CLOUD BASED TAXI DISPATCH SYSTEM © SAM IT TECH www.samittech.com

CUSTOMER BOOKING WORKFLOW CALL | WEB | APP CUSTOMER CUSTOMER BOOKING: VOICE CALL HOTLINE WEB BROWSER MOBILE APP CALL CENTER: BOOKING PAGE CALLER IDENTIFICATION CALLER HISTORY SERVICE PACKAGES: FIXED PACKAGES POINT TO POINT MIS REPORTS: BOOKINGS BOOKING TRENDS FEEDBACK &COMPLAINTS CLOUD DISPATCH SERVER CALL CENTER INBOUND IVR REPORTING COMPLAINTS © SAM IT TECH www.samittech.com

JOB DISPATCH WORKFLOW QUALITY CONTROL JOB DISPATCH JOB DISPATCHING: VOICE CALL BIDDING MDT BIDDING MOBILE APP DISPATCH LOGICS: CLOSEST DRIVER FIRST BIDDER LONGEST WAITING TIME LEAST REVENUE1 SERVICE PACKAGES: FIXED PACKAGES POINT TO POINT MIS REPORTS: BIDDING ACCEPTANCE BIDDING REJECTION BIDDING STATUS 1 REQUIRES TAXI METER DATA VOICE | MDT | APP CLOUD DISPATCH SERVER OUTBOUND IVR QUALITY CONTROL LIVE STATUS © SAM IT TECH www.samittech.com

JOB CONFIRMATION WORKFLOW SMS APP NOTIFICATION CUSTOMER NOTIFICATION: DRIVER DETAILS TAXI DETAILS TARIFF DETAILS DRIVER NOTIFICATION: CUSTOMER DETAILS PICKUP TIME PACKAGE DETAILS MIS REPORTS: COMPLETED JOBS REVENUE1 1 REQUIRES TAXI METER DATA SMS | DRIVER APP | CUSTOMER APP | CLOUD DISPATCH SERVER QUALITY CONTROL LIVE STATUS © SAM IT TECH www.samittech.com

PASSENGER MOBILE APP REGISTRATION: IT IS MANDATORY FOR PASSENGER TO REGISTER HIS MOBILE NUMBER WITH THE TAXI OPERATOR, BASED ON WHICH THE MOBILE APP LOGS-IN AND FUNCTIONS BOOKING: PASSENGER CAN MANUALLY SELECT HIS DESIRED PICKUP LOCATION OR APP AUTOMATICALLY LOCATES ITS GPS LOCATION. AVAILABLE PACKAGES CAN ALSO BE SELECTED WITH OTHER DETAILED INFORMATION CONFIRMATION: DRIVER DETAILS ARE SENT UPON VEHICLE ALLOTMENT © SAM IT TECH www.samittech.com

PASSENGER MOBILE APP Features Live Bookings Instant Booking & Notification Driver location on Map SMS confirmation supported Anytime cancellation Multi-city supported where available Fixed Packages supported Application Supports SAM IT TECH Taxi Dispatch System MOBILE TAXI CLIENT APPLICATION A user-friendly mobile application to book a taxi in 3 easy steps. You can advise your pickup location on map that auto populates your current location determined by your phone GPS into the pickup address or type in your custom home address in detail. Using your preregistered mobile number, you may access previous trips, current booking and much more with just a click. Booking page offers shortcut keys for popular pickup and drop locations like airport and railway station which come very handy while in rush. You can request more than one cab for group travel with flexible current and advance booking date and time. My Bookings page displays past trips with status and details. Set your profile with preference menu and select preferred city to avail multicity services where available. This mobile application is aimed to reduce call volume between commuters and call center to book and track a cab with enhanced user experience. You can track the taxi on a digital map embedded on mobile phone and watch the taxi driver approaching the pick-up point in real-time on the map   © SAM IT TECH www.samittech.com

DRIVER MOBILE APP REGISTRATION: IT IS MANDATORY FOR DRIVER TO REGISTER HIS MOBILE NUMBER WITH THE TAXI OPERATOR, BASED ON WHICH THE MOBILE APP LOGS-IN AND FUNCTIONS LOCATION UPDATE: DRIVER CAN MANUALLY UPDATE HIS DESIRED JOB LOCATION OR APP AUTOMATICALLY SENDS THE GPS LOCATION. BIDDING: LIVE BIDS ARE DISPALYED ON THE APP FOR JOB ACCEPTANCE OR DECLINE. UPON ACCEPTANCE AND ALLOTMENT, PASSENGER DETAILS ARE SENT TO THE APP © SAM IT TECH www.samittech.com

DRIVER MOBILE APP Features Live Bookings Instant Booking & Notification Driver location on Map SMS confirmation supported Anytime cancellation Multi-city supported where available Fixed Packages supported Application Supports SAM IT TECH Taxi Dispatch System MOBILE TAXI DRIVER APPLICATION It offers a connection between driver and passenger with an intermediate taxi dispatch server. Pickup location and drop off location is pushed in the driver’s bid and after allocation of job client’s name, number of passengers, location and booking options are displayed. Taxi drivers within an immediate vicinity of passengers receive a request on their smart phones. Passenger can track driver’s location live on the map. This mobile application can be extremely useful for expanding your business, getting passengers where they need to go faster and improving customer satisfaction in general. To begin with, you can download the apps for drivers to any Android mobile device. Once you have installed the app, using it is self explanatory. The app will alert driver to any clients requesting a taxi nearby their actual location. The app takes advantage of the GPS built into driver mobile device, this is great since driver won’t need any other external GPS device to use the app. As the requests appear on your screen the driver gets to decide which job he would like to accept. After accepting the client’s request, driver can immediately head to pick them up. After having dropped off the client driver presses action button to let the system know that he has completed the job. The app will then begin to alert driver to other client’s requests nearby. Mobile taxi booking apps are improving the relationship between driver and client while at the same time improving your client satisfaction and increasing the amount of clients you can handle per shift with manpower.   © SAM IT TECH www.samittech.com

