Desktop Virtualization Assessment April 15, 2010

Agenda 1. Scope 2. Findings 3. VDI FIT 4. Recommendations

ScopeFindingsVDI FITRecommendations Assessment Scope Assessment Start Date:January 12, 2010 Assessment End Date:February 12, 2010 Assessment Duration:32 days Assessment Locations: Desktops in Org: Desktops Assessed:187 Users in Org: Users Assessed:474 Machine Groups in Org: Machine Groups Assessed:5 User Groups in Org: User Groups Assessed:2

ScopeFindingsVDI FITRecommendations VDI Fit Definition CPU and Memory FitGoodFairPoor Avg. System CPU % Used< 10 % %> 40 % Avg. User CPU % Used< 10 % %> 40 % Avg. Memory KB Used< KB KB> KB Avg. GDI Objects< > 300 I/O FitGoodFairPoor Avg. Disk IOPS< 10 IOPS IOPS> 25 IOPS Avg. Network KB/s< 5 KB/s KB/s> 20 KB/s Avg. Network Roundtrip MS< 40 ms ms> 140 ms

ScopeFindingsVDI FITRecommendations Assessment Machine Groups Machine GroupNumber of Desktops Stats-All-Not vitsd186 Stats-cXXXXX machines111 Stats-vstf-int-PreRefresh55 Stats-vstf-int-PostRefresh20 Stats-vitsd Machines1 Total : 5

ScopeFindingsVDI FITRecommendations Assessment User Groups User GroupNumber of Users Stats Users292 Stats VITSD2 Total : 2

Agenda 1. Scope 2. Findings 3. VDI FIT 4. Recommendations

ScopeFindingsVDI FITRecommendations Key Metrics Over Assessment Time Period Active Desktops Active Users Logon Duration (s) App Load (ms) System CPU (%) User CPU (%) CPU Mhz Memory Usage (%) Disk I/O (IOPS) Disk I/O Rate Disk R/W Ratio Network I/O Rate Network Latency (ms) Graphics Intensity Avg s19.59s1.64%0.55% %8.43 IOPS KB/s KB/s10.97ms21.2 Peak Avg s1.13min2.23%0.87% %10.11 IOPS KB/s KB/s14.89ms32.0

ScopeFindingsVDI FITRecommendations Key Metrics During Average Workday (M-F 8am-8pm) Hour Beginning Active Desktops Active Users Average Logon Duration Average App Load Average System CPU Average User CPU Average CPU Mhz Average Memory Usage Average Disk I/O Average Disk I/O Rate Average Disk R/W Ratio Average Network I/O Rate Average Network Latency Average Graphics Intensity 8AM s14.02s1.09%0.28% %9.09 IOPS KB/s KB/s12.54ms14.5 9AM s6.77s1.42%0.56% %9.46 IOPS KB/s KB/s12.37ms AM s5.62s1.82%0.92% %8.66 IOPS KB/s KB/s12.37ms AM s3.87s1.86%0.98% %8.38 IOPS KB/s KB/s22.45ms PM s5.31s1.92%1.22% %11.21 IOPS KB/s KB/s30.72ms33.1 1PM s4.00s1.76%0.82% %9.05 IOPS KB/s KB/s13.96ms32.3 2PM s5.84s1.76%1.17% %10.18 IOPS KB/s KB/s15.42ms33.6 3PM s5.93s2.02%1.24% %12.96 IOPS KB/s KB/s15.93ms34.9 4PM s5.14s1.81%0.98% %8.74 IOPS KB/s KB/s15.94ms34.1 5PM s5.32s1.72%0.89% %8.08 IOPS KB/s KB/s15.39ms31.1 6PM s4.02s1.53%0.64% %7.02 IOPS KB/s KB/s11.64ms27.4 7PM s5.36s1.21%0.38% %6.90 IOPS KB/s KB/s11.03ms21.9 8PM s4.66s1.23%0.37% %6.80 IOPS KB/s KB/s10.52ms21.9

