Vocational Services for People with a Disability - MSD Inheriting Funding Stream & Providers Inherited $30m per annum, in excess of 200 providers Range of service types (Interactions delivered Sheltered Employment for about 70 people) Interactionz went through many changes

Vocational Services for People with a Disability - MSD Value of Relationships Valued getting to know providers Eagerness to explore options & involve MSD Providers were able to make changes without feeling at risk

Vocational Services for People with a Disability - MSD Support service improvement Pathways to Inclusion became the funding guideline Build sector capacity and service quality Risk Management

Vocational Services for People with a Disability - MSD Communication Two way communication Access to all relevant people Never prescribed what and how the service provider would do its business

“Who are the experts in what?” Our Learning

Transformational Journey

Flexibility and Innovation Pathways to Inclusion gave organisations flexibility to create their own way forward MSD recognised that services were the experts and encouraged innovation. High trust was always present Evaluation processes are positive not punitive.

Trusting Relationship Consistent Behaviour Doing what you say you will do Information sharing