) in Government institutions who are trained on use of ICTs

Transformation indicators (4) CG15 % of Government institutions providing internal services online and type of services relevant to both: the work requirements or the employee HR needs CG16 % of requests processed using ICTs vis a vis overall number of requests CG17 % of requests processed online vis a vis overall number of requests processed using ICTs CG18 Degree of satisfaction of work accomplishment by users and managers of the public sector (and by gender)

Exercise #1 Comparing G’s and CG’s G1 … G19 CG1 … CG18 EA HH B ICT ?

Select the proper indicators from the core ones and the changed ones in order to develop set of questions which would act as an instrument for a survey to collect data in order to find answers to the following: Are public servants benefitting from the investment placed in the infrastructure of the government organizations? Exercise #2 Designing a survey for assessing the policy of ICT investment in government organizations

END OF PART 3