Communications

Learning Objectives Understand how listening is an important part of communicationUnderstand how listening is an important part of communication Relate the game to principles of communicationRelate the game to principles of communication Develop strategies to overcome barriersDevelop strategies to overcome barriers Practice skills of effective instructionPractice skills of effective instruction

Listening Is An essential part of communicationAn essential part of communication Not taught in schoolNot taught in school A skill that can be learnedA skill that can be learned

Why is Listening a Key Skill of Leadership? It connects us with others.It connects us with others. It helps us make decisions and solve problems.It helps us make decisions and solve problems.

Two Parts of Effective Listening Active listeningActive listening Empathetic listeningEmpathetic listening

Active Listening Rephrasing and checkingRephrasing and checking Nonjudgmental attitudeNonjudgmental attitude Active listening reflects what a person is saying to confirm comprehension. It requires:

Empathetic Listening Putting the listener in the speaker’s placePutting the listener in the speaker’s place Seeing things from the speaker’s viewpointSeeing things from the speaker’s viewpoint Understanding how the speaker feelsUnderstanding how the speaker feels Empathetic listening is a sincere attempt on the part of the listener to understand in depth what a speaker is saying. It requires:

Examples of Communication Baden Powell’s gravestone Trail Symbol: “I have gone home” Wood Badge beads BSA uniform, patches What messages do they convey? Are they effective?

What are the Barriers to Effective Communication?

Ways to Assure Good Communication Common groundCommon ground SinceritySincerity AuthorityAuthority ClarityClarity Good presentation skillsGood presentation skills ReceptivenessReceptiveness EnvironmentEnvironment

Four Levels of Learning Level 1 - You Read itLevel 1 - You Read it Level 2 - It is Taught to youLevel 2 - It is Taught to you Level 3 - You Experience itLevel 3 - You Experience it Level 4 - You Teach it to someone elseLevel 4 - You Teach it to someone else

Summary A tool of leadership.A tool of leadership. Essential to effective teams.Essential to effective teams. Happens in the “common ground.”Happens in the “common ground.” Should be clear and concise.Should be clear and concise. Is written, verbal, and nonverbal.Is written, verbal, and nonverbal.