2.02 Understand the leadership and management.

 Management is the process of accomplishing the goals of an organization through the effective use of people and other resources.

 Planning  Organizing  Staffing  Implementing  Controlling

 The planning function involves…  Analyzing information  Setting goals  Making decisions to accomplish the goals

 The organizing function involves…  Identifying the work & resources needed to achieve the goals of the  business that have been set in the planning stage.

 The staffing function includes the activities involved in…  Obtaining (hiring)the employees  Training the employees  Compensating (paying) the employees

 The implementing function involves directing and leading people in order to accomplish the goals set out in the planning stage.

TThe controlling function is used to determine whether a business is accomplishing its goals that were set in the planning stage.

 Josie reviewed survey results of a completed project and set goals for the new project. This is and example of which function of management?  Staffing  Planning  Organizing Setting goals(key words) is part of planning!

 Top Management  Mid-management  Supervisors  Management by others

 Executives are top-level managers  Responsible for the direction and the success of the business (controlling)  Set long-term goals (planning)  Held accountable for profitability & success  Examples:  CEO (Chief Executive Officer  President

 Mid-managers are specialists  Responsible for specific parts of the business  Devoted to the organizing, staffing, and implementing functions  Examples  Marketing Manager  Information Technology Manager  Customer Service Manager

FFirst level of management RResponsible for the routine work of a group of employees EEvaluate the work of the employees IImplement the plans set forth by executives and mid-managers

 Other employees who are not managers, may serve as leaders for a group of employees

 Top Management  Dr. Obasohan  Mid Management – Just a few  Tarla Smith – Career and Technical  Phillip Middleton – Federal Programs Supervisors Michael Holton – Principal

 The management style is the way a manager treats and involves employees  Tactical  Strategic  Mixed

 Directive and controlling  Manager makes the major decisions  Stays in close contact with employees while they work  Typically, use for inexperienced employees or during a crisis

 Less directive with employees  Involves team members with decision making  Typically, used with trusted and/or experienced employees  Limited direct supervision

 Combination of both tactical and strategic  Effective managers can use both styles in order to accommodate different types of employees

 Thomas approves for his employees to attend regional meetings so that he knows exactly when they are off site. (out of the building) This is an example of which style of Management?  Varied  Strategic  Tactical

 Bonita allowed her employees to plan an addition to her Salon. This is an example of which style of management?  Mixed  Strategic  Tactical

 Leadership is the ability to motivate individuals and groups to accomplish important goals.  What type of traits should a leader possess?

 Intelligence  Judgment  Objectivity  Initiative  Dependability  Understanding  Cooperation  Honesty  Courage  Confidence  Stability

 Autocratic Leader  Democratic Leader  Open or Laissez-faire leader

 Used when a leader needs to give direct, clear, and precise orders and makes decisions  Situations to use style:  During an emergency  To direct the work of inexperienced employees

 One who includes employees in making decisions  Situations to use style:  To monitor quality of work of employees  To direct the work of employees working as a team

 One who gives little or no direction to employees  Situation to use style:  To monitor achievements and communicate regularly with employees  To direct the work of experienced and trained employees

 Henry checks his for tasks assigned by his boss regularly. He very seldom sees his boss. This is an example of which style of leadership?  Autocratic  Democratic  Laissez-faire

HHuman resources managers use the management process of managing employees to achieve the objectives of a business.

 Planning, staffing, recruiting, & hiring  Managing compensation and benefits  Managing performance of employees

PPlanning & Staffing CClassifying employees PPermanent LLong term commitment TTemporary HHired for a specific time/job FFull Time 330 or more hours per week (usually 40+ hours) PPart Time SShort work week

 Planning & Job Staffing  Determining job requirements:  The use of job analysis to determine all the duties for a particular job  Recruiting and hiring employees  The application process  Reviewing applications/resumes  Interviewing applicants  Checking references of applicants  Making a job offer to applicants

 Recruiting & Hiring  New employee orientation  Paperwork  Training  Mentor

 What is an incentive? An incentive motivates effort. It can be fear of punishment or an expectation of a reward.  What is a bonus? Incentive pay based on producing above expectations.

 Compensation method  Time Wage – Direct payment per hour  Salary – Direct payment per week, bi-weekly, or monthly  Commission – Percentage of sales  Piece Rate – Payment per unit produced  Base plus incentive – Direct payment plus performance based pay  Employee benefits  Other items given to employee for working. For example, health insurance, vacation time, sick time, dental insurance, etc.

 Employee evaluation  Objective evaluations of employees’ quality of work  Promotion  Advancement of an employee to a position with greater responsibility  Transfer  Assignment of the employee to a job in another area with similar responsibility  Termination  Ends employment relationship