NFTMO CONFERENCE 2010 Ursula Barrington WATMOS COMMUNITY HOMES

 Registered provider  Set up in 2002 by eight Walsall TMO’S  Transferred 1828 homes from Walsall council 2003.

 WATMOS has a fundamental commitment to Tenant Management.  We are committed to empowering Tenants and Residents to enable meaningful community control over services and estate regeneration.

 Delegated responsibility manage and maintain their individual estates via a management agreement  Responsible for employing their own staff  Responsible for managing budgets any surplus retained by the TMO.

 Eight TMO representatives  Four independents Overall group control rests with TMO’s. Supportive partnership

 Executive  Human resources  Information Technology  Finance  Asset management  Housing- quality assurance, performance management, tenant scrutiny  Administration

 Marketing and communication  Learning and development

 Executive  overall strategic direction  regulatory  legal

 Asset management  planned maintenance  void inspections  post and pre inspection  surveying services

 Human Resources  polices and procedures  advice and guidance  Information Technology  systems  maintenance

 Finance  overall group  external audits  polices and procedures

 Housing  legal  polices/procedures  changes in legislation  monitoring and assistance  co-ordination group managers meetings

 quality assurance,  performance management  tenant scrutiny  group tenant involvement

 Marketing and communication  overall group strategy  assistance guidance  Learning and development  joint funding post  governance  succession

 Chairs group  TMO consultative committee  Mentoring  Sharing good practice  Partnership working- strategic objections