National Board of Directors Membership Survey Summary 2013

Total Respondents = 713 D = 20.6% D2 – 74 = 10.4% D3 – 89 = 12.5% D4 – 112 = 15.7% D5 – 67 = 9.4% D6 – 86 = 12.1% D7 – 78 = 10.9% D8 – 60 = 8.4%

3.8% 13.6% 24.7% 27.6% 20.5% 9.8%

Age of Respondents 3.8% were aged 19 – % were aged 26 – % were aged 36 – % were aged 46 – % were aged 56 – % were aged % aged 19 – % aged 36 – % aged 56+ District 1 District % aged 19 – % aged 36 – % aged 56+ District 3 85% aged 19 – 45 15% aged 46 – 55 0% aged 56+ District % aged 19 – % aged 36 – % aged 56+ District 5 9.4% aged 19 – % aged 36 – 55 39% aged 56+ District 6 District 7 District 8 5.5% aged 19 – 35 37% aged 36 – % aged % aged 19 – 35 50% aged 36 – % aged % aged 19 – % aged 36 – % aged 56+

30.7%8.1%17%17.1%16.7%10.4%

96.6% know their work contributes to the achievement of their club and/or Kin Canada 98.4% will put in the extra effort to get the job done 99.4% are proud of the Kin work that they do 93.6% have opportunities to provide input into decisions that affect their Kin experience 50.9% are unclear on how National and National Board of Directors changing priorities affect the quality of their club

93.5% of respondents felt their skills are a good fit with their club 34.6% feel they do not get the training to be an engaged member 61.25% feel club or District provides support needed for development 83.6% feel there are opportunities for progression within club or District SKILLS & KIN CAREER

MY CLUB 95% of respondents have positive relationships within their club 22.8% are unsatisfied with in which complaints within club issues are resolved 90.8% would recommend their club to other individuals 14.6% feel they can’t count on their club president to keep their promises 78% feel there are not effective mechanisms in place to deal with poor performers *These are National averages and percentages vary by District

MEMBER RETENTION 90.8% would recommend their club to other individuals 78% feel there are not effective mechanisms in place to deal with poor performers 34% intend to leave their club in the next two years 65.4% are actively looking for new members 40% have recruited none in the last 3 years 24.3% have recruited one 28.4% have recruited 2 – % of those recruited are not still active members *These are National averages and percentages vary by District

MEMBER RETENTION cont’d 40.8% have lost 4-6 members from their club in last 3 years 67.8% have no club mentoring programs in place 86.5% don’t have mechanisms ensuring member satisfaction *These are National averages and percentages vary by District

COMMUNICATION 82% of respondents feel they receive useful communication from Club President 60% of respondents feel they receive useful communication from their Deputy Governor 50% of respondents feel they receive useful communication from their Governor 50% of respondents feel they receive useful communication from Kin Canada National Office 30% of respondents feel they receive useful communication from Kin Canada National Board *These are National averages and percentages vary by District

NATIONAL BOARD OF DIRECTORS 33% feel the NBOD does a good job of communicating its vision, mission, and goals 49.7% are Neutral and undecided 31% feel the NBOD reviews and evaluates the progress towards meeting its goals and objectives 57.1 % are Neutral 55% feel the NBOD carry out duties in the best interest of Kin 37.5% are Neutral 50% have confidence in the board 41.3% are Neutral *These are National averages and percentages vary by District

NATIONAL BOARD OF DIRECTORS cont’d 30% feel the NBOD makes effective and timely decisions 58.2% are Neutral 57.9% feel the NBOD will try to resolve concerns raised in the survey 32.1 % are Neutral 55% feel the NBOD carry out duties in the best interest of Kin 37.5% are Neutral *These are National averages and percentages vary by District

The ACTION PLAN The National Board of Directors recognizes a number of areas that require attention. With both Board and Operational areas identified, the NBOD can set policy to ensure actions are taken. The NBOD is responsible for policy (the Road Map) to ensure the future of the Association and the destination in which we desire to reach. The Executive Director is responsible for the delivery of Operational aspects to take the Association to the destination. The ED does this with the cooperation of Staff, National Management team of Governors, National Committees, District Teams and you as members and member clubs to deliver the end product in your community.

The ACTION PLAN…what’s next? The NBOD has passed the Operational survey results to the Executive Director. The NBOD has passed the individual District Operational results to the Governors. The Board has undertaken Strategic Planning with Aperio, a strategic consulting firm and are currently working on a 5-year Strategic plan that will be delivered in Fall 2014 The NBOD will be communicating with a Monthly Board report to the membership through various mediums

The ACTION PLAN…what’s next? The Board report will include updates about what has happened most recently in the stages of the Strategic Plan, where in the process we currently are, and the next stages of the process The Board will be using time during conventions to engage members