Yokogawa Indonesia ＜ Document Number> Copyright © 2004, Yokogawa Indonesia Annual Maintenance Contract Services

Copyright © 2004, Yokogawa Indonesia INDUSTRY WHICH USED A LOT INSTRUMENTATION FACILITY INVESTMENT : BIG FACILITY MANAGEMENT AND MAINT.: IMPORTANT COMP/PRODUCTION POLICY: ZERO BREAKDOWN POLICY HIGH QUALITY COMPANY COMMITMENT INTERNAL MAINTENANCE COST: LABOUR COST, MATERIALS COST ARE HIGH AND REQUIRED OUTSOURCE MAINTENANCE WITH THE PROFESSIONAL SERVICES SPEED UP ENGINEER DISPATCH TO SITE Why Need AMC Service ?

Copyright © 2004, Yokogawa Indonesia Distributed Control SystemTransmitter Analyzer System RecorderPLCAnalyzer “Manufacturer”. what is called “Manufacturer”. Yokogawa Electric Corporation is 1) Concept The Old Service Concept

Copyright © 2004, Yokogawa Indonesia Paradigm Shift Solution Business Knowledge Shift MES ERP ＩＴ IT Electric Panel H/W Services Start-up Training Commissionin g PM MES ERP ETS Field Bus Soft Sensor New I/O New Technology Unity Service Management Specialist Multi Vendor Total Plant Maintenance Solution Business QCS Tune-up Boiler Refresh Diagnostic Solution Business Site Work Scope 1) Concept Paradigm shift for Service

Copyright © 2004, Yokogawa Indonesia Yokogawa is trying to regenerate Enterprise From the viewpoint of customers’ of customers’ business management “ Service Company”. as “ Service Company”. 1) Concept By Supply of the best solutions Solutions With newest and highest technology Technology YOKOGAWA New Concept

Copyright © 2004, Yokogawa Indonesia Customer’s requirement ◆ Goal : Achieve more reliable operation towards the world-wide level to increase the total throughput to save more energy to increase the profitable operation to increase the safety operation Reducing “Unplanned Downtime” ★ First step study : “Instrumentation area” ★ Next step : “Machinery area” “Other area” ◆ Goal : Achieve more reliable operation towards the world-wide level to increase the total throughput to save more energy to increase the profitable operation to increase the safety operation Reducing “Unplanned Downtime” ★ First step study : “Instrumentation area” ★ Next step : “Machinery area” “Other area”

Copyright © 2004, Yokogawa Indonesia DECREASE THE UNPLANNED SHUTDOWN TIME (RELIABILITY) DECREASE UNSTABLE OPERATION CAUSED BY THE FACILITY TROUBLE (PRODUCTION LOSS) DECRASE RESTORATION IN SHORT PERIOD OF TIME (MAINTAINABILITY) BY PASS INSIDE ORDER PRCEDURE BY PASS COMMERCIAL NEGO SPEED UP ENGINEER DISPATCH TO SITE 24 HOURS SERVICE IN 365 DAYS FINAL TARGET: INCREASE TOTAL THROUGHPUT INCREASE PROFITABLE OPERATION INCREASE SAFETY,HEALTHY AND STABILITY Benefit of AMC Service (1)

Copyright © 2004, Yokogawa Indonesia VALUED SERVICE ASSETS: Benefit of AMC Service (2) 1.ENGINEERS Distribution Control System (DCS): 13 engineers Quality Control System (QCS): 2 engineers Field Instrumentation and Valve: 6 engineers Analytical Instruments: 2 engineers Calibration Lab & Repair Shop: 3 engineers Trained and qualified competence by YEA/YSV/National Standard Agency 2.FACILITIES Remote Maintenance Center(RMS) Hot-Stand by System and Cold Spare Parts Standard Calibration Laboratory/Bench Repair Training Center Service Branch Office at Surabaya and Balikpapan 3.EXPERIENCES Long experienced at domestic and overseas jobs

Copyright © 2004, Yokogawa Indonesia PARAGDIME SHIFT FROM : TIME BASED MAINTENANCE TO THE LIFE CYCLE MAINTENANCE. PREVENTIVE MAINTENANCE TO PROACTIVE MAINTENANCE SELLING THE SERVICES TO THE LONGTERM PARTNERSHIP FULLY BACK-UP BY YOKOGAWA GLOBAL SERVICE NETWORK Benefit of AMC Service (3)

Copyright © 2004, Yokogawa Indonesia PRE-ELIMINARY WORK: PREVENTIVE MAINTENANCE: ON SITE INSPECTION: SCHEDULE MAINTENANCE: EMRGENCY SERVICE: REMOTE MAINTENANCE SUPPORT: C/W: PATROL INSPECTION AND EMERGENCY CALL BENCH REPAIR: TECHNICAL CONSULTATION: ENVIRONMENT DIAGNOSIS: REPLACEMENT PARTS: MAINTENANCE TRAINING: SOFTWARE/HARDWARE UPGRADING: REPORT: Menu of AMC Service

Copyright © 2004, Yokogawa Indonesia KUSD AMC TREND

Copyright © 2004, Yokogawa Indonesia 2004 AMC CUSTOMER LIST

Copyright © 2004, Yokogawa Indonesia YIN-CMK Remote Maintenance Support System （ＲＭＳ） ● 24hour 365 days DCS support coverage all over the world We never sleep

Copyright © 2004, Yokogawa Indonesia Head Office: PT Yokogawa Indonesia-Jakarta 1. Surabaya (SBO) –East Java (Established 1999) 2. Balikpapan (BPO) -East Kalimantan (Established Sept 2000) Surabaya Jakarta Balikpapan AMC:3 RMS:3 AMC: 10 RMS:1 AMC:2 AMC: 5 RMS: 2 AMC:1 Lhokseumawe Palembang Emergency Support

Copyright © 2004, Yokogawa Indonesia User Regional office SVBD, ISVD YHQ Yokogawa Country office YEA YTH YPI YEM YIN YEA YEF YCA Response Center YSB YSV Customers and Service YAU YME

Copyright © 2004, Yokogawa Indonesia Overseas Service Office System Support Product Support T & M Response Centre RC-A Customers YCO’s Customers Response Centre RC-YHQ Data base link with RC- HQ Delivery information Customers DB Monitoring system Support record DB Service report DB Repair DB RMS record NCR Escalation Escalation SIS Coverage include all areas outside Japan other than Europe and America Singapore Customers Escalation RMS RMS RMS RMS Trouble Analysis and Investigation Training Services System Management and Support Services Engineering Support Services Yokogawa and others Engineering Escalation YEA SIC Support Technical Support Services Operational Trouble Support Services One Stop Window Service On Call Services Response Centre Of Asia (RC-A)

Copyright © 2004, Yokogawa Indonesia YIN-CMK Russia ・ Taiwan Korea ・ China Ｙ HQ ＹＣＡ ＹＳＢ ＹEＡＹEＡ ＹＥＦ ＹＭＥ ● ● ● ● ● ● ● ● ● ● ● ● North America South America Europe Africa Oceania Number of Office & Service Engineer Middle East Europe YEF (12) 40 Other CO (17) Middle East & Africa YME (6) 15 Stripes ( ２ ) 9 Altech (1) 4 Giza (1) 2 Gedco (1) S. W. Asia YBI (4) 56 UEC (1) China Korea Taiwan Russia YXC-B (1) 6 YXC-S (1) 3 YXC-X (1) 14 YSS (1) 4 YKO (4) 27 YTW (5) 28 Kaizer (2) 6 YIK (2) 8 Russia (3) South East Asia S.E. Asia YEA (1) 33 YTH (2) 35 YEM (5) 54 YKM (1) 3 YIN (3) 30 YPI (2) 17 YAU (5) South America YSB (2) 14 CV-Control (1) 2 Cimec Ingenieros (1) 3 Isal SRL (1) 1 Rocacerro (1) 2 Yanez Electric Works (1) North America YCA (16) 50 MI (1) 2 Other CO (2) Number of offices: Total 109 Number of SVEs: Total 517 As of April 2000

Copyright © 2004, Yokogawa Indonesia