Non-verbal communication sub-disciplines SELF LEARNING MODULE 1 CHAPTER 6 Non-verbal communication sub-disciplines Teamglobal©Kautilya Learning Academy of Professionals

Non-verbal communication SELF LEARNING MODULE 1 CHAPTER 6 Non-verbal communication “Messages expressed by nonlinguistic means.” Includes silent behaviors, environment, artifacts, and vocal intonation. Is a powerful mode of communication Teamglobal©Kautilya Learning Academy of Professionals

SELF LEARNING MODULE 1 CHAPTER 6 Sub-disciplines are…. Sub-disciplines or also known as “KOPPACT” of non-verbal communications are:- Kinesics(K) Occulesics (O) Paralanguage/Paralinguistics (P) Proxemics (P) Artifacticas (A) Chronemics (C) Tactilics (T) Teamglobal©Kautilya Learning Academy of Professionals

SELF LEARNING MODULE 1 CHAPTER 6 Kinesics The different ways in which people move their bodies that include postures, gestures, head nodes and leg movements, are called Kinesics. Gestures have been classified into three categories: Emblems, Illustrators and adaptors. Teamglobal©Kautilya Learning Academy of Professionals

SELF LEARNING MODULE 1 CHAPTER 6 Emblems These have direct verbal translations, like nodding of head for ‘yes’, shaking the head for ‘no’ or waving hand for “hello” or saying “bye-bye’. They are used in place of words. Teamglobal©Kautilya Learning Academy of Professionals

SELF LEARNING MODULE 1 CHAPTER 6 Illustrators These gestures naturally accompany our speech and accentuate what we say. These gestures have a dramatic effect. Teamglobal©Kautilya Learning Academy of Professionals

SELF LEARNING MODULE 1 CHAPTER 6 Adaptors These are unconscious movements of body that originate from the nervous state of our mind. In an interview, when the candidate is nervous or uncomfortable with the questions asked, she/he may unconsciously crack knuckles, shake legs, or tap the foot. Teamglobal©Kautilya Learning Academy of Professionals

SELF LEARNING MODULE 1 CHAPTER 6 Occulesics This is the science of the movement of our eyes and of facial expressions. It is claimed that in the science of body language, there are 7,50,000 signals , of which 15,000 come from the face alone. Teamglobal©Kautilya Learning Academy of Professionals

SELF LEARNING MODULE 1 CHAPTER 6 The power of eyes Staring Eyes- too much eye contact that either shows superiority or lack of respect. Too little eye contact- has multiple interpretations like dishonesty, impolite, etc. Withdrawal of eye contact- considered as sign of submission. Frequently looking away at people from a distance- generally an extrovert’s behaviour. Scarcely looking at a person when in close proximity- generally an introvert’s behaviour. Teamglobal©Kautilya Learning Academy of Professionals

SELF LEARNING MODULE 1 CHAPTER 6 Face “You can read his face like an open book” is a common remark made about people whose facial expressions show a lot of transparency of expressions. Teamglobal©Kautilya Learning Academy of Professionals

SELF LEARNING MODULE 1 CHAPTER 6 Paralinguistics Consists of vocal tone, speed, pitch, volume, number and length of pauses, and disfluencies (“um”s, “ah”s), etc. Paralanguage tends to be more powerful than language. Affects how other’s perceive us- Stereotyping (e.g., accents, vocabulary, grammar). Influenced by culture, gender, class (intentionally or unintentionally). Teamglobal©Kautilya Learning Academy of Professionals

Barrier behaviours and territory SELF LEARNING MODULE 1 CHAPTER 6 Proxemics Its is the study of the distance between people and objects. It is also referred as science of space. Intimate distance Personal distance Social distance Public distance Barrier behaviours and territory You are here Teamglobal©Kautilya Learning Academy of Professionals

