1 Air Quality Bureau Kaizen Event Report Out By: Modeling Meddlers October 6, 2006

2 AQB Kaizen Event – Modeling Meddlers October 2 thru 6, 2006

3 Background Revisit the original core process Simplify and improve efficiency of review

4 Objectives Evaluate permitting errors. Evaluate how modifications are completed. Evaluate the delivered services for modeling. Evaluate how to establish emission limits and the amount of lack of information in applications. Evaluate the cause for a backlog of projects in the section. Evaluate tracking forms.

5 Goals Reduce the errors coming in from applicants by 50%. Reduce the workload of permit modifications by 50%. Clarify / reduce the amount of time it takes to do modeling by 50%. Reduce the number of non-standard projects by 75% and 1) Issue all standard projects within 30 days of date stamp Reduce the assignment time (time from date stamp to initial engineer review) by 75%. Reduce internal tracking forms by 80%.

6 Kaizen Methodology Clear objectives Team process Tight focus on time Quick & simple Necessary resources immediately available Immediate results (new process functioning by end of week) 5S “mindset”, use the steps to support the event activities

7 Old Process Construction Permit Process

8 New Process Construction Permit Process

9 Results Construction Permit Process OldNew% Change Steps % Value Added110 Decisions990 Loop Backs *2150 % Hand Offs9633 % Delays8 (22 Days)4 (6 Days)50 % (73 %) Maximum Lead Time from Mapping 47 days20 days58 %

10 Implemented Start permit application review and modeling concurrently Made navigation changes to AQB website and links to the CFR regarding modeling determination Developed a table of contents (outline) for proposed internal SOP/construction permit manual Initiated development of guidance manual for applicant Updated seven construction permit forms and created one modeling determination form Changed link on website to better locate modeling information Created welcome call checklist for engineers Developed one process and four specific control equipment forms Created a document listing application review priorities Consolidated internal tracking databases

11 Homework WhatWhoWhen Prepare guidance manual for applicant Sean/DanNov 6, 2006 Enhance FAQ SiteAaronOct. 13, 2006 Submit draft permit (Items 1 & 3)Dave PhelpsNov 6, 2006 Internal review of forms created and begin implementation ChuckNov 6, 2006 Review AQB website layout to better identify training, permitting and modeling document to hotline to contact engineers with questions ChuckNov Encourage use of Spars and review online application Rite, Robin, Dan, Dave Oct 6, 2007

12 Parking Lot C.P. Applications sent to Field Office by Central Office get thrown away (not needed or wanted by F.O. Fees  If more/ additional information needed must pay for a complete review Engineer Review: NSPS, NESHAP, Stack Testing, Modeling, Record Keeping, most what goes into Permit Draft Permits / Public Input Modeling guidelines policy group (Item 21 from brainstorming) Should DNR modelers build models / provide service / mitigate? Should customer response impact be included in lead time measurement.

13 Team Member’s Experience

14 We welcome your questions and comments!