1. QualityControl QualityManagement Before 92 92 even today Standard: CSA Z 299.1 Examples Petrobrás Dow Química Beginning: October 1992 ISO 9001 BVQI.

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Presentation transcript:

1

QualityControl QualityManagement Before even today Standard: CSA Z Examples Petrobrás Dow Química Beginning: October 1992 ISO 9001 BVQI – Bureau Veritas Quality International Certificate recognized by international organ 2003 New version ISO Evolution of the quality management system in Smar

QC Receiving Inspection Plan Sampling Plan Supplier Feed Back QC Factory: inspections and tests of components Electronic: PCB tests and inspectons Customer Feed Back ( CCM ) Final QC Inspection Plan Technical Support Smar - Quality Management System Design

Development Phase Development DocumentsEvolution Product Definition PGD - General Development Plan DRE - Input Requirements Document RHP - Project History Record Ideas Planning DPL - Project Planning Document Specifications Sudies Development Procedure defining the development procedures Follow-up, interface and Critical Analysis Meeting minutes Project Verifications records Prototype manufacturing Project Validation DRS - Output Results Document Technical report Prototype test Transference CI - Internal communication Test procedures and / or assembling / manufacturing minutes Product manufacturing Project Alterations ALT - Technical AlterationsProduct

Purchasing

Manufacturing Sequence and Interaction of Processes Electronic and device Assembly Visual Inspection Final Assembly Functional Test Electronic and device quality control

Functional Test – Quality Index 99,89%

Inspection and Testing

Sampling plan: 100% Control of monitoring and measuring devices. Human Resources: 2 Seniors engineers and 8 technicians Participation in the corrective action system. Records of the results of inspection and testing. Features

Identification and Traceability

Director Technical Service National & International Support & Administration / / Engineers and Technicians Live Chat Support via WEB Service Center Technical Partners Technical Support Channel InsttalationNational & International Technical Service SP Office Technical Service Northwest Office 24 hr Desk Phone: (5516)

Customer Complaints

Responsability : Quality Engineer Staff

TechSupport

Identification and Traceability Recall Quality Department Collect data Review Customer