PHILIPS SPEECH PROCESSING Voic Association Vienna, Reimund Schmald Regional Sales Director GSM

Contents  Philips Speech Processing  Applications of Speech Recognition in Telecommunications  Phone/Voice Portal: TalkingWeb  Key Success Factors

Philips Speech Processing

Philips Electronics N.V. Consumer Electronics Special Products Speech Recognition Software Philips Speech Processing Dictation Hardware Philips Speech Processing

Speech Processing Converging Markets IT Professional IT Market Consumer PC Market Device Consumer Electronics Games & Toys Automotive Handheld Devices Avionics Telephony Call Center Public Network Private Network

Vision and Mission  Vision: “Speech recognition will become a standard element in controlling appliances and entering or retrieving text or data”  Mission: “To develop, market, and service speech technology, tools and applications in close harmony with key partners and through selected channels for global markets”

Global Operational Support Vienna (HQ) Aachen Hamburg Brussels Portsmouth Suresnes Barcelona Zürich Johannesburg Sydney Tokyo Hong Kong Bombay Bangalore Taipei Dallas Cambridge Atlanta San Jose Scarborough

Speech Recognition Applications in Telecommunications

Speech Processing in Telecommunications Call Center & Audiotex PrivateNetworks(PBX) Public Networks (Telcos) Finance Travel Entertainment Services Customer Care Auto Attendant Unified Messaging VoicePortals Directory Assistance Customer Care Voice Dialing Voice Mail Control Basic Network Commands Centrex Reader Voice Browser

Public Voice Portal  Single access point to variety of services (analog to Internet Portal)  Easy access of the services: any time, any location by mobile of fixed telephone  Combination with WAP and Internet  Challenges:  Navigation (no menu driven dialogs)  User Interface  Flexibility

Public Voice Portal (e.g. Omnitel 2000) Content DATABASE Internet Telephone 2000 ( ) WAP e WAP 2000 Citta online, per favore. Citta Online 2000

Personalized Voice Portals: Personal Call Assistant  General or personalized information access  Speech enabled Voic /UMS  Name & number/voice activated dialing  Challenges:  User Interface  Combination of speaker dependent and speaker independent speech recognition  Density

talkingweb Portal Services

Idea of talkingweb  bring actual information on the phone  bring Internet (HTML 4.0) content on the phone  make Internet available for all subscribers

What is talkingweb?  1st German Internet Portal which is available on the phone (01805wwwtalk)  Provide access to Internet services any time from any place  PC-less Internet  Internet browsing via the phone using voice  Voice access to public web sites  Voice access to personal web sites  Information output via artificial speech (TTS) or audio data  Combination of Public and Personalized Voice Portal

Public Services of talkingweb? Examples:  News  Finance  Travel  Weather  Sports  Yellow Pages

Personal Services of talkingweb Examples  reading  Portfolio  Bookmarks  Executive Services  mytalkingweb

Name/Thema 18 Configuration of mytalkingweb

Name/Thema 19 Speech Recognition Speech Synthesis Call Handling Speech Recognition Speech Synthesis Call Handling talkingweb Internet Voice Browser talkingweb Internet Voice Browser TWTP HTTP Calls Internet Telephony Front-End talkingweb Portal Architecture of talkingweb

Key Success Factors for Speech Technology

Key Success Factors  Excellent Speech Technology  Implementation/Ergonomy  Right Introduction of Service in the Market

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