Unified Communications LITN Spring 2010

 A set of products that provides a consistent, unified user interface and user experience across multiple devices and media types.  Communications integrated to optimize business processes. From UCStrategies.com What is UC?

 Affects the Business Process  Human Latency  Availability and Accessibility  Who and Where to Call  Inefficient messaging  Isolated Communication Tools  Phone   IM  Cell Phone  Documents Why do we care?

 Real Time Telephony in the Business Process  Contextual communication  Most effective form of contact can be dynamically carried out with minimal knowledge and effort by BOTH parties.  One common interface  Communication enabled Apps  More than just a phone system! UC to the Rescue

 Justification for collaboration technologies comes down to “soft” dollars  Productivity  Better Teamwork  Better Customer Service UC to the Rescue

 IM / Chat  Presence  Voice and Voice Conferencing  Video and Video Conferencing  Web and Data Conferencing  Unified Messaging  Mobility  Existing PBX Functions  Social Networks UC Functions

 Microsoft Office Communications Server 2007 R2  Text, Voice, Video, Meetings  Integration into Office Software  Utilizes existing AD infrastructure  Added Conferencing Our Solution

OCS 2007 R2 Good  One recognizable interface for IM, Voice, Video, Meetings.  AD Integration  Exchange integration  Software based Bad  No stand alone phone options…yet.  No Branch Survivability…yet.  No E911 support…yet.  Must use computer as the phone.

DEMO

 More Connected  Remote sites can be linked.  Works over internet, no need for LSSM network access.  Smarter Communication  Presence – Call when person is available, wherever they are.  Choose appropriate type of communication – , IM, voice, video, conf.  Call one number – system takes care of the rest.  Reduced Costs  Calls run over LSSM network or Internet.  Replace traditional phones.  Less hardware, mostly software.  Easy web meetings (hosted internally).  More productive workers.  Consolidation of services (their location does not matter). A Better LSSM!