ScopeFindingsVDI FITRecommendations Desktop Age YearsDesktopsAvg. CPU %Avg. CPU MHzTotal CPU MHzAvg. Memory % Avg. Memory Used Avg. Disk Used % VDI FIT GoodVDI FIT FairVDI FIT Poor 1yr762%59MHz1151GHz60%317MB57.05%9GB7330 2yr12%96MHz68GHz51%512MB19.87%46GB100 4yr31%41MHz92GHz65%332MB33.51%16GB300 5yr1072%55MHz4793GHz63%336MB31.61%20GB10700 Totals

ScopeFindingsVDI FITRecommendations CPU Configuration CPU ModelDesktopsAvg. CPU %Avg. CPU MHzAvg. CPU Peak %VDI FIT GoodVDI FIT FairVDI FIT Poor Intel(R) Pentium(R) 4 CPU 3.00GHz %54.21MHz2.30%10700 Intel(R) Xeon(R) CPU 2.93GHz %57.28MHz2.40%4710 Intel(R) Xeon(R) CPU 2.40GHz %62.92MHz3.19%2620 Intel(R) Pentium(R) 4 CPU 3.20GHz 21.55%49.50MHz1.98%200 Intel(R) Core(TM)2 CPU 2.40GHz 12.00%95.69MHz2.54%100 Intel(R) Pentium(R) 4 CPU 2.66GHz 13.28%87.25MHz4.33%100 Totals

ScopeFindingsVDI FITRecommendations Memory Configuration Memory SizeCountAvg. Memory Used %Avg. Memory UsedVDI FIT GoodVDI FIT FairVDI FIT Poor <= 512MB %317.99MB MB453.68%545.62MB MB244.87%918.31MB110 Totals

ScopeFindingsVDI FITRecommendations Operating System Operating SystemsCountVDI FIT GoodVDI FIT FairVDI FIT Poor Microsoft Windows XP Professional, Service Pack Microsoft® Windows Vista™ Enterprise, Service Pack Totals

ScopeFindingsVDI FITRecommendations Storage Disk Size GroupCountAvg. Disk SizeAvg. Disk Used %Avg. Disk UsedVDI FIT GoodVDI FIT FairVDI FIT Poor < 40GB GB53.03%10.59GB9930 < 80GB GB28.07%20.93GB8400 < 160GB GB27.61%41.15GB300 < 320GB GB19.87%46.27GB100 Totals 18730

ScopeFindingsVDI FITRecommendations External Devices - Most Used

ScopeFindingsVDI FITRecommendations Monitors and Printers Monitor ConfigurationsNumber of Desktops 1 Monitor185 2 Monitors1 More than 2 Monitors0 Printer ConfigurationsNumber of Desktops 1 Local Printer2 More Than 1 Local Printer2 1 Network Printer0 More Than 1 Network Printer0

ScopeFindingsVDI FITRecommendations User Groups - CPU Utilization GroupTotal UsersAvg. CPU % UsedAvg. CPU MHz UsedAvg. CPU Peak % UsedVDI FIT GoodVDI FIT FairVDI FIT Poor Stats VITSD23.55%90.52MHz4.44%110 Stats Users %94.65MHz4.23%662240

ScopeFindingsVDI FITRecommendations User Groups - Memory Utilization GroupTotal UsersAvg. Memory UsedAvg. Memory Size Avg. Memory Used % VDI FIT GoodVDI FIT FairVDI FIT Poor Stats VITSD MB2048MB45.62%110 Stats Users MB526MB68.11%662240

ScopeFindingsVDI FITRecommendations User Groups - Storage Utilization GroupTotal UsersAvg. Disk IOPSAvg. Disk KB/sAvg. Disk UsedAvg. Disk Size Avg. Disk Used % VDI FIT Good VDI FIT Fair VDI FIT Poor Stats Users GB GB41.45% Stats VITSD GB100GB55.06%110

