SBC and TSP Don Boland Director SBC National Security Emergency Preparedness FCC Presentation February 17, 2005

SBC National Security Emergency Preparedness 2 TSP History Established on November 17, 1988 by the FCC Established on November 17, 1988 by the FCC To help reduce chaos after a disaster, when service providers are overwhelmed with repair requests To help reduce chaos after a disaster, when service providers are overwhelmed with repair requests Provides a means to make the decision on what lines should be restored first Provides a means to make the decision on what lines should be restored first

SBC National Security Emergency Preparedness 3 TSP IS: FCC established a user program to ensure that telecommunication lines most necessary to promote the nation’s security and emergency preparedness functions are given priority installation and restoration FCC established a user program to ensure that telecommunication lines most necessary to promote the nation’s security and emergency preparedness functions are given priority installation and restoration A regulatory, administrative and operational system identifying NSEP telecommunication service A regulatory, administrative and operational system identifying NSEP telecommunication service A legal requirement: the service provider MUST restore ALL TSP designated lines before any other A legal requirement: the service provider MUST restore ALL TSP designated lines before any other

SBC National Security Emergency Preparedness 4 TSP IS NOT: A redundant network A redundant network A guarantee that facilities will never go out of service A guarantee that facilities will never go out of service An equipment feature sold by the service providers An equipment feature sold by the service providers

SBC National Security Emergency Preparedness 5 SBC is often the first to be asked how to subscribe to TSP Program An applicant notifies the FCC to request federal agency sponsorship (i.e. banking industry – Federal Reserve Board) An applicant notifies the FCC to request federal agency sponsorship (i.e. banking industry – Federal Reserve Board) Once qualified, the subscriber notifies the service provider (SBC) and request TSP service Once qualified, the subscriber notifies the service provider (SBC) and request TSP service The service provider (SBC) issues the service order to establish a TSP code and have it provisioned in the operating system The service provider (SBC) issues the service order to establish a TSP code and have it provisioned in the operating system

SBC National Security Emergency Preparedness 6 SBC Customer’s Perception of TSP “My service is a high priority and will be restored first anyway” “My service is a high priority and will be restored first anyway” All of my lines need to be TSP designated All of my lines need to be TSP designated The TSP application process takes too long The TSP application process takes too long

SBC National Security Emergency Preparedness 7 SBC explains TSP to the Customer It is a legal requirement to restore TSP before any other service It is a legal requirement to restore TSP before any other service Only lines that will provide essential coverage during an immediate crisis should be TSP Only lines that will provide essential coverage during an immediate crisis should be TSP The customer must decide their critical service requirements The customer must decide their critical service requirements The application process takes about 30 days The application process takes about 30 days The Federal Government is the only one that determines if a customer is qualified for TSP The Federal Government is the only one that determines if a customer is qualified for TSP Over-rides all special restoration contract terms Over-rides all special restoration contract terms

SBC National Security Emergency Preparedness 8 TSP Components The TSP program contains two primary and distinctive components: Restoration: A restoration priority is applied to new or existing telecommunications services to ensure restoration before a non - TSP program user. Must be requested and assigned before a service outage occurs Restoration: A restoration priority is applied to new or existing telecommunications services to ensure restoration before a non - TSP program user. Must be requested and assigned before a service outage occurs Provisioning: A provisioning priority is obtained to facilitate the priority installation of new telecommunications services in a shorter than normal interval, when necessary. Provisioning: A provisioning priority is obtained to facilitate the priority installation of new telecommunications services in a shorter than normal interval, when necessary.

