Welcome One Niche at a Time - Workforce Planning Revised

College of Southern Nevada Division of Workforce & Economic Development About CSN –Located in Las Vegas, Nevada –Over 43,000 students –Three main campuses and several sites and centers Workforce Development – Utilizing Niche Programs –Non-credit programs –Self-funded American Association of Community Colleges Annual Convention, April 9-12, 2011, New Orleans

Las Vegas in Deepest Economic Rut

DWED Structure: around all industry – staff hired for each Not evaluating demand aspect Sustainability – criteria was revenues only Start of business planning, vetting of each program and lines of business

Funding Adapting Forecasting Research tools and data Partner, collaborate and innovate Build a dynamic structure Workforce Planning Revised - Filters

Revised – Sorting Out the Parts People Right match and skills development Process Technology and customer service Strategy – 3 Tier approach Business More general – customize to specifics CSN Answer to the needs of the organization - As much a priority as community business

Core Workforce Customized Workforce Entreprenuerial Workforce Higher cost to develop, market niche, carries risk with development, delivery and sustainability. Created to answer demand, customized to business or agency, may have core information but requires changes by client, location and delivery. Open enrollment, steady with minimal and routine marketing. Consider the bread and butter of a program line. Strategy

College of Southern Nevada Answer the needs of the organization Links to programs Program development - pilots Las Vegas & Clark County Sort business community need & interest Provide links to other agencies Just-in-time- training CSN & Business

Skill Sets Business Coaches System Adapters Characteristics: Optimism Oriented Mental Toughness Embraces Risk Persistent Judgment Communication Negotiation Build skills of team Guide through process and negotiate barriers Evaluate plans Technology Process Innovation People

Technology – Provide systems and support for best work Customer focus Choose partners carefully Process

Revised Strategy -- Developing Niche Programs Focus – Narrowly Focus! Articulate the Program Value Avoid “All Things For All People” Pitfall Become the “Go-To” Expert Create the Program with a Business Mindset

Patient Care Technician Program Your Logo

Business Coach Analyze project viability using business model Develop business plan “Sell” project – internally, externally Track project milestones, decision points Identify and remove barriers Pilot project – start small Evaluate and refine

Focus: The Patient Care Technician Program Defining the Niche Nevada Healthcare Industry – Changing Needs for Patient Care Workforce Shortage Aging Population Certification Requirements Opportunity No dialysis training programs in Nevada Federal certification requirements put in place 2010

Industry – partner in development, training done locally College – new programs are sustainable, financial risk minimized, complements other non-credit programs and degree programs Community - skilled workforce Students – career opportunities Develop With a Business Mindset

Articulate the Program Value Job Growth

Accelerated program – requires student commitment Required orientation Quality of care Clinical consequences – patient safety National certification requirements Become the “Go-To” Expert

Patient Care Technician Chief Dialysis Technician Bio Medical Technician Student Career Pathway Patient Care Technician Hourly Wages:$12.50 Education: High School Certification Chief Dialysis Technician Hourly Wages:$13.50 Education:High School Certification Training Experience Bio Medical Technician Hourly Wages:$15.00 Education: High School Assoc. Degree Experience

Local dialysis clinics relying on CSN PCT training Employers recognize program value Students understand safety/liability Less turnover Improving patient outcomes & quality of care Impacts bottom line Increased revenues Employer Feedback

Student Success

I cannot imagine trying to be a Dialysis Technician without completing this course. I feel that we have been trained with proper techniques and given ample opportunity to practice what we have learned in the clinical setting, which we insure our success. Mechelle Hill, Student

I had a lot to learn, a lot to study and I put a lot of effort into it, but it was worth it. I have a job now. I’m able to pay my bills. Glenn Pulliam, Student

With the completion of this course, I see a whole new life ahead. Chris Hinsley, Student

Workforce Focus Foward – Building on the Niche Strategy Data Updates for program modifications Offshoots Courses for core and customized Sustainabilty New skills, new technology, new jobs Exit Strategies Identify points when program change is needed – then follow through

Rebecca Metty-Burns Executive Director – Division of Workforce & Economic Development Joan RutledgeGilda DeGuzman Manager – Division of WorkforceLiberty Dialysis – Nurse Manager