for Healthcare

BI Definition* Actionable Data * Assumed poetic liberty

Top 3 CIO Priorities  Strengthening the Information Value Chain  Building IT business skills  Getting closer to business #1 Technology Priority... Business Intelligence

BI selection criteria in Healthcare  A quick start solution enabling hospitals to harness data from key operational systems revealing key performance indicators and supporting reports in the areas  Unique in its ability to capture and combine data from several source systems and bring it together into a single solution allowing for true evidence based decision-making

1.Team Up- Funds, Leadership 2.Data, Data Everywhere – ETL, Analytic sandboxes 3.Business Intelligence = Business Value - empowerment 4.Failing to Plan is Planning to Fail - Plan, plan and then plan some 5.Semper Gumby—Always Flexible - Dynamic 6.ETL – Extract Transform Load – Get a professional 7.Data Model – Flexibility and Scalability 8.Data Must Be Governed – Corporate Asset 9.End Users Are Not Naïve – Content relevance 10.Manage Your Program – Operations Logistics Top 10 To Dos

Solid Foundations  Operations Process Excellence  HMIS Application  Technology Partner

BI Needs Financial  Financial Analysis – costs, profits, investment, risks, cost of capital  Claims Analysis – reimbursement rates management

BI Needs Resources Management  Staffing – recruit, retain, satisfaction trend  Demand analysis – balance volumes  Actuarial – Statistics on qualitative trends  Educational – Maximize community value

BI Needs Operational Management  Clinical quality reporting and analysis - standards  Supply chain efficiency – control costs, optimize processes

KPI Examples Patient Administration Time to register Waiting time for encounter (with a care provider) Time to bed (from admit order) Time to discharge (from discharge order) Time to bill (from discharge order) Time to response (to a request – call center, appointment request, calling a care provider)

KPI Examples Billing & Accounting Time to generate bill Time to settle bill By Patient By Responsible Party (Individual, e.g. patient representative) By Insurance Overdue (by amount, by time) wrt all or by payers Costs Incurred Accounts Receivable

KPI Examples Clinical Areas Time to evaluate (from beginning of encounter) Time to diagnose Time to report (from order or sample collection) Average length of stay

KPI Examples Clinical Administration (includes nursing) Time to needle (from entering the premises) Occupancy Rate Turnaround Time (for bed) Time to sample collection (after order) – both technician draw & nurse draw Time to medicine administration (after order) Time in recovery (post procedure)

Axiom Healthcare BI Customer experience

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