1 e-Filing Performance Alicante, 9 March 2007. 2 Performance indicators Availability - Service hours - Down time Response time – time to file Stability.

Slides:

Advertisements

Similar presentations

Symantec 2010 Windows 7 Migration EMEA Results. Methodology Applied Research performed survey 1,360 enterprises worldwide SMBs and enterprises Cross-industry.

Advertisements

Symantec 2010 Windows 7 Migration Global Results.

Trend for Precision Soil Testing % Zone or Grid Samples Tested compared to Total Samples.

AGVISE Laboratories %Zone or Grid Samples – Northwood laboratory

Zhongxing Telecom Pakistan (Pvt.) Ltd

1 Copyright © 2013 Elsevier Inc. All rights reserved. Appendix 01.

Myra Shields Training Manager Introduction to OvidSP.

ALGEBRA Number Walls

1 "Quality requirements for web-sites – recommendations for best practice for fulfilling user needs Best practice in communicating statistics: Making statistics.

Task Group Chairman and Technical Contact Responsibilities ASTM International Officers Training Workshop September 2012 Scott Orthey and Steve Mawn 1.

Quality Improvement in the ONS Cynthia Z F Clark Frank Nolan Office for National Statistics United Kingdom.

UNITED NATIONS Shipment Details Report – January 2006.

LUNG TRANSPLANTATION Pediatric Recipients ISHLT 2007 J Heart Lung Transplant 2007;26.

RCD e-Renewal Esther Verheul – QMD (OHIM)

1 e-Business Projects Alicante, 9 March Contents Ongoing Projects Planned Projects.

New OHIM website Project

Office for Harmonization in the Internal Market (Trade Marks and Designs) Boards of Appeal 2006 – examples of case law Alexandra Poch.

2013 ACADEMY WORK PROGRAM Hugues BELLO.

COPIES AND INSPECTION OF FILES

ACADEMY INITIATIVES 2013 Juan SUAREZ 23-24/04/2103.

OHIM Service Charter. As part of its QMS and in view of the results of the User Satisfaction Survey the Office is preparing a Service Charter The Charter.

Office for Harmonization in the Internal Market (Trade Marks and Designs) E-comm 2007 Caroline Hetterschijt – QMD (OHIM) E-Business.

Cooperation Fund 8 th Liaison meeting on Trade Marks Alicante, 10 – 11 October 2012 October 2012.

Update on the Register OAMI Users Group Meeting 9 March, 2007.

Workshop on OHIM online services. How to use the most popular OHIM online services including practical tips. Demonstration of online services.

Where should I use my CTM? Elisa ZAERA 24/04/2013.

eCaveat Melanie Loveday – QMD (OHIM)

OPPO-ONLINE Caroline Hetterschijt – QMD (OHIM)

Office for Harmonization in the Internal Market (Trade Marks and Designs) Follow-up on incidents and improvements Miguel Ortega & Raymond.

Online Forms in relation to Recordals

February 2008 GfK GroupAd Hoc Research OHIM USER SATISFACTION SURVEY 2007 ER- 0484/1/00 OHIM USER SATISFACTION SURVEY 2007 February 2008.

Office for Harmonization in the Internal Market (Trade Marks and Designs) International and Regional IPR Mechanism for Improving the.

Exit a Customer Chapter 8. Exit a Customer 8-2 Objectives Perform exit summary process consisting of the following steps: Review service records Close.

Convert feet to inches 2 feet = 24 inches 40 inches 24 inches simplify ÷

1 TIME MANAGEMENT Rob B Briner

1 Click here to End Presentation Software: Installation and Updates Internet Download CD release NACIS Updates.

Excel Functions. Part 1. Introduction 2 An Excel function is a formula or a procedure that is performed in the Visual Basic environment, outside the.

Break Time Remaining 10:00.

The basics for simulations

1 DARTBOARD Tutorial: DARTBOARD Access and Use for Faculty and Staff Tutorial: DARTBOARD Access and Use for Faculty and Staff.

User Friendly Price Book Maintenance A Family of Enhancements For iSeries 400 DMAS from Copyright I/O International, 2006, 2007, 2008, 2010 Skip Intro.

© 2005 AT&T, All Rights Reserved. 11 July 2005 AT&T Enhanced VPN Services Performance Reporting and Web Tools Presenter : Sam Levine x111.

TCCI Barometer March “Establishing a reliable tool for monitoring the financial, business and social activity in the Prefecture of Thessaloniki”

July 31, Disclaimer: TREx under development, minor modifications may occur pending final release. Prepared for Education Service Center TREx Training.

