“It’s amazing what you can accomplish if you do not care who gets the credit” Harry Truman

Managers and Managing Definition of Management Managerial Functions Managerial Roles Managerial Skills

Definition of Management What is management? – The P.O.L.C. of resources to achieve goals effectively and efficiently What is a manager?

Managerial Functions Henri Fayol was the first to describe the 4 managerial functions Noted that all managers must perform: – Planning – Organizing – Leading – Controlling

Managerial Roles Described by Mintzberg – A role is a set of specific tasks a person performs because of the position they hold Roles directed inside (employees) as well as outside (shareholders, etc.) the organization – Interpersonal – Informational – Decisional

Interpersonal Roles Coordinate and interact with employees and provide direction to the org. – Figurehead role: symbolizes the organization – Leader role: train, counsel, mentor and encourage to reach full potential – Liaison role: coordinate people inside and outside the organization to help achieve goals

Informational Roles Tasks associated with obtaining and transmitting information – Monitor: analyses info. inside and outside organization – Disseminator: transmits info. to influence member’s work and attitude – Spokesperson: uses info. to promote organization

Decisional Roles Methods managers use to plan strategy and utilize resources to achieve goals – Entrepreneur role: deciding upon new projects to initiate and invest – Disturbance handler role: assume responsibility for handling an unexpected event – Resource allocator role: assign people/money between functions and divisions – Negotiator role: helps find solutions between stakeholders

Managerial Skills Conceptual skills: ability to analyze and diagnose a situation and find the cause and effect Human skills: the ability to understand, alter, lead, and control people’s behavior Technical skills: the job-specific knowledge required to perform a task Time management and decision making skills