Chapter 4 – Slide 1 Effective Communication for Colleges, 10 th ed., by Brantley & Miller, 2005© Technology and Electronic Communication

Chapter 4 – Slide 2 Effective Communication for Colleges, 10 th ed., by Brantley & Miller, 2005©  Conduct efficient, productive Internet searches.  Explain the appropriate use of various transmission modes to communicate the written and spoken word effectively.  Practice netiquette.

Chapter 4 – Slide 3 Effective Communication for Colleges, 10 th ed., by Brantley & Miller, 2005© Chapter 4 – Section 1 The Internet is a global system that facilitates data transfer and communication services among interconnected computers called networks. A network is two or more computers and their related devices that are connected to share resources.

Chapter 4 – Slide 4 Effective Communication for Colleges, 10 th ed., by Brantley & Miller, 2005©  World Wide Web is a collection of web sites that uses servers (computers) to provide text and graphics.  Web sites provide documents formatted in a special script called Hypertext Markup Language (HTML).  Browsers, computer software programs, provide easy access to the World Wide Web. Internet Terms Chapter 4 – Section 1

Chapter 4 – Slide 5 Effective Communication for Colleges, 10 th ed., by Brantley & Miller, 2005©  Modem is a device that connects a computer to a telephone line in order to send and receive data.  ISP (internet service provider) is an organization that offers Internet access for a fee.  DSL (digital subscriber line) is a permanent high- speed connection using special hardware. Internet Terms Chapter 4 – Section 1 (Continued)

Chapter 4 – Slide 6 Effective Communication for Colleges, 10 th ed., by Brantley & Miller, 2005©  Each web site is located by its URL.  URLs consist of address parts separated by periods. balancesheet. host computer (server) swep. organization com domain type Uniform Resource Locator (URL) Chapter 4 – Section 1

Effective Communication for Colleges, 10 th ed., by Brantley & Miller, 2005© Chapter 4 – Slide 7 1.Define topic; list words associated with topic. 2.Investigate and choose appropriate search engine. 3.Apply site tips to conduct search. 4.Use specific keywords. 5.Refine search, if necessary. Internet Search Strategies Chapter 4 – Section 1

Effective Communication for Colleges, 10 th ed., by Brantley & Miller, 2005© Chapter 4 – Slide 8  Refers to specific conditions of Internet usage  Focuses on actions that are not permitted Acceptable Use Policies Chapter 4 – Section 1 Sending or displaying offensive messages or pictures Using another person’s password Using obscene language Violating copyright laws

Effective Communication for Colleges, 10 th ed., by Brantley & Miller, 2005© Chapter 4 – Slide 9 Evaluate web sites according to these criteria:  Purpose  Authorship/Sponsorship  Currency  Content  Reliability Web Evaluation Chapter 4 – Section 1

Effective Communication for Colleges, 10 th ed., by Brantley & Miller, 2005© Chapter 4 – Slide 10 Chapter 4 – Section 2  Electronic Mail ( )  Instant Messaging (IM)  Discussion Group  Facsimile (fax) Transmission  Personal Digital Assistant (PDA)

Effective Communication for Colleges, 10 th ed., by Brantley & Miller, 2005© Chapter 4 – Slide 11  Avoid communication barriers  Apply netiquette  Enhance professional image through format offers convenience, efficient delivery, and cost savings. Effective messages meet these criteria: Chapter 4 – Section 2

Effective Communication for Colleges, 10 th ed., by Brantley & Miller, 2005© Chapter 4 – Slide 12 Instant messaging is best used for brief exchanges—a thought or two at a time—that do not require privacy. IMs have these characteristics:  Informal side of  Faster and more spontaneous than  Live Instant Messaging (IM) Chapter 4 – Section 2

Effective Communication for Colleges, 10 th ed., by Brantley & Miller, 2005© Chapter 4 – Slide 13 Discussion groups are online exchanges of information about topics of common interest. Users can participate in these activities:  Post messages in designated area.  Read the messages of others.  Respond to messages. Discussion Group Chapter 4 – Section 2

Effective Communication for Colleges, 10 th ed., by Brantley & Miller, 2005© Chapter 4 – Slide 14 Facsimile transfer is used when original document appearance and speed of delivery are important.  Exact reproduction of original document  Transmission from fax machine, computer, or Internet  Quick and convenient Facsimile (FAX) Transfer Chapter 4 – Section 2

Effective Communication for Colleges, 10 th ed., by Brantley & Miller, 2005© Chapter 4 – Slide 15 A personal digital assistant is a handheld computer with numerous features.  Runs computer programs  Accesses the Internet  Functions as cell phone or fax sender Personal Digital Assistant (PDA) Chapter 4 – Section 2

Effective Communication for Colleges, 10 th ed., by Brantley & Miller, 2005© Chapter 4 – Slide 16 Chapter 4 – Section 3  Telephone  Voice Mail

Effective Communication for Colleges, 10 th ed., by Brantley & Miller, 2005© Chapter 4 – Slide 17 Chapter 4 – Section 3  Keep messages short.  Recognize body language not available.  Open with firm, welcoming greeting.  Correctly use listener’s name.  Take notes.  Listen actively. Telephone Guidelines

Effective Communication for Colleges, 10 th ed., by Brantley & Miller, 2005© Chapter 4 – Slide 18 Chapter 4 – Section 3 Cell Phone Etiquette  Make people the priority over phone calls.  Respect the rules of the situation.  Use phone features to avoid disruptions.  Conduct private conversations in a private place.  Focus on safety.

Effective Communication for Colleges, 10 th ed., by Brantley & Miller, 2005© Chapter 4 – Slide 19 Chapter 4 – Section 3 Voice Mail Features  Two-way conversation is not required.  Message can be distributed to one or more receivers simultaneously.  Features may include date and time stamps, message scan, and integration with other electronic devices.

Effective Communication for Colleges, 10 th ed., by Brantley & Miller, 2005© Chapter 4 – Slide 20 Chapter 4 – Section 4  Audioconferencing (voice only)  Videoconferencing (voice and video)  Voice recognition (conversion of voice to written words or to an action)

Effective Communication for Colleges, 10 th ed., by Brantley & Miller, 2005© Chapter 4 – Slide 21 Chapter 4 – Section 4 Voice Recognition  Converts spoken words into written words Example: Dictation into a microphone for conversion into words on the computer.  Automates basic tasks (actions) Example: Voice commands into a cell phone to call a specific phone number.