Partnering for Core IT Services: A Case Study Deirdre Woods CIO and Associate Dean 2007 September 19 1

Wharton Characteristics Innovation Scale Engagement 2

InnovationScaleInnovationEngagement Scale: Wharton The largest international business school in the world  Broadest range of programs, reach of audience, diversity of clients  Largest fulltime student body – MBA, Undergraduate, Doctoral, Executive MBA and Executive Education Programs  Philadelphia and San Francisco  Programs with INSEAD, Singapore, India and China Wharton Characteristics 3

Innovation: Wharton  First business school (1881)  First ongoing executive education program (1953)  Designed the business research center model  Wharton faculty: The most published on any business school  Pioneered curricular developments InnovationScale Innovation Engagement Wharton Characteristics 4

Engagement: Wharton Active engagement in the practice of business  More than two-thirds of the 2004 Fortune 500 companies are active partners  More than 8,000 executives from around the world participate in Wharton executive education programs  Wharton research centers explore issues and create growth for global business InnovationScaleInnovationEngagement Wharton Characteristics 5

InnovationScaleInnovationEngagement Scale: Wharton Computing  50 terabytes of data storage  10,000 network nodes  million messages delivered daily (and 3-5 million spam messages deflected)  70 classrooms  475 lab and classroom computers  Redundant machine rooms Wharton IT Characteristics 6

InnovationScale Innovation Engagement Wharton IT Characteristics 7

InnovationScaleInnovationEngagement Wharton IT Characteristics 8

InnovationScale Innovation Engagement Wharton IT Characteristics 9

InnovationScale Innovation Engagement Wharton IT Characteristics 10

Ongoing feedback: Formal Channels  Student Advisory Board  Student Surveys  Events Ongoing feedback: Informal Channels  Student Blogs  “Wharton Follies” InnovationScaleInnovationEngagement Wharton IT Characteristics 11

Wharton IT: and Communications  Microsoft Exchange  Integrated , calendar, contacts  Student pleased with functionality  Key issues: Quota, Alumni migration, Spam 12

Wharton IT: and Communications Forwarding:  Offered since 1995  Originally for: summer internships lifelong  17% students accounts forwarded outside Wharton as of Spring ‘07. 13

Changing Universe Photo Sharing 14

Changing Universe Video Infrastructure 15

Changing Universe Not just in higher ed 16

What to Provide?  Telephone?  Computer?  Internet Access?  ? Assessment Process: The Feature Trap 17

InnovationScaleInnovationEngagement Assessment Process: Why? Scale a factor… Students generally happy with Exchange environment, but they want more quota. A lot more quota! Should we compete with Microsoft ($265 billion), Yahoo ($31 billion), Google ($156 billion) on mailbox storage limits? 18

InnovationScale Innovation Engagement Assessment Process: Why? For Wharton -- Not about “outsourcing”  Seeking a suite of online communication and collaboration tools.  A supplement, not a replacement for existing student communications tools  What will communications look like in 5 or 10 years? 19

InnovationScale Innovation Engagement Assessment Process: Who? Whose quota is more infinite? 20

Pick the Right Partner  With whom do you want to work?  Which partner is the most engaged?  Which partner is the most flexible? InnovationScaleInnovationEngagement Assessment Process: Who? 21

Discussions with School of Arts and Sciences Student Advisory Board of Wharton and SAS students  Vendor visits and demo Products evaluations and betas Year 1: Pilot InnovationScaleInnovationEngagement Assessment Process: How? 22

Wharton Computing Expanding scope, fostering innovation, engaging with our constituents Supporting Scale, Innovation, Engagement Innovation Scale Engagement 23