Creating a Vibrant, Engaged Workplace Culture © FrontRow Performance Coaching July 2015

MCN 2015 Annual Gathering Today’s Goals and Objectives Identifying, then improving your organization’s culture What is Culture? What is Engagement? Introduce the Culture Web. Apply it to your organization. © FrontRow Performance Coaching

MCN 2015 Annual Gathering What Creates A Successful Organization?? Great Ideas or Products Superior Customer Experience Pricing/Marketing Strategies Passion Mission & Vision ???? © FrontRow Performance Coaching

MCN 2015 Annual Gathering Chain of Succe ss LeadershipStructuresCulturesEngagementSuccess © FrontRow Performance Coaching

MCN 2015 Annual Gathering Organizatio nal Culture is… © FrontRow Performance Coaching

MCN 2015 Annual Gathering Organization Culture …Represents the collective values, beliefs and principles of organizational members and is a product of history. –David Needle Culture is how organizations “do things”-Robbie Katanga Organizational culture is the sum of values and rituals which serve as “glue” to integrate the members of the organization-Richard Perrin

MCN 2015 Annual Gathering Organization Culture A pattern of shared basic assumptions learned by a group as it solved it problems of external adaption and internal integration…A product of joint learning. -Edgar Schien © FrontRow Performance Coaching

MCN 2015 Annual Gathering Seven Characteristics of Organizational Culture Innovation (Risk Orientation) Attention to Detail (Precision Orientation) Emphasis on Outcome (Achievement Orientation) Emphasis on People (Fairness Orientation) John McLaughlin; Business 107: Organizational Behavior Teamwork (Collaboration Orientation) Aggressiveness (Competitive Orientation) Stability (Rule Orientation) © FrontRow Performance Coaching

MCN 2015 Annual Gathering Six More Characteristics of Culture 1. Shaped by People 2. Negotiated 3. Difficult to change 4. Interpreted differently by diverse employees 5. Can be weak or strong 6. Ideally supports a positive, productive environment Susan M. Heathfield; Your Environment for Employees at Work © FrontRow Performance Coaching

MCN 2015 Annual Gathering Chain of Succe ss LeadershipStructuresCulturesEngagementSuccess © FrontRow Performance Coaching

MCN 2015 Annual Gathering Engagement is… © FrontRow Performance Coaching

MCN 2015 Annual Gathering Engagement is… © FrontRow Performance Coaching

MCN 2015 Annual Gathering Engagement is… Good Work Done Well With Others Every Day David Zinger Is the extent to which employees are motivated to contribute to the company’s success, and to apply discretionary effort to accomplish tasks important to the achievement of the company’s goals. – Bob Ebers, Workplace Stars © FrontRow Performance Coaching

MCN 2015 Annual Gathering Culture Creation, How Do Leaders Do It? © FrontRow Performance Coaching

MCN 2015 Annual Gathering The Cultural Web Developed by Gerry Johnson and Kevan Scholes © FrontRow Performance Coaching

MCN 2015 Annual Gathering The New Zealand All Blacks © FrontRow Performance Coaching

MCN 2015 Annual Gathering Cultural Web: The Paradigm © FrontRow Performance Coaching

MCN 2015 Annual Gathering Cultural Web: Stories What the organization talks about, both internally and externally. Adapted from The Cultural Web Aligning your Organization's Culture with Strategy

MCN 2015 Annual Gathering Cultural Web: Rituals & Routines The daily behavior and actions of people that signal acceptable behavior. Adapted from The Cultural Web Aligning your Organization's Culture with Strategy

MCN 2015 Annual Gathering Cultural Web: Symbols The visual representations of the company. Adapted from The Cultural Web Aligning your Organization's Culture with Strategy

MCN 2015 Annual Gathering Cultural Web: Organizational Structures Includes both the structure defined by the org chart, and the unwritten lines of power and influence. Adapted from The Cultural Web Aligning your Organization's Culture with Strategy

MCN 2015 Annual Gathering Cultural Web: Control Systems The ways the organization is controlled: Financial, Quality, Performance and Rewards. Adapted from The Cultural Web Aligning your Organization's Culture with Strategy

MCN 2015 Annual Gathering Cultural Web: Power Structures Adapted from The Cultural Web Aligning your Organization's Culture with Strategy The pockets of real power. The key individuals with the greatest influence on decisions, operations and strategic direction.

MCN 2015 Annual Gathering The Cultural Web © FrontRow Performance Coaching

MCN 2015 Annual Gathering © FrontRow Performance Coaching

MCN 2015 Annual Gathering

© FrontRow Performance Coaching

Front Row Performance Coaching Neal Henderson Front Row Performance Coaching Annandale, VA Connect with Us (703) or 30+ yrs in OD, Org. Change Management & Performance Improvement as a consultant, trainer and coach Extensive experience using a data-driven approach to create high performance, engagement and workplace excellence A Service-disabled Veteran Owned Small Business © FrontRow Performance Coaching