Customer Flow Welcome “Team” Greet Customers Orientation to services Early identification of client objectives and needs (e.g. language, computer skills) Introduction to services offered at the one-stop Referral out when one-stop can’t address needs

Customer Flow Documentation Collection of personal data required for general registration into WIA adult and Wagner- Peyser Automatic co-registration into WIA adult and Wagner-Peyser Collection or review of right-to- work documentation Collection or review of Selective Service and demographic information For UI clients requiring assistance, collect necessary data

Customer Flow Initial Skills Assessment Ideally self-administered Pre-assessment, go beyond basic skills testing to job skills testing Assessment of skill levels consistent with employer needs

Customer Flow Career / Skill Coaching Begin assisting with the development of an employment plan Assist clients to understand skill strengths and gaps Provide information on types of jobs available with current skills Suggest skill development path Review & adjust client plan as services continue Refer appropriate clients to other services staff Help clients needing UI assistance to file claim Refer to Skill Development or Employment Teams

Customer Flow Skill Development “Team” Further Assessment Show where skill are and opportunity for improvement Suggest skill development path includes : — Basic skills — Occupational, customized or OJT training — Computer use skills — Job-specific skills — Occupational skills — Interviewing skills — Job search skills — Using LMI skills

Customer Flow Employment “Team” Provide access to tools and information that enable clients to apply the skills acquired in the one-stop to obtain employment. If job search is unsuccessful refer back to Skill Development for further assessment