Unit 8 Could I speak to Mr. Smith

 Unit Goals Unit Goals  Part 1 Practical Listening & Speaking Part 1 Practical Listening & Speaking  Part 2 Business Speaking Part 2 Business Speaking  Part 3 Listening Practice Part 3 Listening Practice  Part 4 Fun Listening Part 4 Fun Listening

Unit Goals When the students finish learning this unit, they should be able to know how to make a sales call know how to leave an answering machine message understand some tips for making a business phone call

Lesson 15 Part 1 Practical Listening & Speaking  A. Word Study A. Word Study  B. Functional Listening B. Functional Listening  C. Language Check C. Language Check  D. Controlled Practice D. Controlled Practice  E. Business Culture E. Business Culture

A. Word Study operator 接线员 connect 连接 Chamber of Commerce 商会 customers 顾客 a wide range of 大范围的 high quality 高品质 catalogue 目录 price list 价目表 review 回顾 looking forward to 期待 answering machine 答录机 sample 样品 appreciate 感激 confirm 确认 brochure 小册子 returning your call 回复你的电话 at your convenience 在你方便的时候

B. Functional Listening Task:Making a sales call: listen to the recording and fill in the blanks. Operator: Good morning. OPQ International. How may I help you? Alicia: Good morning. This is Alicia Wang calling from MAT Office Furniture. Could I speak to Andy Douglas in the Purchasing Department, please? Operator: Hold on please. (1) __________________. Andy: Andy Douglas speaking. What can I do for you? Alicia: Hello, Mr. Douglas. This is Alicia Wang calling from MAT Office Furniture. The German Chamber of Commerce introduced you to us. (2) _____________________. Andy: Sure. Go ahead. Alicia: I was wondering if you need any office furniture. We have been (3) _______________________________ high-quality office furniture for 10 years. Andy: Yes, we are now looking for some furniture for our office. Could you send (4) ___________________________ to us first? Alicia: Certainly. I will send them to you this afternoon. Andy: OK. We'll get back to you after reviewing your catalogue. Alicia: I'm looking forward to hearing from you soon. (5)_______________________. John: We have a subsidiary in India, and 20 branches all over the world. (3) _________________________________ in Shanghai. I will connect you specializing in a wide range of your catalogue and price list Andy: You're welcome. Goodbye. Alicia: Goodbye. Thank you for your time. Is it a good time to talk?

How to make a sales call? identifying yourself and your company asking to speak to someone explaining how you got the name of the called party explaining the purpose of a call introducing your company promising to take action thanking and looking forward to Procedures

C. Language Check  Task One: Identifying yourself and your company Hello, this is Paul Smith______ from DND International. Hello, this is Jenny Lee ______ from BHI in New York  Task Two: Asking to speak to someone I'd like to speak to Stephanie Larson. Could I speak to Stephanie Larson, please. Could you put me ______ to Gary Macdonald in the Purchasing Department?  Task Three: Explaining how you got the name of the called party Your name was _____ to me by Mr. Lee, one of your business contacts. The American Chamber of Commerce gave your name to us. Is it a good ____ to talk? calling ringing through given time

 Task Four: Explaining the purpose I'm phoning/ calling about our new product, which you _______ be interested in. I was wondering if you might _____ some building materials for your new office. Hello, James. This is Peter. Mike asked me to call you baout the DKL system. Is it a good time to talk?  Task Five: Introducing your company We have been ___________ in this line for 10 years. We have been specializing in the up-market office furniture for 20 years. might need specializing

 Task Six: Promising to take action I'll send you our catalogue right away. I'll our catalogue to you ______.  Task Seven: Thanking and looking forward to. Thank you for your time. I'm looking ______ to hearing from you. (Response: Me, too.) I'm looking forward to hearing from you. (Response: Me, too.) soon forward

D. Controlled Practice  Work with your partner to make a dialogue based on the following chart. YOU Hello? Who is this? I'm John Hanks. Yes. No, you can't. Send us your catalogue and price list first. Bye YOUR PARTNER Hello? I want to speak to John Hanks in the Purchasing Department. Hi, Mr. John. Your friend said your company wants some software( 软 件 ) 。 Right? I want to visit you to show you our product. OK. I will. Bye.

E. Business Culture ---Tips for Making a Business Phone Call Listen to a passage and discuss the following questions with your partner. (1) What should you prepare before making a business phone call? (2) What should you pay attention to during the call? (3) What should you do after the call?

Pair Work A Role Play B Part 2 Business Speaking

A. Pair work Task: Work with your partner to match the advice on the left with the similar sentences on the right. 1) Make sure the other person knows who you are and why you're calling. 2) Ask the other person to repeat information you didn't catch. 3) Ask the other person to speak slowly 4) Offer to call back if you need time to check on information 5) Say if you can't answer a question. 6) Check that you've noted down the other person's details correctly. 7) Offer to send information by fax or . A. I'm sorry, could you speak a little more slowly, please? B. Could you just hold the line a moment, please? I'll need to ask my supervisor. C. Hello, this is Tom Wu. I'm calling about the DAT System. D. I'm sorry, but I didn't quite understand what you mean. Could you repeat that? E. I'm not quite sure about that. Could I call you back in a few minutes, please? F. I could that information to you or send you a fax. G. Can I just check that I've noted everything down correctly ？

B. Role play Task: Role-play a telephone conversation according to the following situation. Take turns playing role in the conversation. A: This is...from HBC International. Could I speak to Mr. Miller, please? B: I'm afraid Mr. Miller is not in at the moment. May I take a message? Use your own name. You are Mr. Lee's assistant at HBC International. Mr. Miller is coming to visit your company next Friday. You phone his assistant and give him/her (list) of what you have planned. Use your own name. You are Mr. Miller's assistant. You will receive a call from Mr. Lee's assistant about Mr. Miller's visit to HBC International next week.

Mr. Miller's trip to HBC International:Make notes on the arrangements:  10:00: Meet Production Manager.  Make sure Mr. Miller is seeing these people: Production Manager, Sales Manager, and Training Manager.  11:30: Meet Sales Manager.  Don't forget to tell them that Mr. Miller doean't eat meat.  13:00: Lunch at White Sheep Restaurant with Training Manager.  Tell them Mr. Miller is coming by train.  15:00: Tour of the factory  Find out how Mr. Miller is planning to get to your company. If he is coming by train, offer to send a car to the station to meet him.