CstM Management & Organization introduction to management

the new workplace… employee perceptions & expectations: management approach:

on your marks, get set… people/talent: technology: globalization: ethics: diversity:

career advise from a textbook… mastery: be good at something… networking: know people… entrepreneurship: act as if it’s your company… technology: become a “geek”… marketing: communicate… learning: you aren’t done yet…

An Organization is… a collective of people an open system

an organization is… performance focused: Productivity An overall measure of the quantity and quality of work performance with resource utilization taken into account Performance effectiveness An output measure of task or goal accomplishment Performance efficiency An input measure of the resource costs associated with goal accomplishment

an organization is… ever changing: human capital command & control teamwork technology networking expectations value sustainability

a manager is… autocratic paternalistic democratic a person who supports, activates and is responsible for the work of others… laissez-faire micro-manager control freak

management is… about human beings embedded in culture commitment to common goals & shared values an enabler for growth & development communication and responsibility based more than the “bottom line” creating satisfied customers Peter F. Drucker

a manager’s many titles… Typical Nonprofit Typical Business Construction Firm Board of Directors Top ManagersExecutive Director President Administrator Vice President Chief Executive Officer President Vice President Chief Executive Officer President Vice President Middle ManagersDivision Manager Regional Manager Branch Manager Division Manager Regional Manager Plant Manager Regional Manager Project Executive Chief Estimator First-Line ManagersDepartment Head Supervisor Team Leader Department Head Supervisor Team Leader Superintendent Foreman Crew Chief

managerial performance… accountability effective manager quality of work life

functions of management… The Management Process PlanningOrganizingLeadingControlling

roles of management… Interpersonal Roles figurehead leader liaison Informational Roles monitor disseminator spokesperson Decisional Roles entrepreneur disturbance handler resource allocator negotiator

successful managers… set agendas network create social capital learn

managerial skills… technical skills human/interpersonal skills conceptual & analytical skills

managerial skills…