Careers in the Hospitality Industry By: Allison Bentley

Industry Segments Hotels Hotels Food Service Food Service Travel Travel Tourism Tourism Supporting Industries Supporting Industries

Hotels Hotels come in a variety of sizes, shapes, and locations. Hotels come in a variety of sizes, shapes, and locations. Managing lodging properties can range from small bed and breakfasts to luxury resorts. Managing lodging properties can range from small bed and breakfasts to luxury resorts.

Hotels Rooms Rooms Front office Front office Guest services Guest services Housekeeping Housekeeping Food & Beverage Food & Beverage Restaurants Restaurants Banquets Banquets Bars Bars Servers Servers Chefs Chefs Human resources Human resources Directors Directors Employment Employment Employee relations Employee relations Benefits Benefits Accounting General cashier Night auditor Accounts receivable manager Credit officer Engineering Tradesman Electricians Supervisors Sales and Marketing Sales managers – local, district, regional, national Catering Banquet manager Entrepreneurs Sales personnel

Food Service Food service organizations play a large employment and economic part of the industry. Food service organizations play a large employment and economic part of the industry. Food service establishments range from fast food, to casual dining, to fine dining, to food services located in office complexes, schools, hospitals, correction facilities, and theme parks. Food service establishments range from fast food, to casual dining, to fine dining, to food services located in office complexes, schools, hospitals, correction facilities, and theme parks.

Food Service Independent Restaurants Independent Restaurants Mom & pop Mom & pop More flexible More flexible Owner operated Owner operated Corporate Restaurants Corporate Restaurants Good benefits Good benefits Corporate structure Corporate structure More opportunities More opportunities Less creativity Less creativity Franchised Restaurants Managed Services Education Healthcare Business & industry (B&I) Catering Can be large or small

Travel Travel related opportunities range from airlines, trains, busses, car rentals, to travel coordinator professional. Travel related opportunities range from airlines, trains, busses, car rentals, to travel coordinator professional.

Travel Cruise Lines Cruise Lines Airlines Airlines Amtrak Amtrak Bus Lines Bus Lines Rental Car Agencies Rental Car Agencies Resorts Resorts Travel Agencies Travel Agencies

Tourism Amusement Parks Amusement Parks National, State, and Regional Parks National, State, and Regional Parks Adventure / Eco -Tourism Adventure / Eco -Tourism Governmental Tourism Offices Governmental Tourism Offices Corporate Meeting Planner Corporate Meeting Planner

Tourism Tourism related careers are typically thought a governmental or quasi-governmental organizations. Tourism related careers are typically thought a governmental or quasi-governmental organizations. Local, State, and Federal governments have looked to travel and tourism as a means to increase popularity and economic growth. Local, State, and Federal governments have looked to travel and tourism as a means to increase popularity and economic growth.

Supporting Industries Other potential careers are found in those organizations which supplies products, services, and resources that are needed in the hospitality industry. Other potential careers are found in those organizations which supplies products, services, and resources that are needed in the hospitality industry.

Supporting Industries Food Service Distributors Food Service Distributors Chemical Suppliers Chemical Suppliers Hard Goods Hard Goods Hardware Support & Development Hardware Support & Development Software Support & Development Software Support & Development Beverage Distributors Beverage Distributors Real Estate Real Estate Consulting Consulting

Hospitality & Tourism Industry Advantages More career options than most industries More career options than most industries Varied work responsibilities Varied work responsibilities People-oriented work People-oriented work Highly flexible hours Highly flexible hours Room for long-term career growth Room for long-term career growth Perks Perks

Hospitality Industry Careers Disadvantages Long hours Long hours Nontraditional schedules Nontraditional schedules Pressure Pressure Low starting salaries Low starting salaries (continued)

Lodging Career Opportunities Better training Gain valuable additional education and experience Better training Gain valuable additional education and experience Advancement opportunities More units means more places to climb the ladder of success Advancement opportunities More units means more places to climb the ladder of success Better benefits A large corporation usually means better life and health insurance, more generous vacation/sick time, retirement plans, etc. Better benefits A large corporation usually means better life and health insurance, more generous vacation/sick time, retirement plans, etc. Large Chain (continued)

Lodging Career Opportunities Greater creativity More opportunities to set standards and initiate change Greater creativity More opportunities to set standards and initiate change More career control Opportunities for personal relationships with the people who can aid your career growth More career control Opportunities for personal relationships with the people who can aid your career growth Better learning environments Wider range of responsibilities means greater depth of knowledge and more hands-on training Better learning environments Wider range of responsibilities means greater depth of knowledge and more hands-on training Independent (continued)

Lodging Management Positions General manager General manager Food and beverage manager Food and beverage manager Catering manager Catering manager Controller Controller Human resources manager Human resources manager Marketing/sales manager Marketing/sales manager Resident manager Resident manager Chief engineer Chief engineer

Food Service Management Positions General manager General manager Dining room manager Dining room manager Beverage manager Beverage manager Kitchen manager Kitchen manager Chef Chef Mâitre d' Mâitre d' Banquet manager Banquet manager

Professional/ Trade Associations American Bed and Breakfast Association American Bed and Breakfast Association American Hotel and Motel Association American Hotel and Motel Association American Society of Travel Agents American Society of Travel Agents American Tour Association American Tour Association International Association of Culinary Professionals International Association of Culinary Professionals International Association of Leisure and Entertainment Industry International Association of Leisure and Entertainment Industry

Goals of Job Placement Starting salary, possibilities of raises Starting salary, possibilities of raises Personal satisfaction Personal satisfaction Self-expression Self-expression Creativity Creativity Initiative Initiative Independence Independence Professional goals Professional goals Short-term Short-term Mid-range Mid-range Long-term Long-term

Career Hunting Strategies 1. Income requirements 2. Professional status and opportunities 3. Evaluating the employer – Internet, financial reports, visiting their establishments, friends, employees, etc. 4. Determine potential for job satisfaction. 5. Accepting skill positions vs. management positions as an entry into the organization.