Team 2 - Chimera Consulting Portable Office Environment (POE) Christine Benoit Adam Fairhall Anni Hsia Tom Maciejczyk Anita Patel

Problem Statement Proposed Solution -MokaFive -IronKey Project Delivery -Timeline -Infrastructure Modifications -Golden Image Creation -Device Deployment Transition to GLOCO -User Transition -Service Transition -Success Metrics Costs -ROI -Cost Analysis Agenda 2Portable Office Environment (POE)

Finance Marketing These users can work from home without impacting their delivery. Employees use their personal computers to work remotely. User Profile Human Resources 3Portable Office Environment (POE)

People who work from home do so on their personal computers Viruses can become part of files that are then introduced to the GLOCO network Home machines are dissimilar, and do not have support software making problem resolution protracted Exposure of HRCI once a machine has been compromised Problem Statement 4 Portable Office Environment (POE)

1.Just say “NO” to working from home 2. Buy everyone a machine for home 3. Traditional Virtual Desktop Infrastructure So what else is there? Possible Solutions 5

Problem Statement Proposed Solution -MokaFive -IronKey Project Delivery -Timeline -Infrastructure Modifications -Golden Image Creation -Device Deployment Transition to GLOCO -User Transition -Service Transition -Success Metrics Costs -ROI -Cost Analysis Agenda 6 Portable Office Environment (POE)

All personal computers have a standard software suite “The Golden Image” Golden Image VMWare MokaFive Proposed Solution

Manage Hardware Resources Centrally Manage Images –HR/Finance/Marketing Access Management Virtual Layers 8Portable Office Environment (POE)

Golden Image VMWare MokaFive IronKey Proposed Solution Portable Office Environment (POE)9

Device is compatible with Windows and Apple MAC OS 10.4 and later Encryption is on the chip so no impact on the host machine Backup of the entire device image is possible with the server console to aid with the recovery from a lost or stolen device Portable Office Environment (POE)10

Golden Image VMWare MokaFive IronKey Portable Office Environment (POE) Controlled Managed Standardized Secure Cost effective Integrated with GLOCO’s infrastructure Proposed Solution 11

Problem Statement Proposed Solution -MokaFive -IronKey Project Delivery -Timeline -Infrastructure Modifications -Golden Image Creation -Device Deployment Transition to GLOCO -User Transition -Service Transition -Success Metrics Costs -ROI -Cost Analysis Agenda 12Portable Office Environment (POE)

Project Timeline Portable Office Environment (POE)13

Deployment - Phase 0

San Francisco, CA Indianapolis, IN Cambridge, MA Deployment - Phase 1 15Portable Office Environment (POE)

Milan, Italy Berlin, Germany Deployment – Phase 2 16Portable Office Environment (POE)

Server Software Installation Network and firewall configuration Testing and validation Infrastructure Modifications 17Portable Office Environment (POE)

ICT Windows desktop deployment teams have the ability to build new images and change image content Multiple images can be made available by user criteria. “Golden Image” Build 18Portable Office Environment (POE)

Device Deployment 19 ICT Networking ICT Help Desk Portable Office Environment (POE)

Problem Statement Proposed Solution -MokaFive -IronKey Project Delivery -Timeline -Infrastructure Modifications -Golden Image Creation -Device Deployment Transition to GLOCO -User Transition -Service Transition -Success Metrics Costs -ROI -Cost Analysis Agenda 20Portable Office Environment (POE)

User Transition o Documentation o Communication Plan o Training Plan: Train-the-Trainer courses Support/Service Transition o Leverage Existing Services and Procedures o Event and Incident Management o Problem management o Help Desk Transition to GLOCO 21Portable Office Environment (POE)

Metric CategoryHow to EvaluateGoal Dept. Responsible for Measurement Supportability Decreased mean time to resolution Total 240 hours/year Help Desk Security Reduced number of compliance issues (i.e. storing of data in a non- secure location) 90% compliance Help Desk Security Reduced incidents introduced by use of non- GLOCO hardware (i.e. Malware infection) 75% reduction Help Desk Security Reduced incidents related to HRCI exposure 80% reduction Risk Management Success Metrics 22Portable Office Environment (POE)

Problem Statement Proposed Solution -MokaFive -IronKey Project Delivery -Timeline -Infrastructure Modifications -Golden Image Creation -Device Deployment Transition to GLOCO -User Transition -Service Transition -Success Metrics Costs -ROI -Cost Analysis Agenda 23Portable Office Environment (POE)

Costs Upfront Costs$200,854 Ongoing Costs (Annual)$21,110 IronKey USB Device & Licenses$260 per user Annual Savings Reduced maintenance associated with downtime from malicious software 1 $8,000 Reduce the cost of ICT support (240 hours/year) with standardization 2 $24,000 Telecommuting - real estate costs, electricity, absenteeism, turnover, and increased productivity 3 $200,000 Users The 5-year ROI for this project is 324% with a payback time of approximately 1.18 years assuming 200 employees take advantage of the POE solution. Return on Investment Cost Analysis – 200 Users 1. (Vijayan, 2007), (Allied World Assurance Company), (International Telecommunication Union) 2. (VMware, Inc.), (Al Gillen, 2009) (Dell) 3. (Telework Research Network) 24

$210,900 Annual Savings (excluding 1 st year) Portable work environment using VM technology Delivers a controlled, managed, standardized and secure environment Integrates with GLOCO’s infrastructure and enterprise environment Flexible as images can be added to the VM without impact to the solution Summary 25 Portable Office Environment (POE)

Questions? Portable Office Environment (POE)

Backup Slides Line ItemCosts ($) Project Resources: Initiation hours Planning hours Execution - 1,071 hours Closing - 52 hours $145,300 IronKey® USB Drive$40,000 ($200 per telecommuter) MokaFive® and IronKey® Servers $3,554 for two virtual server environments (See Appendix G for cost quotes) MokaFive® Software$12,000 ($60 per telecommuter) Total Upfront Costs (assuming 200 telecommuters) $200,854 Line ItemCosts ($) Training$4,400 Maintenance$16,700 Ongoing Costs $ Upfront Costs Ongoing Costs

Savings OpportunityAnnual Savings ($) Reduced maintenance associated with downtime from malicious software (Vijayan, 2007), (Allied World Assurance Company), (International Telecommunication Union) $8,000 ($40 per telecommuter) Reduce the cost of ICT support (240 hours/year) with standardization (VMware, Inc.), (Al Gillen, 2009) (Dell) $24,000 GLOCO stands to gain anywhere from $1,000 - $8,000 per employee annually that telecommutes for real estate costs, electricity, absenteeism, turnover, and increased productivity. (Telework Research Network) $200,000 ($1,000 per telecommuter) Total Annual Savings (assuming 200 telecommuters)$232,000 Annual Savings Backup Slides

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