Objective: Learn some basic steps to take when you encounter problems with your tablet. Purpose: The purpose of this exercise is to guide you through a few troubleshooting steps just in case you encounter problems with your tablet. Troubleshooting NextTroubleshootingGo Back

End Show Here are some easy steps to take to avoid the majority of problems. NextGo BackTroubleshooting

End ShowGo BackTroubleshooting Shut down your computer at the end of the day. Stand by should only be used as you go between classes. Click here if you agree to do this.

End ShowGo BackTroubleshooting When you arrive on campus in the morning, turn on or restart your computer. Click here if you agree to do this.

End ShowGo BackTroubleshooting Do not add/remove any programs on the tablet. Click here if you agree to do this.

End Show Do not use proxies or anything else to bypass the filter system. Go BackTroubleshooting Click here if you agree to do this.

End Show During the course of the year, you might experience some different problems with your tablet. Here are some common solutions to those problems. NextGo BackTroubleshooting

Problem 1 The program I’m working in is responding slowly or not responding at all. Go BackTroubleshootingNext

Go BackTroubleshooting Close the program by clicking on the x in the top right section of the window. Then reopen the program and try again.

Go BackTroubleshooting If that doesn’t close the application, log off and log back in. If you still have difficulty, restart your tablet. Next

Problem 2 I can’t get on the Internet. Go BackTroubleshootingNext

First, you should check to make sure that your wireless is turned on by checking for the blue light on your tablet. If your blue light is not on, push the wireless button on your tablet and check again for the blue light. Go BackTroubleshootingNext

If the light is on and you still can not connect to the wireless, check your wireless connection.

Go BackTroubleshooting Your wireless connection status will appear. Select View Wireless Networks.

Make sure you are connected to Mercury A. If you try to connect to it and a password window pops up asking you to authenticate, you’ll need to take your tablet to the repair center. Go BackTroubleshootingNext

Problem 3 I can’t access my N:drive. Go BackTroubleshootingNext

Log off of your tablet and log back on. If you still have difficulty, restart your tablet. Go BackTroubleshootingNext

If restarting doesn’t work, you’ll need to connect your tablet to the network using an Ethernet cable. You can find Ethernet cables plugged into the back of most workstation computers. Then log off and log back on. In a coming lesson you’ll be shown how to create a shortcut to the N:drive. Go BackTroubleshootingNext

Problem 4 My desktop is white and says, “Restore Active Desktop,” but when I click on it, I get an error. Go BackTroubleshootingNext

Go BackTroubleshootingNextGo BackTroubleshooting Click Start.

Go BackTroubleshootingNextGo BackTroubleshooting Select Programs Select Programs.

Go BackTroubleshootingNext Select Programs Go BackTroubleshooting Select Restore Active Desktop.exe.

After about 3 seconds your desktop will be restored. Go BackTroubleshootingNext

Problem 5 MY COMPUTER JUST TURNED OFF! Go BackTroubleshootingNext

Check the light on the front of your computer that shows if it’s on or off. If the light is off, your computer might have been turned off accidentally. Just turn it back on. Another possibility is that your tablet’s battery is out of power and will need to be charged. Go BackTroubleshootingNext

If the light is on, try to close your tablet screen and open it back up, which refreshes your display. If that doesn’t work, turn your tablet off and then turn it back on. If it comes up black again, you’ll need to take it to the repair center. Go BackTroubleshootingNext

Problem 6 My tablet is completely frozen and isn’t responding. Go BackTroubleshootingNext

You’ll need to do a hard restart by holding down the power button for 5 to 10 seconds until the computer shuts down. Then, turn it on again. Don’t do that now. Just hit the Next button below. Go BackTroubleshootingNext

Problem 7 I continue to have problems with my tablet and none of the previous solutions help. Go BackTroubleshootingNext

Invisible Hyperlink to next slide Delayed Hyperlink Back up all of your important work into your N:drive or onto LMS and then turn your tablet into the repair center. You’ll have it returned to you or be reissued a new one within 24 hours. Make sure to keep the receipt to show your teachers that it’s at the repair center. Go BackTroubleshootingNext

Congratulations! You’ve completed Troubleshooting. Display this screen to your teacher to verify that you’ve completed the lesson and then select End Show. End ShowTroubleshootingGo Back