© Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. Basic Teaching Skills for Career Education Instructors Chapter 6 Communicating Confidently

© Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. Critical Concept You may believe you understood what someone said, but what you heard may not be what was meant at all.

© Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. Desired Performance Goals Define communication. Identify barriers to communication. Listen more effectively. Recognize your communication style. List key tips for communicating confidently. Explain strategies for in-school communication.

© Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. The Master Educator Knows that the goal of effective communication is mutual understanding. Speaks less and listens more. Communicates her enthusiasm, self-esteem, self- confidence, energy, and appreciation to others.

© Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. To Communicate Transmit information, thought, or feeling so that it is satisfactorily received or understood. Encoding: the packaging and controlling of the message. Decoding: the interpreting of the information and giving feedback; then encoding again. (continues)

© Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. To Communicate

© Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. Barriers to Communication Physical barriers: disturbing factors in the physical environment. Mental barriers: caused by assumptions and selective listening. Emotional barriers: caused by emotions such as stress, worry, fear, anger, love. Cultural barriers: caused by traditions, manners, habits. (continues)

© Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. Barriers to Communication

© Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. Getting the Message Across Verbal = 7% Nonverbal = 38% Visually = 55%

© Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. The Spoken Word V – Volume: use variety, be heard O – Open mouth: be understood I – Intonation: be interesting C – Concise: use economy of language E – Enunciate: be clear Use tongue twisters to improve voice.

© Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. Nonverbal Communication Facial Expressions Eye Contact Body Language (continues)

© Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. Nonverbal Communication

© Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. Body Language Postures Responsive: listener is actively accepting the message. Reflective: listener is interested and receptive, but not actively accepting information. Fugitive: listener is trying to escape, either physically or mentally from the boredom. Combative: listener is presenting active resistance. (continues)

© Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. Body Language Postures

© Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. Active Listening Be with the speaker. Speak only when speaker is finished. Repeat what speaker said. Gain agreement from speaker.

© Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. Communication Styles The Thinker: those who are guarded in their interactions; self-control is important. The Achiever: those who resist the impulse to reveal much about inner selves. The Seller: those who are “people” people. The Relater: those who are warm and friendly; they ask questions of a personal nature.

© Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. Establishing Trust and Rapport Trust: assured reliance on the character, ability, strength, or truth of someone or something. Build rapport by mirroring the body language of the other person. Build rapport by mirroring the words and style of the other person. (continues)

© Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. Establishing Trust and Rapport Mirroring body language establishes rapport.

© Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. Steps for Increasing Personal Awareness Maintain clear and open communication. Speak clearly and concisely. Observe the nonverbal language of other cultures. Consider causes of conflict. Accept different cultures. Explain your own philosophy or culture.

© Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. Tips to Communicating Confidently Make yourself feel good. Overcome self-consciousness. Minimize self-criticism. Perfect your speech. Curb anger; cool down emotionally. (continues)

© Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. Tips to Communicating Confidently Develop and deliver powerful anecdotes. Don’t ask, “How are you?” Develop a unique response. Ask provocative and pleasing questions. Talk less and listen more. (continues)

© Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. Tips to Communicating Confidently Use brief responses. Is it feeling or fact? Give positive reinforcement. Do not gossip. Share hugs.

© Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. Communicating with Co-workers Treat everyone with respect. Remain objective. Be honest and sensitive. Remain neutral. Seek help from someone you respect. Don’t take things personally. Keep your private life private.

© Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. Communicating with Managers Be a problem-solver. Get your facts straight. Be open and honest. Do not gossip or complain about colleagues. Check your attitude. Be open to constructive criticism.

© Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. Wrapping It Up The goal is mutual understanding. Speak less and listen more. Let others know we care. Make others feel special. Pay value to others. Communicate enthusiasm, self-esteem, self- confidence, energy, and appreciation.

© Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. In Retrospect Define communication. Identify barriers to communication. Describe how to listen more effectively. Explain communication styles. List key tips for communicating confidently. Explain strategies for in-school communication.

© Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. Congratulations! You have just completed six units of study toward completion of your instructor training program.