HFT 2220 Chapter 3 Job Analysis and Job Descriptions

What are the goals of a hospitality organization?

Goals Gives a basic sense of direction Purpose Primary role in society Mission Unique reason for existence Objectives What must be done to reach goals

Defining the process Objectives Targets your resources Strategies Broad range of action steps Standards Performance Procedures Used to meet the standards

Job Related Terminology Work Exertion of energy to achieve results Job Group of positions with common task & responsibilities Position The place or slot to occupied by an individual Duties Major activity or action(s) required by the job Tasks A piece of the work that the duty requires Elements Motions or movements required to complete the task

Organizing A multi-step process Detail the work Detail the work Divide the work load Divide the work load Combine the work into logical and efficient processes Combine the work into logical and efficient processes Set up a communication process Set up a communication process Monitor effectiveness Monitor effectiveness

Division of Work and Departmentalizaton Division of work Breaking down the work task Breaking down the work taskDepartmentalization Grouping work activities Grouping work activities

What is a job? Job Design Job Depth – Control of your work Job Depth – Control of your work High depth Low Depth Job Scope – operations & frequency Job Scope – operations & frequency Low Scope High Scope

Core Dimensions of Job Characteristics Skill Variety Task Identity Task Significance AutonomyFeedbackTasksDuties

Why Create Job Descriptions? RecruitingSelecting Communicating Expectations Performance Appraisals Training Needs Promotional Decisions Development Needs Compensation Levels

Job Analysis Bottom up approach An existing job An existing job Top down approach A new job A new job Determine duties and tasks

Job Inventory Essential job content Basic educational qualifications Experience requirements Required training Development patterns

Task Statements Job inventory questionaire Task list Task list Performance Performance Time spent Time spent Significant to job Significant to job Skills required Skills required Difficulty level Difficulty level Supervision required Supervision required

Job Descriptions Identify the following for each job What What How How Why Why ADA Considerations ADA Considerations

Creating a Job Description Define the job Dishwasher Dishwasher Define the positions Vacant or filled Vacant or filled Define the duties Turn on the machine Turn on the machine Define the tasks Fill with water Fill with water Define the elements Bend to open the valve Bend to open the valve

Skills Inventory A data system that describes employees working for the organization Succession planning Succession planning Essential information Essential information Useful information Useful information

Job Redesigning Altering the job requirements to meet needs ADA ADA Meeting people needs Meeting people needs Flexibility in management Employees do not always need to do the adapting Creativeness in employee / job approaches Can employees develop while on the job? Goal rather than task oriented

Human Resources Gap Human Resources Needs DemandSurplus Available Work Force SupplyShortage

Homework Assignment Create a job description Create a job description 1) Room attendant 2) Bell person 3) Housekeeping laundry attendant 4) Breakfast cook 5) Bartender 6) Food server Sample can be found on the website