Travel and Tourism Management

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Customer Reservation System Global Distribution System  1960’s – airlines generated fast, effective and accurate booking technologies  1970’s - extended booking capabilities to travel agents  Short time later - extended to hotels, car rentals and others  CRS renamed to GDS during expansion  The Internet became a valuable tool  The GDS was made into a web- based system Copyright © Texas Education Agency, All rights reserved. 6

Past Recent  Airlines paid commissions  10% for each ticket sold  Cheaper than airline staff  Travel agents and airlines benefitted  Airlines stopped paying commission  Online agencies appeared  Travel agents began selling more complex travel such as cruises and tours Copyright © Texas Education Agency, All rights reserved. 7

Permits consumers to bid on travel Auction Self-proclaimed experts giving their opinions on destinations and products Blogs Airlines, car rentals and hotels sell travel directly to customers Bookings Provide details on places, products and data Informational Traditional and online - provide guidance and advice Travel Agencies Copyright © Texas Education Agency, All rights reserved. 8

Advantages Disadvantages  Access to lots of information  Convenient  Communicates regularly  Customizable  Entertaining  Interactive  No sales pressure  Visual  After purchase problems  Cannot solve complex trips  Dated information  Poor advice  Privacy and security issues  Time consuming Copyright © Texas Education Agency, All rights reserved. 9

Instagram ™ YouTube™ Facebook ™ Twitter™LinkedIn™ Business Microblogs Photo and Video Sharing Social Network Copyright © Texas Education Agency, All rights reserved. 10

 3-D Movie Systems  Apps  Global Positioning System (GPS)  Kiosks  Skype  Smart phones and tablets Copyright © Texas Education Agency, All rights reserved. 11

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(click on link) (image from video) Copyright © Texas Education Agency, All rights reserved. 13

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1. Who is a tech-savvy person? 2. When was the first customer reservation system started? 3. What is the customer reservation system called now? 4. What are the types of travel websites? 5. Name some advantages and disadvantages of Internet travel purchases. 6. How has social media influenced travel? 7. What other travel technology is available? 8. What do you think is next for travel technology? Copyright © Texas Education Agency, All rights reserved. 15

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Images:  Shutterstock™ images. Photos obtained with subscription. (Slides 3, 4, 7, 11, 12, 14, 16) Textbooks:  Mancini, M. (2013). Access: Introduction to travel and tourism. Clifton Park, NY. Cengage Learning.  Reynolds, J. S. & Chase, D. M. (2010). Hospitality services. Tinley-Park, Illinois: The Goodheart-Willcox Company. YouTube™:  Technology has changed the way we travel Traveling today is different than just 5 years ago. Why? Because of technology. Copyright © Texas Education Agency, All rights reserved. 17