ScopeFindingsVDI FITRecommendations Applications - Most Used by Number of Users Application NameVersionNumber of UsersNumber of MachinesNumber of Executions Total Usage Time On-Access Scanner serviceUnknown days 452:57:56 tntgrd n/a Java(TM) Quick Starter Service n/a LSA Shell (Export Version) n/a Framework ServiceUnknown n/a Generic Host Process for Win32 Services n/a CCM Executive n/a NAI Product ManagerUnknown n/a Client Server Runtime Process n/a Windows Explorer days 1901:40:29

ScopeFindingsVDI FITRecommendations Applications - Most Used by Time Application NameVersionNumber of UsersNumber of MachinesNumber of Executions Total Usage Time Windows Explorer days 1901:40:29 Common User InterfaceUnknown days 1434:10:03 On-Access Scanner serviceUnknown days 452:57:56 Microsoft Outlook days 486:58:00 Internet Explorer days 332:16:16 Realtek Sound Manager :01:58 NetSupport Client ApplicationV :14:46 CTF Loader :39:09 Microsoft Office Outlook days 04:01:52 VMware Tools Service day 237:13:35

ScopeFindingsVDI FITRecommendations Applications - Top Avg. CPU Consumers (%) ApplicationUsers Average CPU Time Average CPU % Average Memory Average I/O Average Graphics Intensity SURVAPP412.59min24.32%6.81MB0.00KB/s54.2 Vselect77.91min13.47%11.24MB0.88KB/s165.2 Microsoft Office Word140.68s2.26%12.65MB0.18KB/sn/a Direct3D Flying Objects Screen Saver s1.54%3.25MB0.00KB/s11.0 McAfee Agent Script Engine130.36s1.26%7.82MB3.77MB/s4.0 Adaptive Server Anywhere Database Engine s0.47%14.11MB0.15KB/s24.0 SQL Server Windows NT116.27s0.45%6.84MB0.00KB/s4.0 Microsoft Excel389.95s0.40%10.02MB14.52KB/s257.9 WMI Provider Host14.20s0.35%5.66MB1.00KB/s6.0 Spider19.61s0.32%2.96MB0.00KB/s28.7

ScopeFindingsVDI FITRecommendations Applications - Top Avg. Memory Consumers (MB) ApplicationUsers Average CPU Time Average CPU % Average Memory Average I/O Average Graphics Intensity McAfee Engine Service413.28s0.10%47.89MB118.60KB/s4.0 Microsoft Office Outlook13.84s0.21%47.45MB0.71KB/sn/a Windows Update Automatic Updates s0.19%38.48MB395.17KB/s4.4 VpxClient21.62s0.07%36.09MB0.00KB/s492.6 sas10.61s0.02%30.83MB0.00KB/s414.3 Host Process for Windows Services 12.52s0.15%30.82MB12.21KB/s4.0 On-Access Scanner service s0.04%30.48MB8.31KB/s4.0 Manipula46.78s0.21%27.25MB7.01KB/s180.6 Microsoft (R) HTML Application host 60.00s0.00%25.80MB0.00KB/s44.7 Generic Host Process for Win32 Services s0.07%23.93MB15.17KB/s8.3

ScopeFindingsVDI FITRecommendations Applications - Top Avg. IO Consumers (KB/s) ApplicationUsers Average CPU Time Average CPU % Average Memory Average I/O Average Graphics Intensity McAfee Agent Script Engine130.36s1.26%7.82MB3.77MB/s4.0 Windows Update Automatic Updates s0.19%38.48MB395.17KB/s4.4 Java(TM) Quick Starter Service s0.12%1.38MB277.60KB/s4.0 McAfee Engine Service413.28s0.10%47.89MB118.60KB/s4.0 Local Security Authority Process 13.95s0.22%3.03MB45.76KB/s4.0 Content Index service12.16s0.09%804.00KB45.00KB/s4.0 Windows® installer152.92s0.06%6.05MB30.88KB/s4.1 Generic Host Process for Win32 Services s0.07%23.93MB15.17KB/s8.3 Microsoft Excel389.95s0.40%10.02MB14.52KB/s257.9 WMI s0.03%6.34MB13.56KB/s7.1