SBC National Security Emergency Preparedness 9 Specific Process to Request a TSP Code? A customer (user) must submit a request to the Office of Priority Telecommunications (OPT) to obtain a TSP code. A customer (user) must submit a request to the Office of Priority Telecommunications (OPT) to obtain a TSP code. OPT contact information is as follows:OPT contact information is as follows: Website: Telephone Numbers: (703) , (703) Telephone Numbers: (703) , (703) The customer submits their order to the vendor (SBC) with the assigned TSP code for restoration and/or provisioning. The customer submits their order to the vendor (SBC) with the assigned TSP code for restoration and/or provisioning. Customer must provide a separate TSP code for each circuitCustomer must provide a separate TSP code for each circuit The vendor (SBC) restores and/or provisions the order accordingly, based on the priority. The vendor (SBC) restores and/or provisions the order accordingly, based on the priority.

SBC National Security Emergency Preparedness 10 SBC Process TSP services assigned restoration priorities of 1,2,or 3 require dispatch service of personnel outside normal business hours TSP services assigned restoration priorities of 1,2,or 3 require dispatch service of personnel outside normal business hours Restoration TSP service assigned a 4 or 5 priority dispatch of personnel outside normal business hours is required only when the next business day is more than 24 hours from reported outage Restoration TSP service assigned a 4 or 5 priority dispatch of personnel outside normal business hours is required only when the next business day is more than 24 hours from reported outage Cable cut - SBC tester automatically accesses system for TSP circuits before the customer reports trouble Cable cut - SBC tester automatically accesses system for TSP circuits before the customer reports trouble TSP circuits identifiedTSP circuits identified Immediately coordinate TSP circuit restorationImmediately coordinate TSP circuit restoration

SBC National Security Emergency Preparedness 11 SBC’s TSP Administration Requirements 24 Hour Point of Contact 24 Hour Point of Contact To receive emergency provisioning requestTo receive emergency provisioning request To report TSP Service outagesTo report TSP Service outages Reconciliation Reconciliation Annually assure the accuracy of TSP recordsAnnually assure the accuracy of TSP records Compare telephone companies TSP service information with FCC TSP databaseCompare telephone companies TSP service information with FCC TSP database Resolve any discrepanciesResolve any discrepancies Cooperation Cooperation Prime service providers required to convey the TSP authorization code to any subcontractors and/or interconnection carrierPrime service providers required to convey the TSP authorization code to any subcontractors and/or interconnection carrier Subcontractors are required to accept and honor TSP assignmentsSubcontractors are required to accept and honor TSP assignments

SBC National Security Emergency Preparedness 12 SBC’s thoughts for possible TSP improvements Ensure reconciliation activity between company and Office of Priority Telecommunications (OPT) occurs once a year per R&O Ensure reconciliation activity between company and Office of Priority Telecommunications (OPT) occurs once a year per R&O A web based TSP database for easier reconciliation or upgrade of OPT database for ease of reconciliation is needed A web based TSP database for easier reconciliation or upgrade of OPT database for ease of reconciliation is needed Increased State and Federal agencies outreach to local levels to explain national security or emergency preparedness mission Increased State and Federal agencies outreach to local levels to explain national security or emergency preparedness mission Strengthen cooperation among communications companies by continuing working group meetings with the Office of Priority Telecommunications Strengthen cooperation among communications companies by continuing working group meetings with the Office of Priority Telecommunications Enhance Lines of communications between the OPT and the TSP requester/customer. (i.e. at times customers obtain TSP codes but do not complete the order with the vendor. Customer needs to delete TSP codes from OPT database.) Enhance Lines of communications between the OPT and the TSP requester/customer. (i.e. at times customers obtain TSP codes but do not complete the order with the vendor. Customer needs to delete TSP codes from OPT database.) Define what TSP is and is not. i.e. Telecommunications Service Define what TSP is and is not. i.e. Telecommunications Service Priority (TSP) means TSP services will be restored before Non- TSP services. TSP is not MTTR (Mean Time to Repair), that is contract or service agreement specific. TSP is not Diversity. Priority (TSP) means TSP services will be restored before Non- TSP services. TSP is not MTTR (Mean Time to Repair), that is contract or service agreement specific. TSP is not Diversity.