Department of Medicine Administration Grand Rounds Framework for Effective Leadership David Coleman, M.D. August 19, 2014

Who Is a Leader? Are any of you in Leadership Positions? Are any of you Leaders? Can Leadership Skills be Learned or are they Innately Determined? How is Leadership Different from Management? Transactional vs Transformational Leadership

Why do Leaders Succeed? Five Key Personal Characteristics Self Awareness Desire to Create Generously Vision People Skills The Edge

Five Key Commitments for Effective Leadership Commit to Something Larger than Yourself Commit to Both Transactional and Transformational Leadership Commit to Effective Communication Commit to Modeling and Enforcing Standards of Integrity Commit to Enhancing Your Personal Capacity

How Can You Develop Your Leadership and Management Skills? Commit to Developing Your Inner Leader Commit to Developing Your Team

Develop Your Inner Leader Commit to Something Larger than Yourself Self Awareness Define your Vision and Values (what matters to you?) Define the future you want for yourself and for your group

Develop your Inner Leader (con’t) Be direct Be attuned to your audience Model Integrity Expand your personal capacity

Develop Your Unit/Team Set and enforce performance expectations Recognize and reward high performance Prioritize Execution Overcoming barriers

Develop your Team (con’t) Enforce Standards of Integrity Align Organizational Culture and Strategy Empower Performance: Organizational Structure Develop a sense of Community Communicate and listen effectively – Get the medium right – Listen for the context

Define the Future How do you plan to make a difference in the future of your unit? Create Possibility: Are your statements about the future credible? Passionate? Optimistic? Aspirational? Respect the past? Elicit what’s most important to others (spoken and unspoken) Is your future aligned with that of stakeholders?

Commit to Effective Communication “The greatest problem with communication is the illusion that it has occurred” George Bernard Shaw

Effective Communication Be Attuned to the Audience Be Direct Get the Medium Right

Recognizing Motivators and De-Motivators for High Performance Motivators – Work itself – Achievement – Recognition for Achievement – Responsibility – Growth – Advancement De-motivators – Administration – Organizational Policy – Supervision – Interpersonal Relationships – Working conditions – Salary – Status – Security

Adjusting the Approach to Your Team’s Members ABILITY ACCEPTANCE OF CHANGE ENTHRALL DELEGATE SELL TELL

Leadership Development Summary Lead from where you Stand Use the Rear View Mirror to understand and respect where your unit has been but not to find the way Embrace the Characteristics and Key Commitments of Successful Leaders Build a Team that Creates, Models, Values, Executes, and Sustains Excellence Recognize the importance of your Example and your Actions in establishing standards and values