Walter Reed National Military Medical Center Nation’s Medical Center Serving active military, retired military and dependants in the Washington, D.C. area, across the country and around the globe Largest military medical center in the United States Provides care in 100 clinics and other specialties Known for the first destination in the continental United States for caring for Wounded Ill Those injured from global conflicts

WRNMMC Ophthalmology Department 11 Ophthalmologists 1 Clinic Nurse Manager 1 Surgical Nurse 1 Clinic Manager 4 Front desk staff 1 Clinic Secretary 7 Corpsmen 15 Technicians

WRNMMC Ophthalmology Department Services include: Comprehensive Ophthalmology Cataracts Corneal and external disease Glaucoma and anterior segment Oculoplastics and orbital disorders Pediatric Ophthalmology/Strabismus Neuro-Ophthalmology Refractive Surgery/ Vision correction Uveitis Vitreo-retinal conditions

WRNMMC Ophthalmology Department The ophthalmology clinic is committed to Providing comprehensive, world-class care Latest, state-of-the art equipment and procedures The ophthalmologists treat a wide range of disease, both medically and surgically The patients are pediatric and adult

WRNMMC Ophthalmology Department The clinic sees about 100 patients per day About 14 patients checking in per hour Each specialty Clinic sees 23 patients a week Provider will have 20 minutes per patient Busy clinic that provides quality care to over 500 patients per week

WRNMMC Ophthalmology Department Internship role: Help the front desk staff be more productive Improve patient flow for the clinic

WRNMMC Ophthalmology Department To achieve my goals I wrote two Standard Operating Procedures (SOPs) Front desk staff Technicians I also updated the existing clinic SOP

WRNMMC Ophthalmology Department I used the following skills to write the SOPs: Writing skills Communication skills Knowledge from various classes Business law Human resource Leadership

WRNMMC Ophthalmology Department SOPs will help the clinic staff and leadership Understand the clinic mission and vision Define jobs Ensure proper clinical dress attire is worn Practice professional behavior Improve Communication With patients With other staff members

WRNMMC Ophthalmology Department I learned that I am able to work with people and encourage others to be a team player In a clinical environment there a many different personalities and others may perceive events and circumstances differently I have always enjoyed working in a medical setting Chance to not only help patients but also work with staff Use my critical thinking skills when talking and listening to patients and the staff It is important that staff: Understand their job description Are properly trained to do their job Have the resources to do their job correctly and efficiently

WRNMMC Ophthalmology Department The internship gave me a first hand experience about leadership Poor leadership Brings down morale Produces poor communication Good Leadership Creates positive morale Enables good communication

WRNMMC Ophthalmology Department Communication is a key to leadership Open communication Learn to listen to others Encourage others to talk Ask questions/clarification Speaking up in a professional way to help others team members Not talking down Never assume that the other should know

Special Thanks to Marissa Weber M.D. And Walter Reed National Medical Military Center Ophthalmology Department