External Training Procedure

1)Development Stage 3) Marketing 2) Course Commissioning6) Confirmation 5) Registration 4) Sale 7) Logistics 8) Final Details 9) Set-up 10) Welcome Pack 11) Start: Elekta Welcome 12) Manage Program 13) Elekta Goodbye 14) Follow-up 15) Action Plan 1-6 months in advance or course start 6-12 months in advance or course start 1-day in advance of course start Events Schedule Within a week of course end

Requirement identified at PCP Audience identified Branding of program Forecast (demand) from sales EAB 151 1) Development Stage

2) Course commissioning Identify resources –BudgetBudget –People (internal/external) –Hardware –Logistics –Training resources (acquire & update) Identify sites/locations Length of program Set level of program Scheduling Sign Contract CAST database

3) Marketing Pricing (SOFON)SOFON eCatalogue/paper CatalogueeCatalogue/paper Catalogue Navigator,.com &.biz.biz Wavelength Brainstorm

4) Sale Number of places identified (alert) Given an install date The ‘how to activate your training’ pack given to customer (WIP) Identify the correct delegates

5) Registration Project Manager or customer registers Web based form (WIP) –Vnet concept (online course logistics) –CAST Registration & pre-course questionnaire Entered into DB

Registration

6) ConfirmationConfirmation Pre-reading/pre-task Site profile/mini-CV/links City information Travel Set expectations *Caveats

7) Logistics Program implementation Hardware/Software Course Materials Logistics –(confirm shipping/hotel/lunches/dinners/IT/AV etc)

8) Final Details Final details – tourist info, weather…

9) Set-up

10) Welcome Pack

11) Elekta Welcome

12) Manage Program Daily feedback

13) Elekta Goodbye Group picture (CD) Course resource/materials (CD) Certificate Other opportunities (web/publications) Invite to e-forums (e-IGRT, e-IMRT etc) Table of contacts/business card holder Final evaluation forms

14) Follow-up /group picture –Remind of further opportunities Feedback to faculty –New dates and thank you Invoice & reallocation Statistics/budget Ensure all delegate details ‘captured’ for future use

15) Action Plan For site – for future improvement

End