Optimized IT Gae Lyn DeLand, IT Director In

March 15, 2007 IT Governance General Description: “This Bill consolidates information technology services and governance in the executive branch of state government into one department.” 2005 House Bill 109

March 15, 2007 Optimization Model Imperative to support rapid changes Supports the federation and automation of government Resource alignment, not centralization Business Model Critical Elements

March 15, 2007 Optimized IT in Utah IT Director reports to CIO All UDC staff still report to IT Director Continuity of business is key Unique agency needs are critical IT rate charges - services/equality Blurred line between operation and information technologies

Surveys

March 15, 2007 Surveys Agency Service Needs Centers of Excellence IT Contracts Federal Grants and Other Outside Sources of Funding IT Purchasing Information Systems, Environments & Products IT Projects and Portfolio Management Storage & Continuity of Operations Plans IT Workforce Capability

March 15, 2007 Agency Service Needs Unique and specific requirements for each agency Funding issues Geographic issues Personnel issues General Observations

March 15, 2007 Centers of Excellence Focused on areas of strength Quick benefits/superficial analysis –Sharing –Consolidating –Training In-depth analysis –Adopt/implement DTS technologies –Opportunity for DTS to adopt successful practices Challenging areas

March 15, 2007 IT Contracts Purpose: To identify contacts that impact IT operations within each agency. –Multiple contracts –Licenses –Contract Expiration –Financial implications

March 15, 2007 Federal Grants and Other Outside Sources of Funding Current and future funding –Application to IT costs –Transferable –Cost allocation plan –IT enhancement opportunities

March 15, 2007 IT Purchasing Standardization –Hardware –Software Budgeting Project prioritization

March 15, 2007 Information Systems, Environment & Products Develop an inventory: –Information Systems –Databases –Service needs –Support needs –System environments –Technical Architecture –Products Perform gap analysis –State Standards

March 15, 2007 IT Projects & Portfolio Management Current (status) and future Types Purpose Business impact Enhance mission Prioritization Cost/Budget Unintended consequences

March 15, 2007 Storage & Continuity of Operations Plans Storage (Disk sub-system/GB) –Installed, used, available –Fault tolerance –Mirroring technologies –Storage management tools Continuity of Operations Plan –Plan –Return time –Personnel succession Business Resumption Planning

March 15, 2007 IT Workforce Capability Timeframe, Methodology, Response & Coordination Employee Demographics IT Employee Skill Analysis Manager Skill Requirements & Skill Gap Analysis Detail Analysis by Skill Categories

Committees

March 15, 2007 Committees Agency Services Advisory Committee Asset Management Balanced Scorecard Change Management Data Centers * Desk Top Client Services –Desktop Hardware-- Rural Support * –GroupWise -- Service Desk * –Standardization Department of Technology Services

March 15, 2007 Committees Enterprise Projects Enterprise Reporting Imaging and Document Management Inventory IT Directors Mainframe Monitoring Tools Performance Measures and Metrics Product Manager’s Council Department of Technology Services

March 15, 2007 Committees Purchasing Security Service Desk Committee Service Level Agreement –Service Catalog Solutions Delivery Technical Communications Transition Websphere Hosting Environment Department of Technology Services

March 15, 2007 Committees IT Steering Committees –Adult Probation & Parole (F-TRACK) –Correctional Industries –Department of Corrections –Division of Institutional Operations O-TRACK Management Team O-TRACK Content Committee Utah Department of Corrections

March 15, 2007 Committees UDOCA (Document Imaging) Telecommunications Committee IT Security Committee Website Committee Utah Department of Corrections

March 15, 2007 What does the future hold? IT Directors IT Staff Inequities Service Rates Services Total Costs