1 Models of Embedded Librarianship: a research progress report a research progress report * Research funded by Special Libraries Association Research Grant 2008 David Shumaker Mary Talley January 30, 2009 Catholic University of America School of Library and Information Science Bridging the Spectrum: Symposium

David Shumaker and Mary Talley 2

3

4 Embedded Librarian Integrated into Customer Groups Collaborative Relationships Innovative Problem Solving Highly Innovative Results

Turns the traditional concept of librarianship David Shumaker and Mary Talley 5

 Customer Centric David Shumaker and Mary Talley 6 notLibrary Centric  GroupsnotEntire Population  SpecialistsnotGeneralists  ParticipantsnotBystanders  Trusted AdvisorsnotService Providers

David Shumaker and Mary Talley 7

8 WHAT? Conduct a multi-stage, systematic analysis of success factors in Embedded Programs

David Shumaker and Mary Talley 9 HOW? Identify Successful Embedded Programs Study Experiences and Practices Extract Success Factors

David Shumaker and Mary Talley 10 GOAL? Define a Model Program Others Can Follow

Literature content analysis and analysis of survey data are ongoing David Shumaker and Mary Talley 11 Jan. 08July 08Nov. 08Apr. 09June 09 Phase 1 survey: identify embedded librarians Phase 2 survey: follow-up with embedded librarians identified in Phase 1 Phase 3 interviews: gain in-depth understanding from a small number of successful embedded librarians, their managers and customers Notification of award

 Longevity  Growth  Staffing  Funding  Services David Shumaker and Mary Talley 12 Measures of Success

 Location  Knowledge  Initiation  Documentation  Support  Funding  Marketing  Services 13 Success Markers David Shumaker and Mary Talley

of embedded librarians report success David Shumaker and Mary Talley 14 success factors cited

“I have developed subject matter expertise in that sector so I‘m pretty good at delivering results.” “…the caveat here is that we must always deliver high quality service to maintain credibility.” David Shumaker and Mary Talley 15 From the Source … Credibility

“…personal interaction with customer, giving them feedback and summary of work…integration with high level strategic teams at the organizations in order to be visible to leaders and connectors on campus…money to take division heads or new customers out to lunch and/or to provide them with engaging, informative interactions.” David Shumaker and Mary Talley 16 From the Source … Relationships

“…highly skilled library manager who insures that corporate management is informed and aware of our contributions.” David Shumaker and Mary Talley 17 From the Source … Visibility

“Our goal with all … groups is to become a partner in their efforts; the skills and tasks required for each are very different … We are noted for anticipating needs, and providing a level of personal service that is unusual and long-lasting.” “Being part of the team seamlessly. So that you partner with them rather than have a client/customer relationship” David Shumaker and Mary Talley 18 From the Source … Partnership … not Service

19 The authors gratefully acknowledge the funding support of the Special Libraries Association The following individuals have contributed to this project:  Wendy Miervaldis, Statistical Consultant (Part-time Lecturer, CUA Dept. of Mathematics)  Carla Miller, Graduate Research Assistant  Acacia Reed, Graduate Research Assistant David Shumaker and Mary Talley