1 Copyright © 2008 Accenture All Rights Reserved. Client Background Fireman’s Fund is a premier property and casualty insurer. It provides personal, commercial and specialty insurance products throughout the United States. As of year-end 2007, the insurer had assets of more than US$10 billion and gross written premiums of more than US$6 billion. Challenge As part of its efforts to become a high-performance business and reduce the risk associated with underwriting decisions, Fireman’s Fund wanted to transform its underwriting operations across all lines of business. This would give its underwriters tools that would enable them to quickly adapt to market changes, helping to improve risk decisions and sustain profitable growth. Approach To transform its underwriting operations, Fireman’s Fund leveraged the full suite of the Accenture Underwriting Components Solution, a Web-based software platform designed to help improve the efficiency and effectiveness of insurers’ underwriting processes through rules-based technology. The Accenture underwriting solution, built on Microsoft.NET technology and running on a Microsoft Windows Server, enables insurers to conduct underwriting transactions through the use of Web services. The Accenture Underwriting Components Solution provides underwriters with industry-leading capabilities, such as: Dynamic risk assessment based on question-and-answer dialogues designed to help institutionalize Fireman Fund’s underwriting expertise. Business user tools that allow fast and easy underwriting, pricing, workflow and assessment questions to support new market opportunities, product innovations and changes in risk exposure. Automation of the data collection and cleansing process while providing authoritative location data for use across all underwriting, policy and claims processes. By automating routine tasks and enhancing its account management capabilities, Fireman’s Fund can build upon its disciplined underwriting process while helping underwriters focus on intelligent market growth and account servicing through fluctuating market cycles. High Performance Delivered More than 500 commercial underwriters and their teams now use the new underwriting platform and are achieving several points of combined loss and expense improvement as well as increased target account growth. The claim solution has lowered Fireman’s Fund’s claim expenses by reducing the time required to handle a claim and enabling adjusters to spend more time on value-add and customer-facing activities. Overall, Fireman’s Fund has lowered its expenses by several basis points and is positioned to write new business more consistently, leveraging best practices from across the company in an automated manner. Accenture has met or beaten every deadline date and remained on or under budget on all projects delivered at Fireman’s Fund. External Use Approved (contact: John Del Santo) (see Knowledge Exchange, for more information) Fireman’s Fund Insurance Company Underwriting Transformation Services