Human Resources and Efficiency in Public Administration Ing. Libuše Měrtlová Mgr. Zdeňka Dostálová VŠP Jihlava

Introduction Information and knowledge – primary source of economic growth in society of knowledge Crucial factor of each company‘s development: people and their ability to use other sources (material, financial) Service companies – higher profits and market value than traditional production companies

The Skandia Market Value Scheme

Human Capital OECD guideline Measuring and Reporting Intellectual Capital: intellectual capital = human capital + structural capital + social capital Human capital – knowledge in the minds of employees – creativity, experience, skills, abilities, motivation, loyalty, satisfaction, willingness to learn, etc. – leaves organization when experts leave, employees carry it home from work every day

Structural Capital Organizational processes, procedures, systems, databases, company culture, etc. Control centre and its methods, ability to learn, intellectual property rights (brands) etc. Classified into organizational and customer capital

Customer Capital Issues connected with customers Customer databases, customer relations Increasingly important Precondition for company‘s survival, competitive advantage creating, quality of outputs, and product certification

Research Evaluating the level of public administration College of Polytechnics internal grant Public administration organizations in the Vysočina Region (2 phases – employees, clients) 1st phase - 3 stages: – Jihlava town council – regional authority – 25 municipalities and LAUs in the region

Research Respondents 30 % of employees, random choice, anonymous responses Personal evaluation of work conditions 60 questions in 6 topics: HR, organizational capital, information capital, customer capital, performance measuring, innovation capital Answers: yes, no, other options, no answer

Table 1: Answers of organization I employees – Human Resources Answersyesno other options according to question without answer question question question question question question question question question question

Graph 1: Answers of organization I employees – Human Resources

Table 2: Answers of organization I employees– Customer capital Answersyesno other options according to question without answer question question question question question question question question question question

Graph 2: Answers of organization I employees – Customer capital

Table 3: Answers of organization I employees – Organizational capital Answersyesno other options according to question without answer question question question question question question question question question question

Graph 3: Answers of organization I employees – Organizational capital

Table 4: Answers of organization I employees – Innovation capital Answersyesno Other options according to question Without answer question question question question question question question question question question

Graph 4: Answers of organization I employees – Innovation capital

Human Capital Reserves: – communication and sharing the organization’s values – system of assessing work performance – consequently work performance management.

Customer Capital Reserves: – higher interest in the clients – holding marketing events of the organization (are they suitable in public administration?) – introducing regular satisfaction surveys of clients leaving the office – surveys of needs of the incoming clients

Organizational capital Positive evaluation – company’s possibility to conform to the changing conditions – possibility of building work teams – prevailing democratic style of management Reserves – increasing personal responsibility in implementing work tasks – reduction of levels in the organizational chart – improving the communication of the organization’s strategy, vision, and mission to its employees

Innovation capital Reserves: – low possibility of personal influencing innovation implementation – insufficient evaluation of innovation changes efficiency – no feedback – insufficient motivation of employees to suggest new methods of work

Thank you for your attention Ing. Libuše Měrtlová, VŠP Jihlava, Mgr. Zdeňka Dostálová, VŠP Jihlava,