Provider Outreach and the Community Planning Process

Southeast Ohio CARE Consortium

16 members, 31% HIV+ membership “Consumer input has diminished over time.” “…when it is a volunteer collaborative effort, people traveling great distances want to see work getting done and members don’t seem to feel that.” “People need to feel like they are accomplishing something.”

Southeast Ohio CARE Consortium (9C)

Southeast Ohio CARE Consortium Mission: to ensure that there are adequate services to meet the needs of people living with HIV/AIDS. No providers = decreased access to care RFP goals: recruit Part B providers to the core service categories

Proactive vs. Reactive

Benefits of provider outreach Increased access to providers More options for clients concerned about confidentiality Increased consumer involvement in community planning process

The Challenge… Ryan White Part B Providers as of 4/7/2006 Medical: 5 Dental: 2 Mental Health: 0 Diagnostics/Monitoring: 5 Pharmacies: 5 Total Providers: 12

Provider Outreach Efforts

Education and Recruitment Mailings to providers Part B flyers Case manager referrals Provider seminars Consumer-led provider recruitment

Provider Education

Provider Seminars Organization Process collaboration with AIDS Education and Training Center (AETC) committee budget and pharmaceutical support agenda topics mailing list

Provider seminars: what we’ve learned… Start planning early! Construct a BIG mailing list Include a contact person Send out registration materials at least one month in advance Pharmaceutical sponsorship Offer CEUs

Provider Recruitment

Consumer-led Provider Recruitment…take 1 Program structure Clear expectations In-depth training Consistent communication between recruiters and coordinator Local ownership of recruitment process Support from ODH

Consumer-led Provider Recruitment Program Vetting recruiters: application and interview Clear expectations: volunteer agreement Accurate information: required training and training updates

Consumer-led Provider Recruitment Program Communication: regular updates to coordinator Professionalism: business cards, supplies Provider targets

Training for Consumer Recruiters Program Basics  Part B Program Intro  Provider Obligations Provider Recruitment  Selling the Program  Common questions  Process Being a Provider Recruiter Volunteer

Results FY 16 ( ): 1 lab provider 2 mental health providers FY 17 ( ): 3 dentists, 1 dental clinic 2 mental health care providers 1 medical clinic 1 doctor

Results Increased consumer involvement: 19 total members, 9 HIV+ members = 47% representation Recruitment process is “a task, a goal, a reason to be involved” “Help[s] people feel needed and give[s] them a sense of accomplishment” Feeling of being “involved on some level in the control of services”

Remaining Challenges Number of recruiters Lack of resources Provider resistance Complexity and volume of information Reliance on recruiters Cost of travel

Please join us! Southeast Ohio CARE Consortium meetings 1 st Wednesday of every month, 1:00 PM at O’Bleness Memorial Hospital in Athens

Southeast Ohio CARE Consortium P.O. Box 222 Athens, Ohio Anna Jagelewski: Ray Ryan and Mike Bigger: Mark VanZanten: