© Prentice Hall, 2007Business Communication Essentials, 3eChapter 2 - 1 Communicating in Teams and Mastering Listening and Nonverbal Communication Skills.

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© Prentice Hall, 2007Business Communication Essentials, 3eChapter Communicating in Teams and Mastering Listening and Nonverbal Communication Skills

© Prentice Hall, 2007Business Communication Essentials, 3eChapter Overview of Teams AdvantagesDisadvantages Information and Knowledge Diversity of Views Solution Acceptance Improved Performance Groupthink Hidden Agendas Free Riders Increased Costs

© Prentice Hall, 2007Business Communication Essentials, 3eChapter Workplace Etiquette First Impressions Personal Appearance A Genuine Smile Telephone Skills

© Prentice Hall, 2007Business Communication Essentials, 3eChapter Social Etiquette BusinessMealsBusinessMeals Mobile Phones InappropriateTopicsInappropriateTopics FirstImpressionsFirstImpressionsPersonalIntroductionsPersonalIntroductions

© Prentice Hall, 2007Business Communication Essentials, 3eChapter ParticipantsPurpose LocationAgenda Preparing for Meetings Preparing for Meetings

© Prentice Hall, 2007Business Communication Essentials, 3eChapter Conducting and Attending Meetings Stay on track Follow the rules Promote participation Participate actively Close effectively

© Prentice Hall, 2007Business Communication Essentials, 3eChapter Meeting Technologies Groupware Web-Based MeetingsShared WorkspaceVideoconferencing Virtual TeamsVirtual Meetings

© Prentice Hall, 2007Business Communication Essentials, 3eChapter Improving Listening Skills Build Relationships Promote Innovation Manage Diversity

© Prentice Hall, 2007Business Communication Essentials, 3eChapter Types of Listening Content Critical Emphatic

© Prentice Hall, 2007Business Communication Essentials, 3eChapter The Listening Process Feedback InterpretingInterpretingRememberingRememberingReceivingReceiving EvaluatingEvaluatingRespondingResponding Message

© Prentice Hall, 2007Business Communication Essentials, 3eChapter Barriers to Listening PhysicalReceptionPhysicalReceptionSelectiveListeningSelectiveListeningPrejudgmentPrejudgment SelectivePerceptionSelectivePerception Little Common Ground GroundMemoryProblemsMemoryProblems

© Prentice Hall, 2007Business Communication Essentials, 3eChapter Nonverbal Communication Complement Verbal Language Reveal Hidden Meanings Multicultural Communication

© Prentice Hall, 2007Business Communication Essentials, 3eChapter Categories of Nonverbal Communication Touching Behavior Vocal Characteristics Facial Expressions Use of Time and Space Personal Appearance Gestures and Posture

© Prentice Hall, 2007Business Communication Essentials, 3eChapter Reviewing Key Points Improving performance in teams Making meetings more productive Improving listening skills Enhancing nonverbal communication

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