The Power Hour Conquer your biggest challenge- time!

 Ideally it’s a 1 hour a day committment  4 topics that you will break up into 15 minute blocks  Making phone calls  Dedicate the time, be discipline  Power Hour for business, for leaders and for personal.

 You may get to a place where you want to spend more then 15 minutes on what area.  Picking up the phone can be very hard for some. Remember it’s only 15 minutes! You CAN do anything for 15 minutes. Can’t find an hour a day? Break up into 4-15 minute sections Do 3 times a week Find a system and stick with it!

Getting Started:  You can choose notebooks or file folders.  Recommend 4 different colors.  Quick, easy to locate  Traveling business  Easy to put things into them

Have things in order around you. Organization is important when you are running a business. Keep sticky notes in a variety of places for easy use. #1 Reason calls don’t get made: Don’t have the number handy.

#1 Booking Leads Folder This file will contain people you are going to call to book a home or basket party.  This will be an ongoing list.  Prioritize the list  Put all your leads here! Your leads should come from: 1.Top 100 list you made when you first became a consultant 2.Home party leads- when you get a lead at a home party make notes. Example: blonde hair with red sweater, moving into a new house, owns a floral shop, etc.  Remember: people like to talk about themselves so use this information to engage in conversation.  Remind them why you are calling. Example: I am calling you today because you had asked me to give you a call in the spring to book your home show so you could get your FREE Scentsy. Or… I am calling you today because my host special is a FREE plug in from our new catalog and everyone is loving it!

3.On the go leads. These are people you meet when you are out and about.  This is where branding can really bring you the business.  Always offer to help…take care of replacement, dissatisfied, etc.  Repair their Scentsy experience and you can earn them as a customer and more.  Use those sticky notes and put this information in your folder when you return home. 4.Previous Hosts  Place a catalog in the mail then follow up with a call.  Tell them about WOTM, cupcake and she is a baker! 5.Referral Leads  Past host refers her cousin to you, etc.

#2 Recruiting Leads Folder 1.Home parties  Again refer to your notes- Susan just had a baby, wants to stay at home, took packet 2.On the go  Waitress would love to work less hours, gave packet, drives 40 miles each way to work 3.3 rd party Referrals  Friend tells you her sister was laid off and looking for a part time job. 4.Repeat Hosts  You have made a connections with her, she has done several shows for you, time to book your fall show and then “flip” her as a consultant.

o We get leads and don’t follow up. o We don’t make it a priority. o Ongoing list: prioritize this list. o Make notes and additions and when needed start a new sheet. o Being attentive and following up shows good character and they will want to work with you. Move to Action… o Ask them if they have any questions about the info pack o Get a date booked for a show- an Exciter show. o They tell you it’s not a good time…ask them if it would be okay to follow up o periodically with them. o Put them on the cold list- send them a catalog with a note every 6 months, Give them a call…Scentsy just announced their next incentive trip is to Hawaii and I know you love to travel..if you join now we can go together! o Put them on the hot list- if they say give me a call next week/month, etc. Use your hot list for recruting NOW.

#3 Customer Care  Don’t’ get in panic mode. Take care of the customers you already have. They have bought from you, they will repeat if you follow up and make them feel Valued.  We all have the time. We just don’t realize it- write down how you spend your time each day and you will find an hour or at least 15 minutes each day.  It’s easier to maintain an existing customer then it is to get new ones.  A good customer (you define) is going to be on your regular contact list. Make sure and make keep notes: name, when you met, where you met, some items she purchased and some of her “want” list items.  A great time to get this information is when uou are finalizing an order at a home party. Example: Where you able to get everything you wanted tonight? Having a show is a great Way to get the rest. I will keep you on a list to call so you can get your other items.

Make the most of it…  Don’t forget to take care of outside order customers- If anything you DO want to call them since you didn’t have the opportunity to share the host/join opportunity.  Do you think everyone walks away with everything they want that night? Then why not call them back?  Ask questions. Example: Are you enjoying your products? Have you used it?  Call before they run out. Many times they think about calling you however don’t have your number handy, get distracted, etc.  Must call after sending out catalogs- they will dog ear the catalog, put in magazine stack and toss in many cases. Do your job and call them to get the products they already know they want.  Support other Direct Sellers they are easy to take care of.

Customer Care Cards Create a card for each host. 1.Make sure they got their order and everything is great. 2.Contact the guests and do the same as #1 3.Best time to call is between 7-8pm if possible. You can refer to your notes as to which guests work from home, nights, etc. 4.Keep calls short and to the point. 5.Random calls- placing special order this Friday, did you get the with the special promotion? 6.Always leave a message if you don’t get them. Example: This months special is awesome and I can’t wait To tell you about it. 7.Add these orders together and put in as a party so you earn the host rewards.

#4 Host Coaching folder 1. Place an individual sheet of paper with host contact info in the folder 2. Create a check list items you will be touching base with your host  Ideas can include: Thank you for securing your party date card, check on invites/list, Create her wish list, outside orders, reminder calls to invites, specific warmers to bring, Guest list count, bag party drop off, etc.  Ideally you want to touch base with them 10x prior to their party date.  Record the dates of when you did what.  This should stay in your Host Coaching folder until the 10 th and final “touch” has taken place.  10 th touch point should be after all the product has been delivered

Happy Hosts…  This system is to ensure everything gets done.  You want to make sure you keep them in “show” mode. The 10 touch points will make it happen.  Your host is your best advocate. Keep them happy!  Many bookings will happen after customers get their product…capture them.  Let your host know they can still get FREE gifts from you for additional bookings they refer.