PRODUCT OPTIONS MANUAL DISPATCH (OPTION 1) MANUAL DISPATCH: VEHICLE TRACKING BOOKING & SEARCH SCHEDULER & DISPATCH REVENUE REPORT1 AUTO VOICE DISPATCH: ALL FUNCTIONS AS ABOVE AUTOMATIC DISPATCH MANUAL DRIVER LOCATION UPDATE COMMUNICATION PRI & CUG AUTO MOBILE APPLICATION: AUTO DRIVER LOCATION UPDATE DRIVER RATING 1 REQUIRES TAXI METER DATA SMS PACK | EPABX | CALL TAKERS | GPS TRACKER | AUTOMATIC VOICE DISPATCH (OPTION 2) SMS PACK | INBOUND IVR | CALL TAKERS |OBD + CUG MOBILE +PRI | AUTOMATIC MOBILE APPLICATION DISPATCH (OPTION 3) SMS PACK | INBOUND IVR | CALL TAKERS |SMART PHONE | © SAM IT TECH www.samittech.com

YOUR BASIC SETUP REQUIREMENTS CHOOSE ANY ONE OPTION FOR TAXI DRIVERS SYSTEM REQUIREMENT YOUR BASIC SETUP REQUIREMENTS BASIC SETUP: TRANSACTION SMS IVR OR EPABX CALL TAKERS DISPATCHERS QUALITY TEAM PRODUCT OPTION: MDT WITH GPS TRACKER OR TATA PRI & MOBILE CUG2 ANDROID PHONE2 WE PROVIDE: SAAS BASED DISPATCH OBD SOFTWARE2 MOBILE APP3 TRAINING SUPPORT 2 REQUIRES 3RD PARTY TELECOM SMS PACK | INBOUND IVR OR EPABX | CALL TAKERS | MONITORING TEAM CHOOSE ANY ONE OPTION FOR TAXI DRIVERS OR OR MDT + GPS TRACKER | TATA CUG MOBILE + PRI CONNECTION | SMART PHONE WE PROVIDE YOU OBD SOFTWARE CLOUD DISPATCH SOFTWARE MOBILE APP © SAM IT TECH www.samittech.com

THIRD PARTY SYSTEM REQUIREMENT S.No. Requirement Provider Quantity Remarks 1 Incoming PRI Pilot Number from any Telecom provider Tata Teleservices 01 2 EPABX or IVR Software for Incoming PRI (A.1) with Server capable of Caller ID API connector for integration with our dispatch software Samsung, Matrix, Coral, Asterisk IVR 3 Dispatch PRI with 30 Channels with CUG of COCP Mobile Connections (A.4) (Required only if opted for Voice Dispatch) 03 CUG 4 Mobile Connection with Cell ID location API and CUG of Dispatch PRIs (A.3) (Required only if opted for Voice Dispatch) 5 Bulk Transactional SMS for Booking and Confirmation Unicel 1,00,000 6 Merchant ID for online driver payment collection Zaakpay 7 Desktop PCs for Call Taker + Dispatcher Any Vendor 8 16 Port LAN Switch 9 Android Phone (For Driver App) with GPS (Required only if opted for Driver App Dispatch) 10 SMTP Server for emails (If required) 11 Internet Broadband Connection minimum 2 Mbps © SAM IT TECH www.samittech.com

THIRD PARTY VENDOR CONTACT DETAILS 1. Tata Teleservices Contact & Documents Required Contact Details: Mr. Hitesh Makar Phone: +91 98-18-500396 Email: hiteshmakar@oneoneeleven.co   (a) Documents required for PRI Line (Tata): Company's registered name Billing address Installation address Whether existing user of any TATA connection? If yes then number / account details Company PAN card Company COI Company Address proof 2. Unicel for Bulk SMS & Bulk Email Account Contact Details: MR. Piyush Phone: +91 9999668514 Please select appropriate area/region from http://uniceltech.com/contactus.shtml 3. For PRI Cards Alliance Infotech: http://alliance-infotech.com/index.php/contact-us-2/   Green IT Solutions: http://www.greenitsolutions.co.in/contact-us.php 4. Zaakpay for Merchant Account Contact Details: www.zaakpay.com Aditya - +91-9971499357 © SAM IT TECH www.samittech.com

OBD SERVER SYSTEM REQUIREMENT (REQUIRED ONLY IF OPTED FOR VOICE DISPATCH) Part Description Quantity Processors: Intel Quadcore (i5 or i7) 01 RAM: 16 GB 4 modules of 4 GB Hard Disk: 500 GB SATA II/III Network Controller: Gigabit NIC (Intel network card) Optical Media: CD/DVD Drive OS: None IVR card: Digium PRI card with Hardware Echo Cancellation (Min. 4 ports) Internet line: Broadband with 1 Static IP minimum 2 Mbps Notes: No of ports in IVR card as per future requirement. © SAM IT TECH www.samittech.com

PRELAUNCH CLIENT TODO CHECKLIST S.No. Requirement Provider Quantity Remarks 1 Create Business Website and Booking Page Any Web Developer 2 Contact our Technical Support for Booking API Integration SAM IT TECH 3 Create Dispatch Zones and Create Dispatch List Self 4 Voice Recording in Regional Language as per Dispatch List Recording Studio SAM IT TECH Documents required (a) Service Agreement (b) CAF © SAM IT TECH www.samittech.com