ScopeFindingsVDI FITRecommendations Applications - Top Avg. Graphics Consumers (GDI Objects) ApplicationUsers Average CPU Time Average CPU % Average Memory Average I/O Average Graphics Intensity Intel(R) Audio Studio10.24s0.01%22.73MB0.00KB/s Adobe Reader s0.04%18.66MB0.09KB/s508.0 Microsoft Project-ThinApp10.00s0.00%7.90MB0.00KB/s506.0 VpxClient21.62s0.07%36.09MB0.00KB/s492.6 Windows Media Player20.87s0.07%12.98MB0.00KB/s473.0 Adobe Reader s0.02%15.37MB0.00KB/s461.3 sas10.61s0.02%30.83MB0.00KB/s414.3 FlexMail Core Software14.85s0.17%14.18MB0.00KB/s387.3 Microsoft Outlook452.36s0.07%13.69MB0.33KB/s359.6 Microsoft Office Visio-ThinApp21.81s0.04%8.79MB0.32KB/s351.8

Agenda 1. Scope 2. Findings 3. VDI FIT 4. Recommendations

ScopeFindingsVDI FITRecommendations VDI Fit - Machines VDI Fit, All MachinesCount Good166 Fair4 Poor0

ScopeFindingsVDI FITRecommendations VDI Fit - Users VDI Fit, All UsersCount Good105 Fair369 Poor0

ScopeFindingsVDI FITRecommendations VDI Fit - User Groups Good Avg. VDI Fit User GroupUsers with Good FitAvg. Sys CPU (%)Avg. User CPU (%)Avg. Memory UsedAvg. Mem Used (%)Avg. GraphicsAvg. Disk IOPSAvg. Network I/OAvg. Network Latency Stats Users %0.52%361.61MB38.44% KB/s11.99ms Stats VITSD1 0.84%0.48%682.94MB21.67% KB/s432.26µs Fair Avg. VDI Fit User GroupUsers with Fair FitAvg. Sys CPU (%)Avg. User CPU (%)Avg. Memory UsedAvg. Mem Used (%)Avg. GraphicsAvg. Disk IOPSAvg. Network I/OAvg. Network Latency Stats Users %1.10%364.23MB38.98% KB/s11.79ms Stats VITSD1 4.10%1.72%1.24GB43.48% KB/s4.30ms Poor Avg. VDI Fit User GroupUsers with Poor FitAvg. Sys CPU (%)Avg. User CPU (%)Avg. Memory UsedAvg. Mem Used (%)Avg. GraphicsAvg. Disk IOPSAvg. Network I/OAvg. Network Latency

ScopeFindingsVDI FITRecommendations VDI Fit Comparison - Good Vs. Others GroupAvg. CPU MhzAvg. CPU % Avg. Login Delay (s) Avg. Disk Read IOPS Avg. Disk Write IOPSAvg. Disk Read KB/sAvg. Disk Write KB/s Avg. Disk R/W IOPS Ratio Avg. Page FaultsAvg. Page File Size MBAvg. Memory %Avg. Memory MB Avg. Graphics Intensity Other Fitness Levels , , VDI Fit Good , ,

ScopeFindingsVDI FITRecommendations VDI Fit Comparison - Good Vs. Others CPU Utilization Trend Memory Utilization Trend

ScopeFindingsVDI FITRecommendations VDI Fit Comparison - Good Vs. Others Disk Utilization Trend Network Utilization Trend

