Heather Thomton-Stockman Facilitator Insights into Personal and Team Effectiveness

According to Harvard Business Review… What is the percentage of issues in the workplace that are due to Interpersonal Skills over Technical Skills? Compass Learning Guide – The Key to Personal Effectiveness – Section 1.3

© Andrew Lothian, Insights, Dundee, Scotland, All rights reserved. INSIGHTS, INSIGHTS DISCOVERY and INSIGHTS WHEEL are registered Trade Marks. Our Approach | The Insights Framework Step 1 Understanding Me Step 2 Understanding Others Step 3 Understand Interpersonal Strategies to Adapt & Connect Step 4 Take Action

© Andrew Lothian, Insights, Dundee, Scotland, All rights reserved. INSIGHTS, INSIGHTS DISCOVERY and INSIGHTS WHEEL are registered Trade Marks. “Man is most nearly himself when he achieves the seriousness of a child at play.” Heraclitus Ancient Greece – 500 BC Compass Learning Guide – Getting Started - Section 1.1

Perception

© Andrew Lothian, Insights, Dundee, Scotland, All rights reserved. INSIGHTS, INSIGHTS DISCOVERY and INSIGHTS WHEEL are registered Trade Marks. “All our knowledge has its origins in perceptions.” Leonardo da Vinci Compass Learning Guide – The Key to Personal Effectiveness – Section 1.3

© Andrew Lothian, Insights, Dundee, Scotland, All rights reserved. INSIGHTS, INSIGHTS DISCOVERY and INSIGHTS WHEEL are registered Trade Marks. Perception News Flash: Cmabrigde Uinervtisy Rscheearch Aoccdrnig to a rscheearch at Cmabrigde Uinervtisy, it deosn't mttaer in waht oredr the ltteers in a wrod are, the olny iprmoetnt tihng is taht the frist and lsat ltteer be at the rghit pclae. The rset can be a taotl mses and you can sitll raed it wouthit porbelm. Tihs is bcuseae the huamn mnid deos not raed ervey lteter by istlef but the wrod as a wlohe. News Flash: Cmabrigde Uinervtisy Rscheearch Aoccdrnig to a rscheearch at Cmabrigde Uinervtisy, it deosn't mttaer in waht oredr the ltteers in a wrod are, the olny iprmoetnt tihng is taht the frist and lsat ltteer be at the rghit pclae. The rset can be a taotl mses and you can sitll raed it wouthit porbelm. Tihs is bcuseae the huamn mnid deos not raed ervey lteter by istlef but the wrod as a wlohe. The mind interprets patterns based on past experience – or on patterns it already knows Compass Learning Guide – The Key to Personal Effectiveness – Section 1.3

PERCEPTION “The World exists not merely in itself, but also as it appears to me.” C. G. Jung Psychological Types Compass Learning Guide – The Key to Personal Effectiveness – Section 1.3

The Insights Color Energies

© Andrew Lothian, Insights, Dundee, Scotland, All rights reserved. INSIGHTS, INSIGHTS DISCOVERY and INSIGHTS WHEEL are registered Trade Marks. What Color Are You? Split into your color groups Section 1.5 Compass Learning Guide – The Key to Personal Effectiveness – Section 1.6 Do it NOW Do it TOGETHER Do it HARMONIOUSLY Do it RIGHT

© Andrew Lothian, Insights, Dundee, Scotland, All rights reserved. INSIGHTS, INSIGHTS DISCOVERY and INSIGHTS WHEEL are registered Trade Marks. The Insights Color Energies – GOOD Day FIERY RED Competitive Demanding Determined Strong-willed Purposeful Sociable Dynamic Demonstrative Enthusiastic Persuasive SUNSHINE YELLOW Caring Encouraging Sharing Patient Relaxed EARTH GREEN C OOL BLUE Cautious Precise Deliberate Questioning Formal

© Andrew Lothian, Insights, Dundee, Scotland, All rights reserved. INSIGHTS, INSIGHTS DISCOVERY and INSIGHTS WHEEL are registered Trade Marks. The Insights Color Energies – BAD Day FIERY RED Aggressive Controlling Driving Overbearing Intolerant Excitable Frantic Indiscreet Flamboyant Hasty SUNSHINE YELLOW Docile Bland Plodding Reliant Stubborn EARTH GREEN COOL BLUE Stuffy Indecisive Suspicious Cold Reserved

© Andrew Lothian, Insights, Dundee, Scotland, All rights reserved. INSIGHTS, INSIGHTS DISCOVERY and INSIGHTS WHEEL are registered Trade Marks. Cool Blue Energy Overview Approach to life high standards and correct Goals understanding Seen by others as analytical and distant Compass Learning Guide – The Key to Personal Effectiveness – Section 1.6

© Andrew Lothian, Insights, Dundee, Scotland, All rights reserved. INSIGHTS, INSIGHTS DISCOVERY and INSIGHTS WHEEL are registered Trade Marks. Earth Green Energy Overview Approach to life Focus on stability, values and supporting others Goals harmony Seen by others as mild and docile Compass Learning Guide – The Key to Personal Effectiveness – Section 1.6

© Andrew Lothian, Insights, Dundee, Scotland, All rights reserved. INSIGHTS, INSIGHTS DISCOVERY and INSIGHTS WHEEL are registered Trade Marks. Sunshine Yellow Energy Overview COLS 3.1 Approach to life fun and interaction Goals recognition Seen by others as disorganised Compass Learning Guide – The Key to Personal Effectiveness – Section 1.6

© Andrew Lothian, Insights, Dundee, Scotland, All rights reserved. INSIGHTS, INSIGHTS DISCOVERY and INSIGHTS WHEEL are registered Trade Marks. Fiery Red Energy Overview Approach to life inner certainty focus on action Goals personal achievement and meeting challenges Seen by others as impatient Compass Learning Guide – The Key to Personal Effectiveness – Section 1.6

Quiz Time!!!

© Andrew Lothian, Insights, Dundee, Scotland, All rights reserved. INSIGHTS, INSIGHTS DISCOVERY and INSIGHTS WHEEL are registered Trade Marks.

Subject: Japan Manufacturing Excellence Exchange Program Trip I will be departing from Seattle International at 0830, Monday March 23, 2002 for Tokyo, Japan to participate in the said Program. I will be visiting Toyota and Panasonic over an 11-day period. Please familiarize yourself with these companies and forward your detailed questions about the processes and operations to me by March 10th so I can compile and organize them prior to my trip. A debrief will be held on April 12th at 1400 to review all aspects and learning from the trip. Sincerely, John M. Stein

© Andrew Lothian, Insights, Dundee, Scotland, All rights reserved. INSIGHTS, INSIGHTS DISCOVERY and INSIGHTS WHEEL are registered Trade Marks. Subject: Trip Gang! I did it! I was picked for the Japan program. Wish you could all go with me; we'd have a great time. I'll be leaving at the end of March and be gone for 2 weeks. Wish me luck! Alex P.S. If you want me to ask them anything while I am there, send me the stuff before I go.

© Andrew Lothian, Insights, Dundee, Scotland, All rights reserved. INSIGHTS, INSIGHTS DISCOVERY and INSIGHTS WHEEL are registered Trade Marks. Subject: Your upcoming visit Dear Janice I am so pleased you are coming out. It will be a great chance for us to know each other better and for me to really understand what I can do to help you in your business. I'll pick you up at the airport when you arrive (you don't want to fight our traffic and goofy one-way streets) and I've booked you into a great little inn by the water. They have great service and the view of the water and mountains is spectacular. Looking forward to seeing you. Warmest Regards, Suzie

© Andrew Lothian, Insights, Dundee, Scotland, All rights reserved. INSIGHTS, INSIGHTS DISCOVERY and INSIGHTS WHEEL are registered Trade Marks. Subject: NEVERMIND Sent: Tuesday, Feb 7, :27pm Subject: SEND ME YOUR PHONE # ASAP I NEED TO TALK TO YOU! Sent: Tuesday, Feb 7, :25pm

Profile

© Andrew Lothian, Insights, Dundee, Scotland, All rights reserved. INSIGHTS, INSIGHTS DISCOVERY and INSIGHTS WHEEL are registered Trade Marks. The Insights Discovery Profile Includes the following sections: Overview Section Key Strengths Possible Weaknesses Value to the Team Communication Pages Blind Spots Opposite Type Development Suggestions

The Insights Discovery Profile Overview Section Put a sentence or two in your cover letter.

The Insights Discovery Profile Key Strengths Add some to your cover letter. Add it to your resume. Copy this sheet and add it to your portfolio. Use it for interviews

The Insights Discovery Profile Possible Weaknesses Turn it into a positive attribute. Use this technique for interviews How can this information help you?

The Insights Discovery Profile Value to the Team Add statements to your cover letter. Add it to your resume. Copy this sheet and add it to your portfolio. Use it for interviews How might this information benefit you at here at GU/MSB?

Drive Enthusiasm Positive Thinking Drive Enthusiasm Positive Thinking Listens Loyal Team Approach Listens Loyal Team Approach Persuasive Creative People Skills Persuasive Creative People Skills Planning Organization Time Management Planning Organization Time Management Sets standards Product knowledge Analysis Sets standards Product knowledge Analysis Determination Monitoring performance Discipline Determination Monitoring performance Discipline Results focus Decisive Assertive Results focus Decisive Assertive Flexible & Helps Others, Shares ideas Flexible & Helps Others, Shares ideas Eight Types Team Dynamics – Key Skills or Attributes Compass Learning Guide – How the Eight Types Interact – Section 1.6

© Andrew Lothian, Insights, Dundee, Scotland, All rights reserved. INSIGHTS, INSIGHTS DISCOVERY and INSIGHTS WHEEL are registered Trade Marks. Eight Types Team Dynamics – Possible Weaknesses Impatience Individualism Power Impatience Individualism Power Impatience Aggressive Easily Bored Impatience Aggressive Easily Bored Careless Disorganized Inconsistent Careless Disorganized Inconsistent Fear of Conflict Intolerant “Poor Me” Fear of Conflict Intolerant “Poor Me” Low Risk Taking Passive Resistance to Change Low Risk Taking Passive Resistance to Change Worrisome Detail Seeking Anxious Worrisome Detail Seeking Anxious Overuses past processes Gets bogged down Overuses past processes Gets bogged down Highly Critical Impatient Negative Thinker Highly Critical Impatient Negative Thinker

© Andrew Lothian, Insights, Dundee, Scotland, All rights reserved. INSIGHTS, INSIGHTS DISCOVERY and INSIGHTS WHEEL are registered Trade Marks. When it comes to Teamwork… we’re all in the same boat Sure glad the hole isn’t at our end.

Improving Communication

Interpersonal Communication According to Albert Mehrabian: 7% Words - Literal 38% Tone of Voice - Interpretation 55% Context, Body Language - Interpretation In other words… Communication is 7% about WHAT you say and 93% about WHO you say it to!

© Andrew Lothian, Insights, Dundee, Scotland, All rights reserved. INSIGHTS, INSIGHTS DISCOVERY and INSIGHTS WHEEL are registered Trade Marks. Communications Pages Select one statement from the Effective Communications page to personally analyze. Select two statements from the Barriers to Effective Communications page to personally analyze. How might this information benefit you? The Insights Discovery Profile

Identify Clusters of Signals 1.Working Environment 2.Body Language 3.Verbal Style: like their tone of voice and the words they use. 4.Management Style. 5.Interaction with others. Use all to identify a dominant colour energy. Look for and identify clusters of signals to improve communication. Do NOT use it to stereotype! Compass Learning Guide – Recognising Type – Section 1.2

© Andrew Lothian, Insights, Dundee, Scotland, All rights reserved. INSIGHTS, INSIGHTS DISCOVERY and INSIGHTS WHEEL are registered Trade Marks. Body Language ACTION | Exercise on body language.

© Andrew Lothian, Insights, Dundee, Scotland, All rights reserved. INSIGHTS, INSIGHTS DISCOVERY and INSIGHTS WHEEL are registered Trade Marks. Clues From Working Environment

© Andrew Lothian, Insights, Dundee, Scotland, All rights reserved. INSIGHTS, INSIGHTS DISCOVERY and INSIGHTS WHEEL are registered Trade Marks. Clues From Verbal Style

Summary

Cool Blue: Approaching & Communicating Do… be well prepared & thorough put things in writing let me consider all the details Don’t… get too close or hug me be flippant on important issues change my routine without notice

Earth Green: Approaching & Communicating COLS 3.1 Do… be patient & supportive slow down & work at my pace ask my opinion & give me time to answer Don’t… take advantage of my good nature push me to make quick decisions spring last minute surprises

Sunshine Yellow: Approaching & Communicating Do… be friendly & sociable be entertaining & stimulating be open & flexible Don’t… bore me with details tie me down with routine ask me to work alone

Fiery Red: Approaching & Communicating COLS 3.1 Do… be direct & to the point focus on results and objectives be brief, be bright and be gone Don’t… hesitate or waffle focus on feelings try to take over

Using Your Insights Discovery Profile Overview Section – cover letter Key Strengths – resume, portfolio, interviews Possible Weaknesses - interviews Value to the Team – class, cover letter, resume, portfolio, interviews Communication Pages – Share this with others!! Blind Spots – ask others Opposite Type – post this Development Suggestions – Post it and read it often.

© Andrew Lothian, Insights, Dundee, Scotland, All rights reserved. INSIGHTS, INSIGHTS DISCOVERY and INSIGHTS WHEEL are registered Trade Marks. Our Approach | The Insights Framework Step 1 Understanding Me Step 2 Understanding Others Step 3 Understand Interpersonal Strategies to Adapt & Connect Step 4 Take Action

© Andrew Lothian, Insights, Dundee, Scotland, All rights reserved. INSIGHTS, INSIGHTS DISCOVERY and INSIGHTS WHEEL are registered Trade Marks. Our Approach | The Insights Framework Thank You! To receive credit for participating, click on the View/Complete Assignment link for this assignment in Unit 6 and type the word ENERGY in the message box!