Company Confidential Registration Management Committee (RMC) RMC Auditor Workshop Feedback (Boston 2011) “Positive Feedback and Lessons Learned” Long Beach, CA September , 201 Jeff Long Supplier Quality Assurance United Technologies 1 RMC Meeting Long Beach, CA September , 2011

Registration Management Committee (RMC) I would like to begin by expressing sincere appreciation to the RMC Auditor Workshop Planning Team: Jeff Long, Reg Blake, Melvin Jeppson, Robert Parsons, Lori Scheid-Gillespie, Tim Lee, Susie Neal, Roger Pelletier, and Becky Degutis and the speakers and presenters who will be teaching us during this workshop: Vince May, James Fitzgerald, George Buswell, Karey Cwiekowski, Lisa Greenleaf, Steve Holladay, Tim Lee, Sidney Vianna, Henry Gamboa, Michelle Barton, Chris Miller, Shannon Craddock, Mike Roberts, Rick Downs, Anthony Marino, Larry Beck, Tom Gallagher, R. Darrell Taylor, and Reg Blake. 2

Registration Management Committee (RMC) Positive Feedback… Great support from auditor workshop planning team members. Candid feedback and suggestions provided by attendees. 3

Registration Management Committee (RMC) Positive Feedback… Some outstanding presentations! Lessons Learned from Oversight Assessment (Steve Holladay, ANAB, Accreditation Assessor) Keynote speaker (Jim Fitzgerald – United Technologies) AS9104/1 (Mike Roberts and Tim Lee - Boeing) AS9101 Ask the Experts (Tony Marino – Boeing, Tom Gallagher – UTC, and Larry Beck – Lockheed Martin) Auditing Subtier Requirements (Tim Lee – Boeing and Sidney Vianna – DNV) Presenting Results to Clients (Reg Blake – BSI) CB and Auditor Performance Expectations (Darryl Taylor – Raytheon) 4

Registration Management Committee (RMC) Positive Feedback… “Good Job! Excellent Breakout Sessions consider doing more next year.” “For my first meeting very informative and good networking opportunities.” “Very good and beneficial information.” 5

Registration Management Committee (RMC) Positive Feedback… Survey Data Demonstrates Favorable Results (score based on 1 being poor and 5 excellent) Keynote Speaker (James Fitzgerald)4.42 Voice of the Customer (George Buswell)4.02 RMC Overview & Perspective (Vince May)4.15 Lessons Learned from Transition Audit - CB Perspective (Karey Cwiekowski & Lisa Greenleaf)3.89 Lessons Learned from Oversight Assessment - ANAB Perspective (Steve Holladay)4.32 AS9104/1 - Changes Impacting Audit Activity (Mike Roberts and Tim Lee) 4.47 AS Revision Status and Training (Rick Downs)3.86 AS Ask the Experts (Tony Marino, Larry Beck, Tom Gallagher)4.45 CB and Auditor Performance Expectations (R. Darrell Taylor)4.26 Presenting Results to Clients (Reg Blake)4.31 Breakout Sessions Auditing Subtier Requirements (Tim Lee & Sidney Vianna)4.3 Auditing Application of AS9101 (Use of PEARs) (Henry Gamboa & Michelle Barton)3.3 Auditing Customer Requirements (Chris Miller & Shannon Craddock)4.21 Facilities & Pre-workshop Communication Pre-workshop communication/advertising3.83 Location3.41 Hotel3.48 Presentation Rooms3.51 Lunch4.4 6

Registration Management Committee (RMC) Positive Feedback… “Like the dynamic speech of Larry.” “Very good animated interaction.” “The Breakout was good in content.” 7

Registration Management Committee (RMC) Lessons Learned… “Don’t assume everyone in the room knows what acronyms mean.” “ Hotel not near airport (or life!).” “Auditing subtier requirements – more time needed for Q&A.” “$35/day parking unconscionable – not many restaurant options.” 8

Registration Management Committee (RMC) Lessons Learned… “Too much discussion of PEAR without proper answers.” “This workshop has pointed out how many auditors do not understand a process. It seems like they need to take auditor training again to learn about a process.” 9

Registration Management Committee (RMC) Lessons Learned… Rooms should be set up with teams already in place. List of names at the beginning so we know who is here and we can seek them out. Suggest session in Houston (central and near multiple CB’s). Post formalized schedule and distribute as soon as possible. 10

Registration Management Committee (RMC) CB Comments… We find ourselves with companies having limited computers and skills to use them, delivery timescale's that are short because their customers order late, have not paid for the previous parts, or have to pay up front as they are so bad payers. Lots of old not to clear drawings, materials called for that are no longer available and drawing change requests that take forever. Processing changes in plating, electro discharge machining (NADCAP) are just as bad. 11

Registration Management Committee (RMC) Questions?