FedEx eBusiness & eCommerce Solutions Nisar Ahmed KHAN FedEx Express Good afternoon ladies and gentlemen I am happy to be here to address you on the topic of Fedex ebusiness & ecommerce solutions. Let me begin with an overview of what we will be covering today. DELIVERED BY TECHNOLOGY

Overview FedEx Overview IT in FedEx eBusiness Tools eCommerce Solutions Case Study - Condor Conclusion The first thing I would like to do is to give you a brief overview of Fedex so you can understand the breadth of Fedex.Muyer

What is FedEx? “An Information Technology company that just happens to have hundreds of planes…” Source IBM “Airline of the Internet” Source Wired Magazine. Dec’98

Organisation Structure Time-definite express delivery Freight Forwarder, Customs Brokerage Regional LTL Carrier Consolidated sales, marketing And information technology Small-package ground delivery Exclusive-use, expedited, Door-to-door delivery Copy Printing & Document Solutions

About FedEx World’s largest Express transportation company FedEx is a $29-billion corporation Connecting 90% of the World’s GDP in 24-48 hours. 220 countries served 250,000 employees worldwide 674 aircraft Average Daily Volume of 6 Million Packages 90% in 48hrs Source: http://www.fedex.com/us/about/news/speeches/guangzhou.html The FedEx network of companies represents a $29-billion corporation that offers the broadest array of transportation, e-commerce and supply chain solutions in the world.

Technology History 1979 : Cosmos (CRM) 1984 : Powership (off-line shipping application) 1994 : FedEx.com 1997 : FedEx Ship Manager (online shipping application) 2000 : FedEx Global Trade Manager 2002 : FedEx InSight 2003: FedEx Invoice Online, FedEx Supply Chain Manager 2004: FedEx XML APIs Constant innovation, we will come back on FSCM and FIO later FedEx operates the largest civilian network of computers linked to satellites in a NASA-like ‘mission control’ environment to provide real-time routing, traffic and weather information. In 1994, FedEx created its Web site (http://www.fedex.com) and in 1996, expanded its presence by creating sites for Europe, Africa and the Middle East and Indian Sub-Continent. FedEx has long recognized the importance of the internet to its core business operations. Our presence on the Internet provides customers with easily accessible, cost-effective, accurate, real-time information about their shipments, 24 hours a day. fedex.com is the one-stop shop that allows customers to handle the whole shipping process online. Whether it’s opening an account, getting rate information, ordering supplies, shipping a package, tracking, or simply accessing service information – it’s all online at fedex.com. In the USA, shipment automation allows to save 40% of the time spent on shipping by companies. 500 million euros are invested every year on technology.

Physical Network Virtual Network

Simple Tracking Example

Enable you to trade online with integrated FedEx shipping capabilities Applications Portfolio eBusiness Tools Enable you to automate shipping processes with tools that meet your needs eCommerce Solutions Enable you to trade online with integrated FedEx shipping capabilities Constant innovation, we will come back on FSCM and FIO later FedEx operates the largest civilian network of computers linked to satellites in a NASA-like ‘mission control’ environment to provide real-time routing, traffic and weather information. In 1994, FedEx created its Web site (http://www.fedex.com) and in 1996, expanded its presence by creating sites for Europe, Africa and the Middle East and Indian Sub-Continent. FedEx has long recognized the importance of the internet to its core business operations. Our presence on the Internet provides customers with easily accessible, cost-effective, accurate, real-time information about their shipments, 24 hours a day. fedex.com is the one-stop shop that allows customers to handle the whole shipping process online. Whether it’s opening an account, getting rate information, ordering supplies, shipping a package, tracking, or simply accessing service information – it’s all online at fedex.com. In the USA, shipment automation allows to save 40% of the time spent on shipping by companies. 500 million euros are invested every year on technology.

Overview eBusiness Tools FedEx Ship Manager @fedex.com™ AWB Comm. Invoice Order Courier Tracking Reports FedEx Ship Manager @fedex.com™ Web based on-line shipping application FedEx Ship Manager Software™ PC based off-line shipping application FedEx Ship Manager Server™ Back-end shipping engine PC

FedEx Ship Manager @ fedex.com eBusiness Tools FedEx Ship Manager @ fedex.com

FedEx Ship Manager @ fedex.com eBusiness Tools FedEx Ship Manager @ fedex.com Fedex.com FACTS 15 million unique visitors monthly 3 million tracking requests daily 15 million packages shipped monthly

FedEx Ship Manager Software eBusiness Tools FedEx Ship Manager Software

FedEx Ship Manager Server eBusiness Tools FedEx Ship Manager Server FedEx® Ship Manager Server Powerful high-volume Multi-sites shipping software WebClient Browser-based interface Multi-user and network environments

eBusiness Solutions FedEx Insight

FedEx Global Trade Manager eBusiness Solutions FedEx Global Trade Manager Demo it

FedEx Global Trade Manager eBusiness Solutions FedEx Global Trade Manager Advantages: Saves time and effort Information is always up to date Store product profiles: No need to re-type information Library: Go directly to the right documents needed Information is always up to date: this concerns customs info only.

eCommerce Solutions FedEx® Ship Manager API’s FedExNetSM Solution designed for companies who want to seamlessly integrate FedEx shipping and tracking functionality into their website, e-commerce environment, intranet or other online systems. FedExNetSM Solution designed to support shipping related data transfers for high volume shippers operating within the larger network of partners and suppliers.

FedEx Ship Manager APIs eCommerce Solutions FedEx Ship Manager APIs FedEx API Server FedEx Server 2 Customer’s Computer (PC, Web Server, etc.) Internet 1 3 FSM API’s Transactions flow from customer’s computer over the Internet to FedEx. The data is decrypted and routed to the appropriate server within FedEx. The response is then encrypted and sent back. API: Application Programming Interface It is a technical solution that allows the integration of the FedEx systems for shipping, tracking, or other functions into a customer's software application (e.g. integrate API's into an eCommerce catalogue).

FedExNet eCommerce Solutions FedExNetSM FedEx’s own private value added network EDI-based Business-to-business data exchange Shipping, tracking and invoicing data EDI allows the exchange of digital data between computers. It is not a special software, but merely a method for electronically exchanging data. FedExNet is our private value added network that customers can connect to in order to upload or download their shipping, tracking or invoicing data in a reliable and secure way. To get FedExNet: Customers must ship at least 10 pcks/day. A CTS/ACTI should confirm that this is the best solution for the customer.

eBusiness Case Study Condor Company Profile: Condor is an Airfreight Forwarder based at London Heathrow Airport Core Business: Stocking and shipping time sensitive audio and electronic car parts worldwide Return and exchange programme.

eBusiness Case Study Condor Solution:

Condor eBusiness Case Study Mark Foard, Operations Manager at Condor, said: “Together, FedEx and Condor have designed a high-tech, forward thinking package that gives us complete control of stock management and shipping. We’ve moved from originally being manual to automated, and then integrated. It’s very simple, proven to work, cost effective, and time saving. It’s been a very exciting project to work on”.

Thank You!