TCCI Barometer March “Establishing a reliable tool for monitoring the financial, business and social activity in the Prefecture of Thessaloniki”

Promoting Regulatory Excellence Self Assessment & Physiotherapy: the Ontario Model Jan Robinson, Registrar & CEO, College of Physiotherapists of Ontario.

and o REMOTE SUPPORT o ON-SITE SUPPORT o ONE-TIME TUNE-UP BASIC SERVICES.

1 RA III - Regional Training Seminar on CLIMAT&CLIMAT TEMP Reporting Buenos Aires, Argentina, 25 – 27 October 2006 Status of observing programmes in RA.

1 Introduction to the OIE-PVS Tool Dr Bernard Vallat Director General Siem Reap, Cambodia, March 2007.

Universität Kaiserslautern Institut für Technologie und Arbeit / Institute of Technology and Work 1 Q16) Willingness to participate in a follow-up case.

LESSON 4-1 Preparing a Chart of Accounts

TCCI Barometer September “Establishing a reliable tool for monitoring the financial, business and social activity in the Prefecture of Thessaloniki”

Addition 1’s to 20.

Model and Relationships 6 M 1 M M M M M M M M M M M M M M M M

Supporting Attainment in S4.  Mrs P Lennon – Headteacher  Mr D McNulty – DHT with responsibility for S4.

Static Equilibrium; Elasticity and Fracture

©Brooks/Cole, 2001 Chapter 12 Derived Types-- Enumerated, Structure and Union.

Discrepancies Between National and International Data By Shelton Kanyanda (Chief Statistician Malawi)

Clock will move after 1 minute

PSSA Preparation.

Select a time to count down from the clock above

CDI and SIM Section EDB Nov & Dec Programme Description Objectives Helpdesk Gentle Reminder Students’ Access to SLP Module SLP Module – JUPAS.

Use the buttons on the top to navigate through the presentation 1 PrevNext Menu.

PIMS Basics: Who Reports What to Whom and How the Data is Used

The User Area David Garcia Dorvau – Online Solutions Unit.

Introduction Embedded Universal Tools and Online Features 2.

Disseminating statistics: Internet and Publications Madrid, 3-5 March There are several ways to know web users wishes Internet dissemination: Serving.

Schutzvermerk nach DIN 34 beachten 05/04/15 Seite 1 Training EPAM and CANopen Basic Solution: Password * * Level 1 Level 2 * Level 3 Password2 IP-Adr.

Presentation transcript:

1 e-Filing Performance Alicante, 9 March 2007

2 Performance indicators Availability - Service hours - Down time Response time – time to file Stability – blockages, errors Functionality - ease of use, - help files, - adequate tools

3 Performance indicators: availability MOST RELEVANT WEB SERVICES 2006 Name Yearly Average (%) Monthly MIN (%) % of days with 100% availability CTM Efiling My Page RCD Online CTM ERenewal CTM Eopposition RCD Efiling Account Online CTM Agents CTM Euronice RCD Eurolocarno Website - oami.europa.eu CTM EuroACE CTM Online Search Reports Online Bulletins CTM Download - IDI Service hours: 24x7, i.e. 8760h in 2006 TARGET 24 x % availability 3 hrs maintenance window with notice during non-peak hrs.

4 Incidents Statistics PeriodJAN/FEB 2007 # calls / application (Information desk)4.2% # incidents / application (Help desk) - CTMs - RCDs 2.8% 3.3%

5 Shadow user system Basic principles Countries (DE, ES, FR, GB, IT) Volumes : 5 CTMs, 5 RCDs per country per day Scenarios: one for CTM, one for RCD exploiting all major functionalities, attachments : - CTM: 1 x pdf. (750 kB) 1 x jpg. (1 MB) - RCD: 1 x pdf. (500 kB) 9 x jpg. (9 x 1 MB) Monitoring System: hourly input of time to file, network speed, failures

6 Shadow user system Outcomes CTM: time to file (daily averages) 18

7 Shadow user system RCD: time to file (daily averages) 13

8 Shadow user system Average line speed (customer OHIM)

9 Shadow user system Instabilities/blockages per country CTM: 10% RCD: 20%

10 Shadow User system Continued monitoring: shadow users, log files e-filing code revision & adaptations (Q1/2007) Actions

11 Support & Customer Care Filing Support: Information Center – (+34) Technical Support: Help Desk – e-business hotline - (+34) Conflict handling: Customer Care Unit – Exceptional procedure in case of systems problems Training

12 Thank you!