SELF LEARNING MODULE 1 CHAPTER 6 Artifactics Include clothing, jewelry, personal belongings, accessories, etc. Communicate economic level, educational level, trustworthiness, social position, level of sophistication, economic background, social background, educational background, level of success, moral character, masculinity/femininity Important part of first impressions Teamglobal©Kautilya Learning Academy of Professionals

SELF LEARNING MODULE 1 CHAPTER 6 Chronemics The concept of time and its impact on people is the science of Chronemics. Our use of time reflects: Power/status Cultural norms Expectations Interpersonal priorities Teamglobal©Kautilya Learning Academy of Professionals

Tactilics Tactilics is the science of touch language. SELF LEARNING MODULE 1 CHAPTER 6 Tactilics Tactilics is the science of touch language. It includes touching self, others, and objects. Research shows two kinds of touch language” Bodily Contact Touching with hands Teamglobal©Kautilya Learning Academy of Professionals

9 types of non verbal communication used by professionals SELF LEARNING MODULE 1 CHAPTER 6 9 types of non verbal communication used by professionals Nonverbal communication plays a key role in lots of professions too, including… Trading signals Wearing a rank specific uniform Service and Regiment specific uniforms Wearing a uniform of any kind Morse code Use of flags Signing used by referees Tic-tac- used by on-course betters on horses in the UK Size or site of an office Teamglobal©Kautilya Learning Academy of Professionals

Non verbal communication skills for selling SELF LEARNING MODULE 1 CHAPTER 6 Non verbal communication skills for selling When selling to customers, your non-verbal communication skills - such as active listening and interpreting non-verbal cues are just as important as what you say. Developing these skills will help you understand what your customers want, so you can offer them the most suitable products and services. Teamglobal©Kautilya Learning Academy of Professionals

Understanding Non Verbal Cues: SELF LEARNING MODULE 1 CHAPTER 6 Listening Skills: Listening to your customer to discover their needs helps you suggest appropriate products or services to meet those needs. Active listening is the process of confirming what you think your customer has said, and meant, by observing their verbal and non-verbal cues. Understanding Non Verbal Cues: Interpreting your customer's non-verbal signals and behaviours allows you to read their attitude and better understand their needs. Projecting the right non-verbal cues yourself can help your customer feel at ease. Teamglobal©Kautilya Learning Academy of Professionals

Test yourself: Communication without words is called…? silent speaking SELF LEARNING MODULE 1 CHAPTER 6 Test yourself: Communication without words is called…? silent speaking verbal communication interpersonal communication nonverbal communication Teamglobal©Kautilya Learning Academy of Professionals

Test yourself: Communication through the use of space…? kinesics SELF LEARNING MODULE 1 CHAPTER 6 Test yourself: Communication through the use of space…? kinesics Proxemics Tactilics Paralanguage Teamglobal©Kautilya Learning Academy of Professionals

Test yourself: Nonverbal behaviors that convey emotions…? Illustrators SELF LEARNING MODULE 1 CHAPTER 6 Test yourself: Nonverbal behaviors that convey emotions…? Illustrators Adaptors Regulators Affect Displays Teamglobal©Kautilya Learning Academy of Professionals

SELF LEARNING MODULE 1 CHAPTER 6 Test yourself: A person’s appearance based on clothing, hair, or artifacts is called…? Proxemics Kinesics Object Language Tactilics Teamglobal©Kautilya Learning Academy of Professionals

Test yourself: Use of time is called…? Chronemics Paralanguage SELF LEARNING MODULE 1 CHAPTER 6 Test yourself: Use of time is called…? Chronemics Paralanguage Tactilics Kinesics Teamglobal©Kautilya Learning Academy of Professionals

Test yourself: Tactilics refers to use of….? Space Time Voice Touch SELF LEARNING MODULE 1 CHAPTER 6 Test yourself: Tactilics refers to use of….? Space Time Voice Touch Teamglobal©Kautilya Learning Academy of Professionals

SELF LEARNING MODULE 1 CHAPTER 6 Teamglobal©Kautilya Learning Academy of Professionals