Fernand Van Gansbeke DG Enforcement and Mediation Belgium

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Presentation transcript:

Fernand Van Gansbeke DG Enforcement and Mediation Belgium Enforcing Consumer Protection Legislation The Belgian Experience

Thessaloniki (Greece) - 22 - 24 November 2004 1. Introduction Belgium : federal state - Kingdom 10,1 mio inhabitants (91 % Belgians) 3 languages (61 % Dutch - 38 % French - <1% German) 3 federate states (Flanders - Wallonia and Brussels Capital Region) 10 provinces + Brussels Capital Region 26 judicial districts 589 municipalities Thessaloniki (Greece) - 22 - 24 November 2004

2. DG Enforcement & Mediation Organisation Market Surveillance : a federal matter DG Enforcement & Mediation (part of the F.P.S. Economy) > 35 Acts and 250 Decrees DG Enforcement & Mediation = economic and administrative police (under supervision Minister and Public Prosecutor) Central offices and 7 regional offices 310 officers (200 field officers) Thessaloniki (Greece) - 22 - 24 November 2004

3. Market Surveillance in general Importance of market surveillance and consumer protection for the market economy The larger market due to globalisation The importance of international cooperation The necessary links between public authority, consumers and the economic agents. Thessaloniki (Greece) - 22 - 24 November 2004

4. Protection of Consumers’ Economic Interests Amsterdam Treaty horizontal policy in the EU Priority for the new government Nuclear priority : > 15.000 complaints per year Thessaloniki (Greece) - 22 - 24 November 2004

5. DG Enforcement & Mediation Role (1) The basic legislation >25 laws and 250 Royal Decrees Trade Practices Act (>40.000 Enquiries/year) Consumer Credit Act (> 1.500 Enquiries/year) Matrimonial Agencies Act Travel Organisation and Intermediation Contract Act Time Sharing Act ... Evolution in priorities Thessaloniki (Greece) - 22 - 24 November 2004

5. DG Enforcement & Mediation Role (2) How do the enforcers take action ? information prevention - warning procedure repression administrative settement public prosecutor administrative measures. Thessaloniki (Greece) - 22 - 24 November 2004

6. The role of consumer organisations Advice in individual cases Injunction procedure for the protection of consumer interests Consumer education and information Deliberation with professional organisations Thessaloniki (Greece) - 22 - 24 November 2004

7. Cooperation : Public Authorities and Consumer Organisations (1) Consumer Organisations’ impact Constant dialogue with professional organisations: --> through the Consumption Council >250 balanced opinions on consumer items Consumer Information and Education --> time/place on TV and Radio Thessaloniki (Greece) - 22 - 24 November 2004

7. Cooperation : Public Authorities and Consumer Organisations (2) Elaboration of Model Contracts (together with professional organisations), with mediation systems (--> support from Public Authority) No direct subsidies from the Public Authorities in order to maintain the independency The ‘CRIOC’ : study and rechearch center for the Consumer Organisations --> technical support for C.O. --> training and information for C.O. Thessaloniki (Greece) - 22 - 24 November 2004

8. International cooperation Globalisation of economy European internal market Bilateral cooperation Protocols FR - UK - LUX - HU Pragmatic NL - DU Multilateral cooperation International Consumer Protection & Enforcement Network (ICPEN) Thessaloniki (Greece) - 22 - 24 November 2004

9. Latest trends in consumer protection - e-commerce The dilemma Surveying the internet Regulatory Framework : Trade Practices Act + Law on e-commerce Growing number of consumer complaints Thessaloniki (Greece) - 22 - 24 November 2004

10. Consumer protection in e-commerce (1) Circumstances Need for protection against new impostors Special unities with enforcement services Specific strategy for controlling e-commerce 2 search teams of 6 officers each a search day per week in special internet lab registration of findings, copy of illegal items warning and follow-up, or repression Thessaloniki (Greece) - 22 - 24 November 2004

10. Consumer Protection in e-commerce (2) Technology Specialised research modules Identification Registration Inspection Thessaloniki (Greece) - 22 - 24 November 2004

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10. Consumer Protection in e-commerce (3) Findings and results after 3,5 years of exercice > 3500 Belgian commercial sites examined 1154 breach records -> 529 warning procedures > 120 repressive actions Future sites aimed at the Belgian market sites responding on Belgian visitors Thessaloniki (Greece) - 22 - 24 November 2004

Thessaloniki (Greece) - 22 - 24 November 2004 11. Conclusions Authorities, professional and consumer organisations have all an important role to play Cross-border consumption --> need for international administrative enforcement cooperation Welcome the regulation on Consumer Protection Cooperation Thessaloniki (Greece) - 22 - 24 November 2004

Thessaloniki (Greece) - 22 - 24 November 2004 Fernand T.G. VAN GANSBEKE DG Enforcement & Mediation WTC 3 - Office 9-050 Boulevard Simon Bolivar 30 B- 1000 BRUSSELS Phone : +32-2.208.39.17 Fax : +32-2.208.39.15 Email : fernand.vangansbeke@mineco.fgov.be Website : www.mineco.fgov.be Thessaloniki (Greece) - 22 - 24 November 2004