Seema Tomar Chris Robson Suma Surpur

C OMPANY B ACKGROUND  Private health and fitness center in Austin, Texas.  Established in December 2008  Offer Fitness Equipment, Swimming, Yoga, and Sauna.  Offer classes to help improve health, mind, and body.

C OMPANY B ACKGROUND C ONTD.  Fitness Trainers Available upon appointment.  Currently providing services to 150 Customers  In addition to the basic membership, there are additional services a member can add.  Certified trainers are provided to the customers.  Services are provided 24/7

E XISTING P ROBLEM  Current system is paper based  As the number of customers are increasing, the workload on the staff is increasing.  System is error prone.  System is not technically updated.

B USINESS N EED  To establish a computerized system that will replace our current paper based system.  To keep records of all business data  To manage information about customers  To provide easy access to account and billing information over the internet for customers.  To track sales and improve efficiency

B USINESS N EED C ONTD.  To increase the sales, and customer satisfaction.  To provide online yoga videos for requested customers.  To keep track whether each customers membership is current or expired.  Have a user friendly and personalized interface.  Able to renew the membership after payment.  To maintain schedule of classes.

B USINESS V ALUE (I NTANGIBLE B ENEFITS )  This system will speed up the business processes.  Attracting customers and improving satisfaction by allowing online registration and bill payment.  It will reduce the number of staff members needed to manage the business.  Minimize errors in record keeping.  Easy approach for advertising.  The system is flexible and will meet goals for future business expansion.

B USINESS V ALUE ( T ANGIBLE B ENEFITS )  Number of customers will increase by 40%  Business revenue will increase by 35%  The speed and efficiency will increase by 75%

S PECIAL I SSUES  The new system should be completed and implemented in 4 months.  The record keeping staff should be trained on the new system in a short period of time.  Need to transfer existing data to the new system.