ScopeFindingsVDI FITRecommendations Worst VDI Fit - Machines NameAvg. Sys CPU (%)Avg. User CPU (%)Avg. Memory UsedAvg. Mem Used (%)Avg. GraphicsAvg. Disk IOPSAvg. Network I/O Avg. Network Latency Avg. VDI Fit vitsd-horsmic4.10%1.73%1.24GB43.56% KB/s4.30ms2.65 vstf-int %0.67%342.27MB31.25% KB/sn/a2.72 vstf-int %0.72%368.58MB47.18% KB/s1.53ms2.72 vstf-int %0.53%348.62MB42.21% KB/s1.68ms2.74 vstf-int %0.42%343.34MB34.48% KB/sn/a2.75 vstf-int %0.52%359.11MB44.59% KB/sn/a2.76 vstf-int %0.39%342.84MB31.67% KB/sn/a2.77 c %0.60%333.10MB36.27% KB/s12.22ms2.78 c %0.75%343.72MB37.97% KB/s13.94ms2.78 c %0.37%342.83MB37.97% KB/s12.74ms2.78 c %0.94%340.16MB37.46% KB/s13.22ms2.78 c %0.45%332.37MB37.25% KB/s13.05ms2.78 c %1.93%344.32MB38.25% KB/s17.87ms2.79 c %1.44%334.96MB38.46% KB/s12.43ms2.79 c %1.13%332.55MB37.51% KB/s18.22ms2.79 c %0.61%332.23MB37.10% KB/s25.72ms2.79 c %2.59%335.44MB37.55% KB/s13.15ms2.79 c %0.91%529.49MB27.93% KB/s12.73ms2.80 c %0.35%348.91MB38.60% KB/s32.31ms2.80 c %0.41%333.55MB36.67% KB/s12.64ms2.80

ScopeFindingsVDI FITRecommendations Worst VDI Fit - Users NameAvg. Sys CPU (%)Avg. User CPU (%)Avg. Memory UsedAvg. Mem Used (%)Avg. GraphicsAvg. Disk IOPSAvg. Network I/O Avg. Network Latency Avg. VDI Fit railynn8.04%3.34%449.31MB65.44% KB/sn/a2.15 proinik2.04%1.15%339.39MB42.71% KB/sn/a2.25 shanala5.66%1.36%400.28MB53.06% KB/s505.68µs2.38 goscfra3.08%0.62%385.60MB40.95% KB/sn/a2.40 auguark1.01%0.26%393.73MB43.70% KB/sn/a2.40 STATCAN 2.10%0.83%381.44MB42.23% KB/sn/a2.40 thibdom4.28%0.89%353.76MB30.27% KB/sn/a2.40 perriri4.18%0.55%422.52MB51.90% KB/sn/a2.40 goulden4.31%0.67%358.46MB37.87% KB/s1.83ms2.45 simolis3.80%3.59%436.17MB33.85% KB/sn/a2.46 TremJul4.48%1.42%413.34MB57.01% KB/sn/a2.46 STATCAN 1.47%0.42%408.67MB43.89% KB/s11.46ms2.46 armibri3.95%0.68%392.17MB40.81% KB/sn/a2.47

Agenda 1. Scope 2. Findings 3. VDI FIT 4. Recommendations

ScopeFindingsVDI FITRecommendations Design Baseline Aggregate Data System ElementObserved - HighObserved - AverageObserved - Low CPU Speed CPU Used (%) Memory Used (MB) Page File Size (MB) Disk Used (GB) Disk IOPS Network I/O (KB/s) Network Latency (ms) VDI Configuration Baseline Minimum ConfigurationRecommended ConfigurationConservative Configuration Number of Cores Memory Needed37 GB47 GB56 GB Storage Needed2463 GB3162 GB3512 GB ** Design assumes master image, de-duplication

ScopeFindingsVDI FITRecommendations Proposed Solution - End Points - <Enter plan for end clients, terminals, hardware reuse> Ensuring Good User Experience - Liquidware Labs' ProfileUnity for user data migration, profile migration - Liquidware Labs' Stratusphere for end user performance monitoring, problem resolution

ScopeFindingsVDI FITRecommendations VDI Prepared On:April 15, 2010 Prepared By: Contact Information: